Rebekah Metcalfe and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
I suddenly needed more help at home very urgently. Within 48 hours Helping Hands visited me, discussed with me my personal preferences, established my care needs in fine detail and introduced a rota of staff according to the times I requested.
Their staff have all been polite, respectful, and helpful. They’re consistently very punctual and their manner is reliably friendly and willing. What more could I reasonably ask? One of them has a splendid tenor voice!
I’ve had five care providers in the last four years. Three of them were very careless, one stole money from my house. All the employees of other companies used to whinge to me concerning how hard their jobs are and how bad their bosses are. That’s not my fault and shouldn’t be my problem. The assistance offered by Helping Hands wears a Gucci satin evening glove compared to the boxer’s mitt of other providers.
I wouldn’t recommend them if I wasn’t grateful to them. I am very, so I do.
I am a domiciliary carer for helpings hands durham I took a total career change nearly 3 year ago its the best thing I have ever done also I have so much support from the team in the office Caitlin Amanda as I have been through a terrible time this past year putting a smile on someone face helps me carry on with my life
Helping Hands Durham has been providing home care for my 95 year old uncle for about 18 months now, after he had a stroke.
We are very happy with the care he receives and also with the excellent communication with the office if we have any queries.
I live in the north of Scotland and from day one I have felt reassured about the care my uncle has received.
Visiting care provided by Helping Hands has been consistently reliable and high quality. The service provided by the visiting care team has been excellent, the carers and their managers have always been a pleasure to work with.
My brother and I will always be grateful for the support that was so kindly given by Sarah and her team on the day our father died.
All staff helpful. Carer very punctual and respectful
Very happy with the excellent care that Helping Hands in Durham provides for my Aunt. This is given with kindness and compassion. I know I can trust them to not only alert me to problems but suggest workable solutions. This has been such a relief to know she is being cared for so well as I have not been visiting due to Covid-19. Myself and my family are very grateful
What can I say – fantastic. Thank you.
The entire team in Durham are outstanding, caring, innovative and responsive. I cannot recommend them highly enough.
We have had to increase my mothers care recently and due to the current situation were worried this would not be possible. Helping Hands are always so ready to help in any situation. They give you peace of mind and look to find a solution. They always treat the families and the person they care for with the uttermost respect. During this difficult time they are delivering an excellent service whilst having the worry of being exposed to the risk of infection themselves. Well done! What would we do without you.
Very very helpful and professional. Resolved query efficiently.
Manager was friendly. Care arranged quickly. My clients needs was assessed
Informative, listening and responsive
Very helpful and professional.
I loved the way Lynn came into my father in law’s house and interacted with him.a truly lovely lady
1st meeting, got to Know about my sister’s history, likes and needs, 1st carer coming next week so I’m hopeful