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Rated excellent on TrustPilot
Locally managed service

Derby

Little and often, companionship to nursing. With branches nationwide.

4.8 out of 5 stars from 33 reviews

Derby

Helping Hands’ Derby team are dedicated to the highest standard of home care for the widest range of requirements across the city. With training & regulation by the Care Quality Commission, we adhere to the best possible practice of care for even the most complex of needs. With flexible packages available for sporadic visits or full-time care, we are committed to providing a fully-qualified carer and offering a system entirely catered to you.

Covering Ashbourne, Belper, Ilkeston, Mickleover, Ripley, and the surrounding areas, our local team of dedicated carers are here to provide you with bespoke, person-centred home care packages to enable you to feel safe and independent in your home.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01322771985 *If you are an existing customer, please use the branch phone number

Branch address

31 Shardlow Road, Alveston, Derby, DE24 OJG (see on maps)

Live-in care and visiting care in Derby

Famous for setting Britain’s Industrial Revolution in motion with some of the country’s first factories and spinning mills, Derby is the UK’s most central city. Nestled on the outskirts of the Peak District National Park, Derby is also home to one of the UK’s leading home care providers – Helping Hands.

With round-the-clock live-in care or casual visits, our fully-trained, fully-managed home care team are on hand to provide you with a companion dedicated to your wellbeing. With guaranteed cover, your carer will be available in a manner that suits your requirements to assist with daily tasks and help you pursue your hobbies & interests. As you build a relationship with your Helping Hands carer over time, you will acquire a friend to accompany you throughout your routine and help you interact with your loved ones.

Meet the team

Carey-Anne Bebbington

Meet Carey-Anne Bebbington, our Branch Care Manager, Derby

As a Branch Care Manager for Derby, it is my responsibility to lead both the Branch and Community team to ensure that the day-to-day operations of the branch run smoothly whilst adhering to CQC regulations and adhering to Helping Hands values and principles. I strive to make a positive environment for all and ensure the customers are safe and free from any harm or abuse. As a leader, my goal is to ensure the carers have the right tools to do their job and are equipped with as much knowledge to feel appreciated and valued, this way I can assure the customers are receiving the best care they deserve. I have a wonderful family in South Africa that has supported me in every step of my career and personal growth, this torch has now been passed onto my husband and little girl. My quality time now is spent watching Cocomelon, going to parks and making her the best little person she can be.
Denny Bruce

Denny Bruce

Area Care Manager, Central

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Monica Ahir

Monica Ahir

Regional Care Director, Central

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care Palliative Care

Other services we provide at this branch

Visiting care in Derby

Since our inception in 1989, we have been committed to providing high-quality home care to thousands of families across the UK, enabling them to remain safe and independent in the comfort of their own homes. Our aim is to ensure that you are able to continue to live the life you want to lead; whether you enjoy going for a walk along the bank of the River Derwent or a cup of tea in Calke Abbey – we’re here to ensure that you can continue to do the things that make you happy, just with a little help along the way.

Whether you need 30-minute drop-ins to help you prepare your meals or more complex support that involves PEG feeding or catheter management, the team will work closely with you to build a personalised support plan that is focussed entirely around you and your needs.

We understand that, regardless of their condition, everybody is different, and each have their own individual requirements. Here at Helping Hands we celebrate your individualities, and we are committed to giving you the encouragement, guidance and support you need to feel safe and independent at home.

Live-in care that caters for all your needs

If you’re in need of more intensive support but moving into a residential home isn’t your preferred option, live-in care from the team is the perfect solution to ensure that you can remain in the place you know best without compromising on the support you need. With round-the-clock assistance and a detailed 24 hour care plan that is built around you, a live-in carer from our Derby team will get to know you and your schedule so that you can continue your day-to-day life with minimal disruption.

We understand how important it is for you to remain in control of your care. With no restrictions on visiting times, no set meal times or menus and no daily schedules to abide by, the only person who will be able to decide how you live your life is the person who matters most – you.

We believe that providing high-quality care is more than just practical support; it’s about spending each day with someone that brings happiness to your life – and that’s exactly what you’ll get with live-in care from our Derby team. So, if you enjoy watching the Rams play at Pride Park Stadium, we’ll be right there with you in a black and white scarf.

Read more on what is live in care here.

