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Home care in Cardiff

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Lines open until 5:30 PM

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029 2002 6340

Lines open until 7:00 PM

New customer

Lines open until 5:30 PM

Existing customer

029 2002 6340

Visiting care and home care in Cardiff

Helping Hands provides home care in Cardiff and the surrounding areas including Canton, Pontcanna, Whitchurch, Llandaff, Roath, Cathays, Penylan, and Heath. Regulated by Care Inspectorate Wales, our local Cardiff team offers visiting care from 30 minutes a week through to full-time live-in care, with specialist support for dementia, Parkinson's, and other complex conditions.

Rated Excellent on Trustpilot, we can often start care within 72 hours of your first call. In Wales, your contribution towards home care is capped at a maximum of £100 per week regardless

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.

Quality care at home

From short term support to longer term visits and live-in care, our Cardiff team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

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Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

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Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Meet the Cardiff care team

Adam Wilkins

Divisional Director

Hi, I'm Adam and as Regional Care Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order...

More about Adam Wilkins

Claire Garside

Area Care Manager

Hello, I'm Claire, Area Manager in the South West. I am mainly responsible for ensuring that each of our carers has the support and training...

More about Claire Garside

Our Reviews

Fully regulated by the CIW

Our Cardiff branch is fully regulated and accredited by the CIW

Find out more

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Home care in Cardiff

With our highly qualified team providing visiting care and home care in Cardiff, you will receive an entirely bespoke package of care that is centred around you and your preferences. With visiting calls starting from as little as 30 minutes through to an entire day and overnight stays, we ensure that you have the support you need to feel safe and independent at home, with no compromise to your usual routine.

Whether you need help around the house, getting out into the local community or more complex support such as PEG feeding, catheter management or stroke aftercare, the team are fully equipped to support you with an independent lifestyle.

With over 30 years’ experience supporting thousands of families across England and Wales, we know what it takes to provide great care. And with each of our care workers receiving expert training as part of their recruitment process, you can rest assured that you’re in good hands.

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Around the clock live in care

The great thing about live-in care in Cardiff is that it enables you to maintain your independence and quality of life, even if you have complex care needs that require clinical support, and without the upheaval of moving into residential care.

Helping Hands provide 24 hour live in care in Cardiff and the surrounding areas. Our expert carers give you the care you need, in the comfort of your own home.

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Why Helping Hands is better than a care agency in Cardiff

We’re better than a care agency at Helping Hands, because we offer the best care possible in their own homes for all of our customers and we’ve been doing that every single day since 1989.

We keep the motivation high of our amazing carers by directly employing them, which means you and they don’t have to worry about being self-employed and the legalities associated with it.

We also keep our pricing structure transparent and easy to follow, with no hidden costs or referral fees to surprise you when your bill arrives. Our fully managed service is regulated by the Care Quality Commission and Care Inspectorate Wales which means that you can be completely confident in our ability to always deliver the highest standards of service.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.

Expert dementia care services

We understand that the time following a dementia diagnosis can be unsettling for all involved. With the many complexities that lie behind dementia, it can be very unnerving and confusing for you and your loved ones, especially if you don’t have access to the right support and information.

With personalised dementia care in Cardiff from the team, we provide sensitive and dedicated support with as little disruption as possible, so you and your loved ones have the familiarity and continuity that you need to alleviate your worries in what is already a very difficult time.

As the leading dementia care specialist in the UK, we ensure that each of our care workers complete dementia-specific training to equip them with the exact skillset that is needed to support you and your loved ones.

From memory loss to changes in behaviour, we’ll be there to guide you through the symptoms of your condition and give you the information, guidance and support to help you to live well with dementia.

Other areas we cover

Pontypridd
Barry
Newport
Bridgend
Caerphilly

Local updates

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Two women smile and walk arm-in-arm in a bright kitchen. One woman uses a crutch. Vegetables and flowers are on the worktop, and natural light streams through large windows.

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An older woman with short blonde hair, wearing a light blue cardigan, smiles while sitting at an outdoor table with another person. A potted plant with pink flowers and cups are on the table.

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FAQs

In Wales, your contribution towards home care is capped at a maximum of £100 per week, regardless of your income or savings. Cardiff Council covers any additional costs after carrying out a financial assessment. This makes home care in Cardiff more affordable than many families expect. Visit our costs and funding page for more details.

Our Cardiff team covers the city and surrounding areas including Canton, Pontcanna, Whitchurch, Llandaff, Roath, Cathays, Penylan, Heath, Rhiwbina, and Gabalfa. We also have branches covering Newport, Bridgend, and Caerphilly.

If you need care urgently, we can often begin support within 72 hours of your first call. After an initial conversation, we’ll arrange a free care assessment at your home to understand your needs and put together a personalised care plan.

You can contact Cardiff Council’s adult services team to request a care needs assessment. They’ll assess what support you need and carry out a financial assessment. In Wales, even if you’re assessed as needing to contribute, you’ll never pay more than £100 per week towards your care. You can also arrange care privately through Helping Hands.

Yes. Attendance Allowance is available to people aged 65 and over across the UK, including Wales. It’s currently worth up to £108.55 per week and is non-means-tested, so it won’t affect your other benefits. It can be used alongside the Welsh funding cap to further reduce your care costs.

Yes. Our Cardiff carers receive specialist dementia training at our Centre of Excellence and can support you at every stage of your journey. We focus on maintaining your routine, dignity, and independence at home.

Care agencies in Cardiff typically use self-employed carers who manage their own schedule, training, and insurance. At Helping Hands, every carer is directly employed by us, DBS checked, and trained in-house. If your regular carer is unavailable, we arrange a replacement automatically. Your care is all-inclusive with no extra charges as your needs change.

Yes. Our Cardiff branch is regulated by Care Inspectorate Wales and endorsed as a Centre of Excellence by Skills for Care. We’re also rated Excellent on Trustpilot by thousands of customers.

Branch information

Address

Helping Hands Cardiff, 5A Beulah Road, Cardiff, CF14 6LT

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

Other care covered

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Home care in Cardiff