Havering

For over 30 years, we have been providing quality home care to individuals and families across England and Wales whilst they remain in the comfort of their own homes. It’s a special thing to be able to provide support and assistance to someone, particularly in an emergency or if they are lonely, and the local Havering team are no exception to this. They will get to know you and your preferences, tailoring your support plan entirely around you.

Whether you need a 30-minute call twice a week or hourly calls several times a day, our visiting care service is designed to be flexible and accommodating, adapting to the evolving needs of our customers. Our support includes:

• Assistance with personal care, getting dressed and taking medication
• Support to mobilise safely in and outside your home
• Light household duties such as cleaning, vacuuming and taking out the bins
• Shopping and cooking nutritious meals
• General companionship and a friendly face to rely on

One of the great things about Helping Hands is that we’re able to offer round-the-clock live-in care for those that require more intensive support but who don’t want to move into residential care. Not only are you able to stay in your beloved home, but you have care on your terms – so you can choose what time you get up, what you have for tea and help out with making it if you wish.

In addition to this, we’ll make sure that you’re matched with the right carer for your physical and emotional needs. So, if you have Alzheimer’s but love taking a step back in time and visiting the Havering Museum every week, we’ll find a carer that has experience with your condition but who also enjoys history too.

And if you live with a spouse, partner or even a pet, we’ll take their needs into consideration too. There may be times when you prefer to have time alone or your loved one may need some respite, which is where live-in care can be so beneficial. And we’ll make sure your pet has everything they need too, from their bedding to fresh food and water.

There are lots of things to consider when you or a loved one is diagnosed with dementia – from issues with confusion to problems remembering things – but that’s where we can step in and provide the additional support you may need.

We work closely with the Dementia Action Alliance (DAA) to ensure that we provide the latest dementia care practices that not only delivers the very best care to you but also supports your family and friends too. And because our support plans are completely person-centred, your choices and existing routines are prioritised so that you can feel happy and content at home.

Respite care from Helping Hands covers a whole host of different scenarios, including:

• Covering for your regular caregiver while they take a break
• Accompanying you on holiday or to a special event
• Helping you to recover at home after an operation or illness
• Stepping in if your caregiver needs to tend to an emergency

The main benefit of this type of care is that it allows you to continue to live your life the way you want to – either in the familiar surroundings of your own home or whilst taking a holiday by the sea – without compromising on the quality of your care.

All of our carers complete our award-winning training programme, delivered by our in-house instructors who have many years’ experience in the care field. The modules cover moving and handling, safeguarding, dementia, first aid, personal care and medication, with carers also having to complete regular refresher training throughout their time with us.

In addition to this, our carers go through a rigorous recruitment process that includes a Disclosure Barring Service (DBS) check, character references and interview. Most importantly, we only select carers to join our team who are empathetic, compassionate and above all, genuinely care.

Helping Hands is regulated by the Care Quality Commission (CQC), the governing body who monitors all care providers in England. This ensures that care you receive is vetted and adheres to strict guidelines such as being safe, effective and responsive.