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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.8 out of 5 stars from 20 reviews


Since 1989, Helping Hands has been providing person-centred care for thousands of people across England and Wales. Our Caldicot branch is just one of our dedicated care teams that deliver high-quality care, so our customers can continue to live independently and comfortably in their homes.

Caldicot is the home to the infamous Caldicot Castle, which oversees the idyllic and breath-taking views of Wales. It was placed in the hands of royalty in the middles ages and then restored as a Victorian family home. Caldicot Castle is just one of the many local sights that you can visit with our carers.

Our friendly and compassionate carers can also provide home care support to families across Caldicot, Newport, Abergavenny, Chepstow, Sudbrook, Caerwent, Milton and the surrounding areas.


This branch covers where you need care:

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To learn more about how we can help call

01633730973 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Caldicot, Unit 6 Wesley Buildings, Newport Road, Caldicot Monmouthshire, NP26 4LY (see on maps)

Visiting care in Caldicot

For those in need of extra support living in and around the Caldicot area, our team of professional yet friendly private carer workers at Helping Hands Caldicot have the skills and expertise to support you with your care needs whilst you remain living in the comfort of your own home. They’ll be there as and when you require, ensuring you live the life you want to lead – just with a little assistance along the way.

Being the nation’s leading home care provider for the last 30-plus years means that we have extensive experience in providing the very best care to people in their own homes – from those living with dementia, Parkinson’s or who are frail, to those who are slightly younger with a genetic health condition. Our CIW-regulated team cater for a variety of different medical conditions and health care needs, all with the aim of keeping you safe and well at home.

Meet the team

Sophie Parker

Meet Sophie Parker, our Area Care Manager, Caldicot

My main roles and responsibilties as Area Care Manager are to oversee and improve the running of the branches within the South West. I am responsible for ensuring that our clients and carers are kept safe, and that the service we are providing is of high quality. I have always had a passion in caring for others. The term 'caring' for me has never been about rushing in and helping someone to get washed and dressed. For me it's about making a positive impact to someone else' s life; helping them achieve what they want, and enabling them to remain independent at home in the place that means the most to them. The care we provide at Helping Hands is of such high quality, and I truly believe that if my parents required care, Helping Hands would be the first I would contact. The carers always go over and above to ensure the clients are happy, and as an area care manager that's certainly one thing I can say I am proud of. It' s clear that all of us at Helping Hands live, sleep and breath the culture and we love what we do.
Abbie Davis

Abbie Davis

Head of Live-in Care, South West

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Adam Wilkins

Adam Wilkins

Regional Care Director, South West

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Home care visits in Caldicot

At Helping Hands, we have been providing care at home since 1989, because we truly believe home is better. It’s full of memories, familiar sights and a place where you feel at peace. Plus, remaining at home allows you to live life without having to compromise your routine and independence.

Whether you need support for as little as 30 minutes a week with visiting care or round-the-clock assistance with live-in care, our dedicated carers in Caldicot can help you with whatever you need. From preparing meals and helping you get dressed in the mornings to providing a listening ear and a bit of companionship; we promise to always be by your side – no matter what.

Live-in care for 24-hour support in Caldicot

Choosing home care for yourself or a loved one can be quite a confusing process, but we believe that live-in care is the ideal option for those that require more intensive support but who don’t want to leave the familiarity and comfort of their beloved home.

Opting for live-in care means that you can stay living in your own home, but with the added benefit of having your very own dedicated care worker living with you to provide one-to-one support whenever you should require it. Although your live-in care worker will have cover for their breaks, this 24-hour service enables you all to have peace of mind that there is always support there, day or night, so you don’t have to worry about trying to get in and out of bed in the middle of the night or that your loved one will become lonely if they live by themselves. Their live-in care worker will become very much a part of their lives, learning their likes and dislikes, routines and hobbies, so that they can provide care in a holistic way that enhances their quality of live and choices.

Better than a care agency in Caldicot

At Helping Hands, we have always provided care as a private care company. We have never been a care agency, which means we directly employ our carers and ensure they are fully trained to deliver a high standard of care. Plus, you won’t be faced with any hidden fees or surprise charges when you receive the bill at the end of the month. We promise we will always be upfront about our costs, as we believe transparency is the way forward.

Dementia care in Caldicot

When you or your loved one is diagnosed with dementia, it can be daunting and unnerving. However, our Caldicot dementia care team is here to help you live a content and happy life. Our wonderful carers are fully trained to support individuals living with dementia, so you know you’ll be in safe hands.

Receiving care at home is beneficial for people living with dementia, as you are around familiar surroundings, smells, and sights. This can help reduce dementia-related symptoms including confusion and anxiety. We will also ensure that you continue to see the same friendly face from our Caldicot team, as we understand the importance and benefits of the continuum of care. After all, we want to make sure you are getting the care you deserve.

Domiciliary care in Caldicot

Domiciliary care, allows you to receive care in the comfort of your own home. You won’t have the stress of moving into a residential care home, our carers will come to you. Our carers can support you with personal care, laundry, cooking and much more. We will be able to assist you, so you can continue to maintain your routine and independent living. Whether you choose our visiting care plan or live-in care plan, we will ensure our carers work around you and your needs.

Respite care in Caldicot

If your primary carer is away for the weekend, you may need someone to temporarily step into their shoes. That’s why at Helping Hands, we provide respite care, where we can get a carer sent to you within 24 hours of your initial call.

Respite care is also ideal if you need support following an accident, operation, or early discharge from the hospital. Our amazing carers can provide you with the support you need until you are back on your feet. So, you can have confidence that we’ll be by your side for as long as you need.

Elderly care in Caldicot

At Helping Hands, we are recognised as one of the UK’s top providers for elderly care at home. Well, that’s no surprise as we have been providing care since 1989. We understand as time goes by, there may be certain things you may be struggling to do, or you may find yourself feeling a little unsteady on your feet. But with a little help from our wonderful carers, it is still possible to live a comfortable and independent life.

Whether you need a hand with preparing your meals, help to move around the house or a companion to talk to about your day; we will be there for you, whenever you need us.

Fully-qualified care workers in Caldicot

What sets our care workers apart is their tenacity and willingness to go the extra mile for their customers in any way that they can. And it’s for this reason that they are selected to join us, regardless of their previous care experience, as the ability to genuinely care for another is not something that can be taught or learned; it’s something innately within you.

Once recruited, all of our care workers are required to produce character references and go through a Disclosure Barring Service (DBS) check, before starting their in-house training programme. This is where they learn everything from company policies and procedures, safeguarding, manual handling, first aid and how to carry out personal care. They are also required to undertake training courses on specific conditions such as dementia and update their knowledge with regular refresher sessions.

Find out more about care in Caldicot

If you’re thinking about organising care for yourself or a loved one in the Caldicot area, get in touch with our customer care specialists today. They can guide you through the process from finding out about your care needs and wishes, arranging a meeting with the local team and putting a support plan in place that suits you. Call us today.

Call us on 01633730973 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Caldicot to ensure our customers receive the best possible live in and home care service.

4.8 out of 5 stars, from 20 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 1 reviews

Our credentials

Our Caldicot branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Caldicot, Unit 6 Wesley Buildings, Newport Road, Caldicot Monmouthshire, NP26 4LY Show on Map

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