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Locally managed service

Alcester

Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 32 reviews

Alcester

Helping Hands consists of a team committed to providing home care in Alcester with empathy and kindness.With full regulation and monitoring via the Care Quality Commission, coinciding with an innate proclivity for compassion, our carers are determined to be the person you can trust and rely on for your needs.  Our aim is to work with you and your family to create the most comfortable and hospitable environment for your well-being to thrive.

Our expert live-in carers support people at homes throughout the Warwickshire area in Alcester, Bidford, Leamington Spa, Long Marston, Snitterfield, Stratford-upon-Avon, Studley, Wellesbourne, and surrounding districts. Try out our postcode checker to find out if we can assist in your location, or get in touch for a chat about your requirements!

This branch covers where you need care:

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To learn more about how we can help call

01789443255 *If you are an existing customer, please use the branch phone number

Branch address

Arden Quarter, Alcester Road Stratford Warwickshire, CV37 6PP (see on maps)

Visiting and live-in care across Alcester

Alcester is not only home to one of many nationwide Helping Hands branches, but it is also a significant part of the history of our brand. Our story began over 30 years ago in 1989, when our Founder, Mary Lee, recognised the need for more personal, more flexible, more dedicated one-to-one care for those who require it. Since the conception of our care service, Alcester and its surrounding areas were one of the first regions in all of England & Wales to receive our renowned care visits. Nowadays, our Alcester branch continues to be a focal point of our service; whereby our support for the community has evolved from general domiciliary care to specialist care for complex needs and live-in care tailored to each individual.


From extra support with your household chores to assisting you with commitments throughout your routine, we can provide a compassionate carer that caters to your requirements and maintains your independence. With your Helping Hands carer, limitations are much less of a hindrance, making each day all the easier to embrace. Every care visit is designated to provide the boost you need, while live-in care ensures everyday tasks are taken care of, by an encouraging friend available to you around the clock.

Meet the team

Jennifer Fynn

Meet Jennifer Fynn, our Area Care Manager, Central

"Hi, I’m Jennifer, area manager for Helping Hands’ Central region. I believe it’s often the little things in life, like a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, which all have the potential to turn a life around. Almost anyone can become a carer but it takes a whole lot more to actually care. It’s my responsibility to meet with customers to gain feedback on a regular basis and ensure that they are happy with our service, to meet potential new customers face-to-face and to manage a wonderful team of visiting carers, supporting them with supervisions and appraisals."

Monica Ahir

Monica Ahir

Regional Care Director, Central

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Sarika Dhillon

Sarika Dhillon

Regional Care Director, Live-In

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care Palliative Care

Other services we provide at this branch

Visiting care in Alcester which puts your needs first

Our care visits start from 30 minutes all the way through to several hours a day. Because we come to you and carry out care in your home, it means that you don’t have to go through the upheaval of moving into residential care and away from your familiar comforts.

Visiting care can cover a whole host of areas from a bit of help getting settled back into your home after a stay in hospital or if you need regular support with personal care or hygiene. The team will meet with you and discuss your requirements so that you have everything you need to stay happy and healthy at home.

If your care needs change or your symptoms progress in any way, we can quickly and efficiently adapt to your requirements and ensure you still receive the same high quality of care. So, if you started off with needing someone to help you with some of the housework but now struggle to get yourself dressed in the morning, we’ll put extra support in place so you have total peace of mind.

Continuous support with live-in care

There might come a time where you need more regular support, or the care you’re receiving isn’t enough to meet your requirements. Live-in care ensures that you can continue living in your own home even if your support needs increase.

Live-in care is round-the-clock 24 hour care support, and can be ideal if you or a loved one has an advanced condition or very particular care needs. A carer will come and live with you in your home and be on hand whenever you need them, providing support with mobility or helping you to administer medication, all the way up to assisting with complex neurological conditions or spinal injuries.

We understand welcoming someone new into your home takes time and can be a huge decision to make. Our Alcester team will work with you to carefully choose the carer best suited to both your care needs and your personality. In other words, they’ll be more than just a carer; they’ll also be a friend and companion.

Domiciliary care that allows you to choose your care

More and more people are choosing domiciliary care for extra support at home because it enables you to have total control over when, where and how you receive care.

Designed to fit around your care needs and preferences, this type of care puts the ball in your court. So, whether you have myalgic encephalomyelitis (ME) and need someone to accompany you to catch up with your friends or you have Parkinson’s and you need extra support every morning to get up, get dressed and prepare breakfast – your care package is crafted entirely for you.

Dementia care for full peace of mind

The symptoms of dementia vary with each person and because it affects people in different ways, finding the right support can be difficult. It might be that your loved one needs reminding to take their medication or to have a meal, or they might be prone to moments of disorientation while going about their daily activities.

Our carers make sure that your loved one’s safety is of the highest priority and their flexible approach means that as your loved one’s needs change, the dementia care they receive can be altered according to these changes so that the person in their care is constantly being supported in the right way.

Elderly care to give you back your independence

Getting older doesn’t mean that you should stop living your life the way you want to. With a bit of extra support from the carers at our Alcester branch, you don’t have to give up your hobbies, home or way of life.

If you’d like to go out and see friends or take a trip to the shops, our carers can help you keep in touch with the local community. Alternatively, you might just want someone to sit with you and keep you company for a little while and have a chat about the local news over a cup of tea. Whatever your requirements are, social or domestic, we’ll be there to offer elderly care when you need us.

Respite care to help you look after yourself

When you’re constantly supporting a family member or friend, it can be hard to make time for yourself. But if you’re starting to feel overwhelmed, respite care lets you have a few days to recharge.

It’s understandable that you’ll be worried about leaving care to someone else. However, our respite carers around Alcester make sure that your routines are followed closely so your loved one is always getting a consistent level of care.

Respite care can also be an ideal solution if you’re considering care but unsure about how it will work or need to resolve an emergency in another part of the country. Whether it’s needed for just a couple of days or a couple of weeks, respite care is always carried out on your terms and in a way that suits your family’s needs.

Our qualified carers around the Alcester area

Committed to providing the highest level of care possible is at the heart of all our Alcester carers. To make sure they have all the right skills and capabilities, our carers go through a detailed, mandatory training programme before they start working out in the community, which includes modules on first aid, medication, dementia and manual handling.

Regulated by the Care Quality Commission (CQC) and endorsed by Skills for Care means that our carers have both gone through a detailed background check and follow the most up to date practices in their work.

Because every opportunity to learn something new or improve existing skills should be used to its full potential, we also provide ongoing training in specific areas such as dementia training and regular refresher training to keep their skills in line with the latest guidelines.

Discuss your live-in care or visiting care needs at our Alcester branch

There’s a lot to think about when you’re deciding on the right care for your needs. The team will happily talk you through the options and how everything works.

You can visit our team on Church Street in Alcester Monday to Friday, 8.30am to 5.30pm (excluding bank holidays).

If you’d like to discuss your care options and set-up a meeting with the team, please get in touch with us. Our phone lines are open seven days a week.

Call us on 01789443255 Talk to us on live chat Request a call back

Reviews

We are actively collecting and monitoring our reviews and feedback for Alcester to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 32 reviews

Outstanding94%
Excellent6%
Good0%
Satisfactory0%
Poor0%

taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

3.7 out of 5

from 22 reviews

Our credentials

Our Alcester branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

Arden Quarter, Alcester Road Stratford Warwickshire, CV37 6PP Show on Map

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