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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


This branch covers where you need care:

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01708548745 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting and live-in care in Havering

With plenty of open green space and museums to while away the afternoons, this quiet borough of London is the perfect place to relax and unwind from the hustle and bustle of the city centre. Lying on the Essex border, this area has a team of professional and empathetic carers from Helping Hands, who are able to support you with any of your care needs at home.

The local team are able to provide care across Gallows Corner, Havering, Hornchurch, Noak Hill, Rainham, Romford, Upminster and the surrounding areas. Call us today for more information.

Meet the team

Jaspreet Kaur

Meet Jaspreet Kaur, our Branch Care Manager, Havering

My role is to support the vulnerable in helping them feel safe, whilst also giving them the confidence to become independent. I will be ensuring my responsibilities remain consistent, to help the people we support. I started working in care shortly after learning about my husband’s chronic rare autoimmune condition. I saw how he dealt with it daily, while also empowering others through his job as a personal trainer/nutritionist and using his own experiences to motivate others through their own challenges. The care services were the reason he was able to gain the positives he needed to help himself while also beginning to help others. I saw what areas could do with improvement after seeing what was lacking in supporting him, and when we made our changes, they led to him making further improvements in himself. I wanted to be someone that made that change, to make a real difference in other people’s lives that we support. I feel we provide the best possible service to our clients, considering all their desired outcomes and we work closely with your loved ones to achieve a better quality of life. I have a young family, so a lot of my time is spent with them. I enjoy the little things in life, a cup of tea with my neighbour or a stroll in the park with kids/friends. I host a book club; I choose 12 books for the year and every month we review the books. I’m looking to continue this in my branch and get my clients involved. I love to read!
Christien Ingrosso

Christien Ingrosso

Area Care Manager, South East

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Matt Bristow

Matt Bristow

Regional Care Director, South East

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Visiting home care in Havering

For over 30 years, we have been providing quality home care to individuals and families across England and Wales whilst they remain in the comfort of their own homes. It’s a special thing to be able to provide support and assistance to someone, particularly in an emergency or if they are lonely, and the local Havering team are no exception to this. They will get to know you and your preferences, tailoring your support plan entirely around you.

Whether you need a 30-minute call twice a week or hourly calls several times a day, our visiting care service is designed to be flexible and accommodating, adapting to the evolving needs of our customers. Our support includes:

  • Assistance with personal care, getting dressed and taking medication
  • Support to mobilise safely in and outside your home
  • Light household duties such as cleaning, vacuuming and taking out the bins
  • Shopping and cooking nutritious meals
  • General companionship and a friendly face to rely on

Dedicated live-in care for extra support

One of the great things about Helping Hands is that we’re able to offer round-the-clock live-in care for those that require more intensive support but who don’t want to move into residential care. Not only are you able to stay in your beloved home, but you have care on your terms – so you can choose what time you get up, what you have for tea and help out with making it if you wish.

In addition to this, we’ll make sure that you’re matched with the right carer for your physical and emotional needs. So, if you have Alzheimer’s but love taking a step back in time and visiting the Havering Museum every week, we’ll find a carer that has experience with your condition but who also enjoys history too.

And if you live with a spouse, partner or even a pet, we’ll take their needs into consideration too. There may be times when you prefer to have time alone or your loved one may need some respite, which is where live-in care can be so beneficial. And we’ll make sure your pet has everything they need too, from their bedding to fresh food and water.

Specialist dementia care in your home

There are lots of things to consider when you or a loved one is diagnosed with dementia – from issues with confusion to problems remembering things – but that’s where we can step in and provide the additional support you may need.

We work closely with the Dementia Action Alliance (DAA) to ensure that we provide the latest dementia care practices that not only delivers the very best care to you but also supports your family and friends too. And because our support plans are completely person-centred, your choices and existing routines are prioritised so that you can feel happy and content at home.

Elderly care so you can retain your independence

There are lots of things that change as we reach our more senior years but losing independence and autonomy should not be one of them. With elderly care from Helping Hands, your hobbies and choices are what we seek to maintain. We can help with anything that you’re struggling with, so that you and your family can rest assured that everything is taken care of. Whether that’s doing your weekly shop, helping you to water your plants or just going for a coffee and cake at your local café – we’ve got it covered.

Respite care for short breaks and holidays

Respite care from Helping Hands covers a whole host of different scenarios, including:

  • Covering for your regular caregiver while they take a break
  • Accompanying you on holiday or to a special event
  • Helping you to recover at home after an operation or illness
  • Stepping in if your caregiver needs to tend to an emergency

The main benefit of this type of care is that it allows you to continue to live your life the way you want to – either in the familiar surroundings of your own home or whilst taking a holiday by the sea – without compromising on the quality of your care.

Fully-trained carers in Havering

All of our carers complete our award-winning training programme, delivered by our in-house instructors who have many years’ experience in the care field. The modules cover moving and handling, safeguarding, dementia, first aid, personal care and medication, with carers also having to complete regular refresher training throughout their time with us.

In addition to this, our carers go through a rigorous recruitment process that includes a Disclosure Barring Service (DBS) check, character references and interview. Most importantly, we only select carers to join our team who are empathetic, compassionate and above all, genuinely care.

Helping Hands is regulated by the Care Quality Commission (CQC), the governing body who monitors all care providers in England. This ensures that care you receive is vetted and adheres to strict guidelines such as being safe, effective and responsive.

Find out more about care across Havering

If you’d like to discuss your care needs, our friendly customer advisors are available seven days a week via telephone.

You can also pop into the local branch in Chigwell, where the team will be happy to talk through the different options available to you. If it’s a bit difficult to get the branch, they can also come to you.

Call us on 01708548745 Talk to us on live chat Request a call back

Our credentials

Our Havering branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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