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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

5 out of 5 stars from 10 reviews


If you need additional support at your home in Harlow, your local Helping Hands team are on hand to provide person-centred care with the compassion and empathy you deserve. Our carers are handpicked for their altruistic inclination, and our service is delivered in line with the guidelines set by the Care Quality Commission (CQC).

Covering areas such as Epping Green, Nazeing, Roydon, Hunsdon, Widford, Perry Green, Sawbridgeworth, Hastingwood, Thornwood, Epping, Bishop’s Stortford and the surrounding areas, our Harlow team are here to support you with bespoke, personalised homecare to suit you and your needs.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01279966104 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Harlow, 40 The High Street Old Harlow Essex Harlow CM17 0DW (see on maps)

Live-in care and visiting care in Harlow

Originally built after the Second World War to accommodate overcrowded Londoners, Harlow is now a cultural hub nestled just outside the capital. Home to a collection of sculptures, scenic patchworks of rich farmland and a sanctuary for 90 horses, ponies and donkeys, Harlow is also home to one of the UK’s leading homecare providers – Helping Hands.

From as little as 30 minutes per week, all the way to full-time live-in care, our Harlow branch are on hand to provide all levels of care as little or often as you need.

Meet the team

Christien Ingrosso

Meet Christien Ingrosso, our Area Care Manager, Harlow

Hi, I am Christien Ingrosso and I'm the Area Care Manager for the South East region. As an area care manager, it is my role to lead a team of dedicated care experts in and around the London, Essex and South East region to ensure that the service and care we are delivering is to the highest possible standard for all our customers. I am married and a father of two girls. I enjoy very much spending time with my family and going on walks with my dog, or as some may say he likes to walk me! I have been fortunate enough to meet some fantastic employees throughout my time at Helping Hands. Each day I witness first-hand the determination and drive that each and all of our carers show to help our customers maintain healthy and independent lives in the familiar surroundings of their own homes.
Matt Bristow

Matt Bristow

Regional Care Director, South East

Read More
Sarah Waring

Sarah Waring

Head of Live-in Care, London & Essex

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia Care

Other services we provide at this branch

Visiting care to suit you

Here at Helping Hands, we’re committed to providing an exceptional level of compassionate and personalised home care to families across the UK, ensuring that they remain in control of their care.

Whether you need 30-minute drop-in visits or more regular calls to help you throughout the day, our Harlow team are equipped to support you with anything you need. You may require friendly reminders to take your medication, or perhaps you need more intensive support in getting out to do your weekly shop; nonetheless, the team are here for you.

We understand that regardless of your condition, everybody has their own unique support needs, which is why our team work with you to build a support plan that is tailored to you. Each of our carers complete award-winning training, ensuring that they have the knowledge and expertise to provide you with the best level of care.

Equipped in supporting individuals with a variety of conditions from dementia, Parkinson’s and multiple sclerosis to acquired neurological injuries, the team are here to ensure that you are able to remain safe and independent at home.

Live-in care to support you in Harlow

We understand that arranging support for you or your loved one can be an unsettling time, but the Harlow team are here to support you every step of the way. The benefit of live-in care is that you will receive a dedicated carer to provide you with round-the-clock care in the familiarity of your own home, so you can stay comfortable and secure with the reassurance that you have constant support available to you.

We believe that everybody has the right to feel safe and independent in their own home, which is why our Harlow team will work with you to find a live-in carer that you are happy and comfortable with. Here at Helping Hands, we provide so much more than care; you receive companionship.

With live-in care, you can continue to live each day on your terms. With no restrictions on visiting times, meal plans or getting in or out of bed, our priority is to ensure that you are living the life that you want while still receiving the support you need, when you need it. So whether you need a helping hand with washing, meal preparation or even someone to enjoy a walk around Gibbert Garden with, your live-in carer will be there for you.

Read more on what is live in care here.

Domiciliary care in Harlow

Traditionally known as care at home, domiciliary care enables you to maintain all your home comforts while still receiving the extra support you need. With assistance for everyday tasks including housework, meal preparation and medication administration, our carers can support you with regular home visits as little or as often as you like.

We know how important it is for anybody in need of a little extra support to maintain their independence as much as possible, which is why our carers will encourage you to live the life you love, with a little helping hand whenever you need it.

Specialised dementia care for you or your loved ones

We’re proud to be one of the UK’s leading dementia care specialists. With 30 years’ experience under our belt, we understand the anxieties and uncertainties that can follow a dementia diagnosis, and that familiarity is key in keeping you or your loved one at ease. So, the team will ensure that if you or your loved one needs a friendly face to help them throughout each day, we’ll adhere to what you need to keep you happy and comfortable.

Each of our expert carers receive award-winning training, enabling them to deal with the many different types of dementia that are affecting 920,000 people in the UK. From memory loss, confusion and challenging behaviour to helping you and your family understand the symptoms of dementia, our specialised team will provide the support and guidance that you need in order to continue to enjoy quality time together.

Elderly care to support your independence

As we get older, we can find it more difficult to complete our usual day-to-day tasks and our minds aren’t always as quick as they once were. For some, it may be that you need some extra support in getting in and out of bed, or perhaps you’d like someone to enjoy the town’s collection of sculptures with. Regardless of your requirements, the Harlow team will give you the support that you need.

Respite care for your short-term needs

Whether you’re recovering from an illness or injury or you’re preparing to be discharged from hospital and you’ve lost some of your confidence, our Harlow team offer bespoke respite care packages to ensure that you have the support that you need, for as long as you need it.

With as little as 24-hours’ notice, we can replicate the care that you may already receive with a seamless transition between carers, ensuring minimal disruption to your usual routine.

The Harlow team can also provide respite care packages for those wishing to attend events, days out or even holidays, but are needing just a little more support than usual. If you’d like to take a trip into the capital to see a West End show or spend a weekend down on the coast, our respite care packages ensure that you can continue to enjoy your life to the fullest with the reassurance that you are in safe hands.

Award-winning training for our Harlow carers

As a family-run business, we understand how important it is that you receive the perfect level of care. Each of our carers complete award-winning training and are, most importantly, kind and compassionate by nature; so you can be sure that you will only receive the best level of care.

With their initial training covering areas such as manual handling, health & safety, safeguarding, equality & diversity, medication support and more, our carers also benefit from completing regular refresher training to ensure that their knowledge and expertise are always up-to-date and of the highest quality.

Each of our carers are all directly employed by Helping Hands, so we complete all the paperwork and necessary background checks for you. We are also the only homecare provider endorsed as a Centre of Excellence by Skills for Care, and we are also fully licensed by the Care Quality Commission (CQC).

Find out more about care in Harlow

If you’d like to find out more about the support options that our Harlow team can provide for you, please get in touch with us. We’re available to take your call seven days a week.

If you’d like to meet face-to-face, please feel free to pop in and see us or we can meet you for a coffee to discuss your needs in more detail; whether it is at your favourite spot in Jean McAlpine Park or in your front room.

Call us on 01279966104 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Harlow to ensure our customers receive the best possible live in and home care service.

5 out of 5 stars, from 10 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 4 reviews

Our credentials

Our Harlow branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Harlow, 40 The High Street Old Harlow Essex Harlow CM17 0DW Show on Map

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