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Alcester
Helping Hands Alcester consists of a team committed to providing home care services with empathy and kindness.With full regulation and monitoring via the Care Quality Commission, coinciding with an innate proclivity for compassion, our carers are determined to be the person you can trust and rely on for your needs. Our aim is to work with you and your family to create the most comfortable and hospitable environment for your well-being to thrive.
Our expert live-in carers support people at homes throughout the Warwickshire area in Alcester, Bidford, Leamington Spa, Long Marston, Snitterfield, Stratford-upon-Avon, Studley, Wellesbourne, and surrounding districts. Try out our postcode checker to find out if we can assist in your location, or get in touch for a chat about your requirements!
This branch covers where you need care:
To learn more about how we can help call
Head Office, 10 Tything Road West, Alcester, Warwickshire, B49 6EP (see on maps)
Alcester is not only home to one of many nationwide Helping Hands branches, but it is also a significant part of the history of our brand. Our story began over 30 years ago in 1989, when our Founder, Mary Lee, recognised the need for more personal, more flexible, more dedicated one-to-one care for those who require it. Since the conception of our home care service, Alcester and its surrounding areas were one of the first regions in all of England & Wales to receive our renowned home care visits. Nowadays, our Alcester branch continues to be a focal point of our service; whereby our support for the community has evolved from general domiciliary care to specialist care for complex needs and live-in care tailored to each individual.
From extra support with your household chores to assisting you with commitments throughout your routine, we can provide a compassionate carer that caters to your requirements and maintains your independence. With your Helping Hands carer, limitations are much less of a hindrance, making each day all the easier to embrace. Every care visit is designated to provide the boost you need, while live-in care ensures everyday tasks are taken care of, by an encouraging friend available to you around the clock.
"I have been a manager for over 20 years both in a commerical business and with Helping Hands. I am a mum of two grown up children and a nana. I am a true Welshy who likes to have a chat and get to know people, and I like to know the background of our cusotmers and carers alike so I can support them fully.
"I have been managing care in the local community for 18 months with Helping Hands. It’s my responsibility to meet with customers to gain feedback on a regular basis and ensure that they are happy with our service, to meet potential new customers face-to-face and to manage a wonderful team of visiting carers in line with CQC, supporting them with supervisions and appraisals. I am a firm believer that everyone should have the choice to stay at home and receive care with their family and friends around them. I have the drive to ensure that all of my customers are receiving the best possible service with the highest calibre of local carers."
For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.
Over 100 branches across the UK means we're local to you
We are not an agency - we employ every carer directly
Get to know your carer before care starts
Family-run and experts in home care since 1989
Fully flexible care packages as your needs change
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.
Our care visits start from 30 minutes all the way through to several hours a day. Because we come to you and carry out care in your home, it means that you don’t have to go through the upheaval of moving into residential care and away from your familiar comforts.
Visiting care can cover a whole host of areas from a bit of help getting settled back into your home after a stay in hospital or if you need regular support with personal care or hygiene. The team will meet with you and discuss your requirements so that you have everything you need to stay happy and healthy at home.
If your care needs change or your symptoms progress in any way, we can quickly and efficiently adapt to your requirements and ensure you still receive the same high quality of care. So, if you started off with needing someone to help you with some of the housework but now struggle to get yourself dressed in the morning, we’ll put extra support in place so you have total peace of mind.
There might come a time where you need more regular support, or the care you’re receiving isn’t enough to meet your requirements. Live-in care ensures that you can continue living in your own home even if your support needs increase.
Live-in care is round-the-clock 24 hour care support, and can be ideal if you or a loved one has an advanced condition or very particular care needs. A carer will come and live with you in your home and be on hand whenever you need them, providing support with mobility or helping you to administer medication, all the way up to assisting with complex neurological conditions or spinal injuries.
We understand welcoming someone new into your home takes time and can be a huge decision to make. Our Alcester team will work with you to carefully choose the carer best suited to both your care needs and your personality. In other words, they’ll be more than just a carer; they’ll also be a friend and companion.
More and more people are choosing domiciliary care for extra support at home because it enables you to have total control over when, where and how you receive care.
Designed to fit around your care needs and preferences, this type of care puts the ball in your court. So, whether you have myalgic encephalomyelitis (ME) and need someone to accompany you to catch up with your friends or you have Parkinson’s and you need extra support every morning to get up, get dressed and prepare breakfast – your care package is crafted entirely for you.
The symptoms of dementia vary with each person and because it affects people in different ways, finding the right support can be difficult. It might be that your loved one needs reminding to take their medication or to have a meal, or they might be prone to moments of disorientation while going about their daily activities.
Our carers make sure that your loved one’s safety is of the highest priority and their flexible approach means that as your loved one’s needs change, the dementia care they receive can be altered according to these changes so that the person in their care is constantly being supported in the right way.
Getting older doesn’t mean that you should stop living your life the way you want to. With a bit of extra support from the carers at our Alcester branch, you don’t have to give up your hobbies, home or way of life.
If you’d like to go out and see friends or take a trip to the shops, our carers can help you keep in touch with the local community. Alternatively, you might just want someone to sit with you and keep you company for a little while and have a chat about the local news over a cup of tea. Whatever your requirements are, social or domestic, we’ll be there to offer elderly care when you need us.
When you’re constantly supporting a family member or friend, it can be hard to make time for yourself. But if you’re starting to feel overwhelmed, respite care lets you have a few days to recharge.
It’s understandable that you’ll be worried about leaving care to someone else. However, our respite carers around Alcester make sure that your routines are followed closely so your loved one is always getting a consistent level of care.
Respite care can also be an ideal solution if you’re considering care but unsure about how it will work or need to resolve an emergency in another part of the country. Whether it’s needed for just a couple of days or a couple of weeks, respite care is always carried out on your terms and in a way that suits your family’s needs.
Committed to providing the highest level of care possible is at the heart of all our Alcester carers. To make sure they have all the right skills and capabilities, our carers go through a detailed, mandatory training programme before they start working out in the community, which includes modules on first aid, medication, dementia and manual handling.
Regulated by the Care Quality Commission (CQC) and endorsed by Skills for Care means that our carers have both gone through a detailed background check and follow the most up to date practices in their work.
Because every opportunity to learn something new or improve existing skills should be used to its full potential, we also provide ongoing training in specific areas such as dementia training and regular refresher training to keep their skills in line with the latest guidelines.
There’s a lot to think about when you’re deciding on the right care for your needs. The team will happily talk you through the options and how everything works.
You can visit our team on Church Street in Alcester Monday to Friday, 8.30am to 5.30pm (excluding bank holidays).
If you’d like to discuss your home care options and set-up a meeting with the team, please get in touch with us. Our phone lines are open seven days a week.
Call us on 01789443255 Talk to us on live chat Request a call back
We are actively collecting and monitoring our reviews and feedback for Alcester to ensure our customers receive the best possible live in and home care service.
4.9 out of 5 stars, from 32 reviews
taken from NHS Choices
“Care twice a day for my parents.”
26 September 2019
taken from Google My Business
3.9 out of 5
from 7 reviews
Our Alcester branch is fully regulated and accredited by the CQC and CIW.
Every one of our carers is a dementia specialist
We are founding members of the UKHCA
Opening hours and address details
Head Office, 10 Tything Road West, Alcester, Warwickshire, B49 6EP Show on Map
