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Home care in Romford

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Rated Excellent on
Trustpilot

Lines open at 9:00 AM on Sunday

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Existing customer
07436 373 359

Lines open at 9:00 AM on Sunday

New customer

Lines are currently closed

Existing customer
07436 373 359

Visiting care and home care in Romford

You might just need support getting out and about in the local community and visiting Romford Market, or help with more complex care needs due to a prolonged medical condition; either way, our local team are here for you.

We can support you with short, regular calls throughout the week with our visiting care service. This is when a private carer will pop in at an agreed time to make sure you’re okay, tidy up and perhaps prepare your lunch, for example. Visiting care covers support with activities of daily living, including personal care, housework and help with medication and mobility. Alternatively, we can stay for longer if you need round-the-clock care – our live-in care service will allow you to relax in the safety and comfort of your home whilst getting 24-hour care for more complex needs.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care at home

From short term support to longer term visits and live-in care, our Romford team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Romford care team
Nicola King
Nicola King

Branch Care Manager

I started at Helping Hands as a carer and worked my way to Branch Care Manager over 3 years. I lead my team to deliver...

More about Nicola King
Christien Ingrosso
Christien Ingrosso

Head of Operations

Hi, I am Christien Ingrosso and I'm the Area Care Manager for the South East region. As an area care manager, it is my role...

More about Christien Ingrosso
Matt Bristow
Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

More about Matt Bristow
Our Reviews
CQC Logo
Fully regulated by the CQC

Our Romford branch is fully regulated and accredited by the CQC

Find out more
Two men sit on a park bench, smiling and talking. One wears a purple shirt and lanyard, the other has a walking stick, dark jumper, and brown shoes. Green grass and ivy create a lush background.
Home care Romford

We’re proud to provide the Romford community with personalised, high-quality home care, ensuring the very best standards of support are consistently delivered.

The local team provide all aspects of care, from companionship and housekeeping services to more complex healthcare support for people living with advanced conditions such as Alzheimer’s, Parkinson’s, multiple sclerosis, spinal injuries and stroke aftercare.

Our Romford team are here to ensure all customers are safe, happy and comfortable in their own homes, irrespective of their personal or medical requirements.

We carefully select our carers and provide award-winning training, ensuring all our carers are up-to-date with practices, knowledge and skills, giving you and your family peace of mind.

Two people sit outside at a round table, smiling and painting on a small easel. One person points at the canvas, while the other gestures with a paintbrush. There are glasses of water on the table.
Live-in care in Romford

Live-in care is a great option for those requiring a more intense level of home care or those who prefer to be in the company of others. Our friendly and professional carers are here to provide you with the support you need. Whether it’s someone to chat to throughout the day or help with more personal care, our carers will be there around the clock.

No task is too big or too small. We’re able to help with household duties such as laundry, washing and cleaning, or you might just need a gentle reminder to take your medication. We’re here to provide you and your loved ones with the peace of mind that you are in capable and caring hands.

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Care agency in Romford

Using a private care provider such as Helping Hands for your care needs in Romford means that you’ll receive a care plan that is fully customised to your specific needs and preferences. Private, person-centred care gives you control over what your care plan ends up looking like – although you can, of course, adapt your care plan along the way as your needs change. From choosing your own mealtimes to determining visiting hours, the decisions will be in your hands, meaning your carer can assist in the areas that you need it most, and you’ll be able to spend time doing the things you enjoy with the people you love. And, unlike with most care agencies, we employ our carers directly, so you won’t need to worry about meeting payment deadlines and dealing with unwanted paperwork.

A woman in a purple uniform smiles whilst drying a cup with a green tea towel in a bright kitchen. Clean crockery is stacked on a draining rack beside her.
Domiciliary care to suit you

Domiciliary care is a viable alternative to residential care, offering high-quality care that fits around your lifestyle and routine. You might need help getting to the local café to meet a friend or a hand in the kitchen when you’d like to bake scones – our care packages are tailored around you.

We understand the thought of leaving your family home is unnerving, particularly if you’re living with a partner, family member, friend or pet. However, live-in care could be the perfect solution for the care you need in your home.

An elderly woman smiles whilst holding playing cards, as a carer in a purple uniform leans over and points at her hand, both appearing cheerful in a bright, homely room.
Specialist dementia care from our expert team

With more people living with dementia than ever, we understand the upheaval this condition can cause for everyone involved. Each case of dementia is different, but with the right support and dementia care from our Romford team, there’s no need for anyone living with dementia to leave their home.

Preserving your independence and routine is key to us; that’s why our team of carers go through extensive training, ensuring you and your family are supported throughout this difficult time.

A healthcare worker wearing gloves, a purple shirt, and a plastic apron prepares a medical swab in a bathroom whilst an adult male patient sits nearby, watching attentively.
Elderly care that considers you

If you or your loved one is struggling with everyday tasks, has a condition you’ve developed later on in life or would like a regular friendly face around the house, elderly care is an ideal option.

Physical and mental health is important to us; that’s why our carers are here to support you with all aspects of care. Even if it’s a stroll through Coronation Gardens or a trip to the markets, we will be there for you.

A woman with long hair, wearing a blue jacket, sits in a wheelchair and smiles whilst holding a mug. She is outdoors near green bushes, talking to another person whose face is blurred in the foreground.
Respite care in Romford

Occasionally, there may be a time for you or your loved one to have some respite care. Your usual caregiver may have their own family emergency, or they’ve suddenly been taken ill. Nonetheless, our Romford carers are on hand to help.

Keeping disruption to a minimum is important to us, so we’ll meet with you and your carer to find a plan which suits you best. We’ll do our very best to match your usual routine – whether that’s breakfast at 10 a.m. prompt or an afternoon walk at 2 p.m.

There may also be instances where you need respite care at short notice, such as the following:

One-off occasions – Nobody should miss out on an occasion worth celebrating, we’ll make sure you’re there and supported throughout the day/evening

Hospital discharge – We’re experts in providing quick and responsive emergency care for when you or your loved one is ready to return home

Emergencies – We’re proud to provide urgent care in as little as 24 hours of your call

A smiling carer in a purple uniform is making a bed, while an older man in a dressing gown sits on a chair in the background, watching and smiling.
Our dedicated team of carers

Fully-trained and professionally equipped for their role, you can be confident in the expert knowledge of our Romford carers. All of our carers go through regular ongoing training to ensure their practice is up to date, giving you and your family peace of mind.

Not only that, Helping Hands Romford are the first and only home care provider to be endorsed as a Centre of Excellence, recognised for its commitment to the highest standard of care.

Wondering about the cost of care?

Before supporting the local community, our carers are DBS checked and fully-trained to help you or your loved one remain independent in your own home, so you can rest assured you’re in good hands.

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Branch information
Address

Helping Hands, Studio 13, CEME Innovation Centre, Marsh Way, Rainham, RM13 8EU

Show in maps Romford Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed