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Over 1,250 reviews
Locally managed service

Home Care Folkestone

Little and often, companionship to nursing. With branches nationwide.

5 out of 5 stars from 11 reviews

Home Care Folkestone

Helping Hands Folkestone provides personal care services for people of all ages, with all manner of requirements. From occasional check-ins from a dedicated companion to clinical support for complex conditions, our team is fully trained in line with the Care Quality Commission to provide an exceptional standard of care in tandem with an unwavering commitment to empathy.

The team at our Folkestone branch are on hand to help with additional support throughout the district including Capel-le-Ferne, Cheriton, Deal, Dover, Hawkinge, Hythe, Lympne, Lyminge, Rhodes Minnis and surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01303802685 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Folkestone, Unit 8, Town Walk, Folkestone, Kent, CT20 2AA (see on maps)

Home care and live-in care in Folkestone

Since 1989, Helping Hands have been caring for people up and down the country, making sure they are safe and well in their own homes. From support with the symptoms of dementia to assistance with keeping in touch with friends and doing your weekly shop, our home care in Folkestone can help with all elements of visiting care that not only caters to your physical needs but to your emotional and psychological needs too.

We understand that care needs can arise quickly or swiftly change if you become unwell or your situation changes. That’s why we offer flexible support plans that adapt around you and your requirements so that you never have to worry about not getting the care that you need. We can also provide quick starts if your regular care giver is unavailable or you’ve been let down by another care provider – simply give us a call and we can arrange a home visit, usually within 24 hours if you need urgent assistance.

Meet the team

Jodie Wells

Meet Jodie Wells, our Branch Care Manager, Home Care Folkestone

My responsibilities as a branch manager include; overseeing the day to day running of the branch, recruiting new carers, making sure that the compliance is kept on top of to ensure the service is safe and well run. I joined the care industry because I wanted to have a career where I felt that I would make a real difference to people's day to day lives. I genuinely believe that the service we provide is the best in the area. We have handpicked carers who share the ethos of the company and who fit in well with our customers & existing team members. My carers go above and beyond for their customers and treat them with the utmost dignity and respect. When I'm not at work I like to spend time with my family on long walks with my two dogs.
Alison Jones

Alison Jones

Area Care Manager, South East

Read More
Matt Bristow

Matt Bristow

Regional Care Director, South East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

Home care in Folkestone

Since 1989, Helping Hands have been caring for people up and down the country, making sure they are safe and well in their own homes. From support with the symptoms of dementia to assistance with keeping in touch with friends and doing your weekly shop, our carers can help with all elements of home care in Folkestone that not only caters to your physical needs but to your emotional and psychological needs too.

We understand that care needs can arise quickly or swiftly change if you become unwell or your situation changes. That’s why we offer flexible support plans that adapt around you and your requirements so that you never have to worry about not getting the care that you need. We can also provide quick starts if your regular care giver is unavailable or you’ve been let down by another home care provider – simply give us a call and we can arrange a home visit, usually within 24 hours if you need urgent assistance.

Live-in care in Folkestone for 24-hour support

For round-the-clock support, live-in care can give all of you the extra reassurance that you’re getting specialised, quality care without having to leave the comfort of your own home. Our local live-in care managers will meet with you to arrange your support plan, getting to know your health care needs, home care requirements and you as a person, so that they can match you with a carer that has experience in your particular health condition, but who also matches your personality.

Having a live-in carer on hand means that you have 24-hour support at home, day or night. This is a direct alternative to moving into a care home, where you wouldn’t have as much independence as living at home with your carer. You can choose when you get up in the morning, what you have for you meals and how you want to spend your day – whether that’s doing a jigsaw puzzle with your carer, tending to your garden or getting some fresh air by the seaside – they’ll be there with you every step of the way.

Care Agency Folkestone

By choosing a live-in care service like Helping Hands, you will be provided with continuity of care, something that many care agencies don’t offer. We are not a care agency and we have been providing care as a private care home service since 1989. This means we directly recruit our carers – so we make sure we employ the best people to care for you. Plus, there are no hidden costs, referral fees and unnecessary paperwork.

Private Care in Folkestone

You’re always in control with private care from Helping Hands, right from the moment you first contact us. Your friendly local care team will ensure that you are cared for expertly, whether you choose visiting or live-in care, and because we’ve always been a private company rather than an agency we’re also fully regulated by the Care Quality Commission and Care Inspectorate Wales. We directly employ all of our carers meaning they feel valued in their work and channel that motivation into the compassionate care of their customers, so there’s no need for you to feel you have to move into residential care when expert support in your own home is just a call away.

Fully qualified home carers in Folkestone

To ensure that you get the very best home care, we are regulated by the Care Quality Commission (CQC), the governing body for care in England. They monitor us for the safety and delivery of our care services, making sure we are responsive, effective and doing the things we say we’ll do.

The CQC also looks at our training programmes and how we train our carers, so that we can continue to meet the high standard of care expected. To achieve this level, we provide mandatory in-house training to all of our new recruits, which involves modules on manual handling, dementia care, personal care, medication, first aid and safeguarding. Moreover, we are quite selective when choosing who comes to work for us, only asking those who are genuinely kind, compassionate and thoughtful to join us. That way, we can have every confidence in all of our carers putting, you, our customers, first whilst providing exceptional care with the support of our in-depth training programmes.

Find out more about home care in Folkestone

If you’re thinking about home care in Folkestone for yourself or a loved one, why not give us a call today? Our friendly customer care specialists will be able to advise on the best type of care for you and also arrange a home visit with a member of the local team.

Call us on 01303802685 Talk to us on live chat Request a call back

Reviews

We are actively collecting and monitoring our reviews and feedback for Home Care Folkestone to ensure our customers receive the best possible live in and home care service.

5 out of 5 stars, from 11 reviews

Outstanding100%
Excellent0%
Good0%
Satisfactory0%
Poor0%

taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 4 reviews

Our credentials

Our Home Care Folkestone branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Folkestone, Unit 8, Town Walk, Folkestone, Kent, CT20 2AA Show on Map

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