Why choose Helping Hands over a care agency in Derby

At Helping Hands, we always keep the priorities of your care as our number one focus, and because we’re a private home care company rather than an agency we are committed to providing personalised care for every single customer. Our carers feel valued, which is crucial to them being so highly motivated to deliver the highest standards of care to our customers, every single day. Because we’re fully regulated by the Care Quality Commission and Care Inspectorate Wales, you can be confident in our consistent quality, and because we keep our service transparent and easy to follow you’ll never get a nasty shock when your bill arrives.

Private care in Derby

Using a private care provider gives you much more control over the level and frequency of care you receive. At Helping Hands, we’re able to offer you flexible, bespoke care that is fully designed to match the needs of your condition – no matter how straightforward or complex they might be. Whether you require a few shorts visits a week or a live-in carer, temporary short-term assistance or a long-term care plan, our brilliant care team in Derby will work with you to provide you with the perfect package of care to keep you independent and comfortable in your own home.

Domiciliary care to support your independence

Helping Hands was founded by Mary Lee in 1989 to enable those who needed more support to remain in the comfort and familiarity of their own homes.  Thirty years later, we’re proud to be providing exactly the same support to thousands of families across England and Wales. As a company that is big enough to support your every need, yet still small enough to care, we are here to enable you to feel safe and independent in your home.

Built on a foundation of family values, we understand how important it is for you have control over your own care. That’s why the Derby team will work with you to ensure that you have the domiciliary care you want, when you want it.

Dementia care from our experts

We understand how challenging and unsettling a dementia diagnosis can be – whether it’s Pick’s disease, vascular dementia, or Alzheimer’s – but with our experienced and empathetic carers, we can soon put your mind at ease.

All of our carers receive thorough dementia training and are equipped to support not just the individual living with the condition, but their families too. So, whether you’re living in the early stages of dementia and need someone to check on you once a day, or if you have more advanced symptoms and require round-the-clock support, we’ll make sure we put a package of dementia care in place that is tailored entirely around your needs.

Elderly care that puts you in control

Here at Helping Hands, we put an emphasis on independence and enabling you to live the life you want to lead, regardless of your age or limitations. Rather than taking over and doing everything for you, we’ll be there to support and guide. We’ll even take you out and about to your favourite café, park or to catch up with your friends, so that you can still enjoy your life to the full.

And if you start to struggle a bit more with your mobility, continence or fall behind on keeping your house tidy, our flexible elderly care solutions mean that we can continuously adapt to your changing needs.

Short-term solutions with respite care

If you’re in need of temporary support after being discharged from hospital, whilst you go away on holiday or your caregiver takes a break, respite care from the Derby team could be the ideal solution for you.

Designed to provide expert care but without disturbing your regular routine, we can often put a package of care in place on the same day of your initial enquiry. So you can rest assured that you’ll have everything you need from our team, even at short notice.

Experienced and friendly carers in Derby

Our talented carers consistently go above and beyond for our customers and they truly are an absolute credit to us. We’re committed to ensuring they continually adhere to the very high standard of care that has been set and we train all of our carers in-house rather than with external agencies.

Whether they’re training at our bespoke centre in Warwickshire or within one of our many branches across the country, all of our carers learn detailed skills in manual handling, mobility aids, first aid, dementia and safeguarding. As well as going through stringent background checks by our own Recruitment Team, they also complete regular refresher training to ensure that they adhere to the latest practices.

As with any regulated care company, we are closely monitored by the Care Quality Commission (CQC) who make sure our service is safe, responsive and effective with both our policies and staff. We are also aligned with Dementia Action Alliance (DAA), Spinal Injuries Association (SIA) and the United Kingdom Acquired Brain Injury Forum (UKABIF) – all of which work to promote awareness and best practice of their respective conditions.

Find out more about care in Derby

If you would like to find out more about how we can support you, you can call us seven days a week.

Alternatively, you can pop into the Derby branch on Shardlow Road, where the team will be happy to talk through your care options over a cup of tea. If you find it difficult to get to the branch, they can come to you too.

Call us on 01322771985 Talk to us on live chat Request a call back

Reviews

We are actively collecting and monitoring our reviews and feedback for Derby to ensure our customers receive the best possible live in and home care service.

4.8 out of 5 stars, from 33 reviews

Outstanding85%
Excellent15%
Good0%
Satisfactory0%
Poor0%

taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

5 out of 5

from 3 reviews

Our credentials

Our Derby branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

31 Shardlow Road, Alveston, Derby, DE24 OJG Show on Map

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