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Locally managed service


Little and often, companionship to nursing. With branches nationwide.

5 out of 5 stars from 27 reviews


Our Hertford branch is home to a team of Helping Hands carers committed to delivering the very best care to the homes of those who need extra support with living independently. With Care Quality Commission (CQC) monitoring and regulation, combined with ongoing training and development, we ensure our carers are

Providing bespoke home care services across Bishops Stortford, Harlow, Hertford, Stapleford, Thornwood, Waterford, Welwyn, Ware and the surrounding areas, the Hertford team are fully committed to ensuring customers across the region remain independent in their own home.

This branch covers where you need care:

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To learn more about how we can help call

01992726363 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Hertford, 20 St Andrew Street, Hertford, Hertfordshire, SG14 1JA (see on maps)

Live-in care and visiting care in Hertford

Birthplace to George Ezra, Rupert Grint and the rock band Deep Purple, Hertford lies just north of London at the confluence of four rivers. The historic town is also home to a team of dedicated and passionate carers from Helping Hands.

From as little as 30 minutes per week, you can begin receiving visiting care to whatever extent you need to maintain an independent lifestyle. Whether it be some help with your household tasks or personal care, a carer will be matched to you and be available to provide the level of care you need to preserve your wellbeing. For complex conditions and around the clock support, our live-in care team are on hand to provide full-time assistance and build a genuine, compassionate friendship throughout their time with you.

Meet the team

Jacqueline Wilson

Jacqueline Wilson

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Regional Clinical Lead, East

Regional Clinical Lead, East

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia Care

Other services we provide at this branch

Home visits tailored to you

Here at Helping Hands, we are dedicated to ensuring you feel safe, comfortable and cared for within your own home. Enabling people to be as independent as possible underpins everything we do. So, whether you need a bit of help with getting to the shops to buy your weekly groceries, or you need assistance with personal care and getting dressed – we can help.

We understand the need to be flexible, especially if care needs change. Starting from 30-minute calls all the way up to several visits throughout the day, we create a package of care around you that can be amended to suit your needs.

Covering a range of different conditions such as dementia, Parkinson’s, cerebral palsy, multiple sclerosis and learning disabilities, our expertly-trained carers are equipped to support you, whatever your requirements are. And because we work with you to choose a carer that suits your interests, personality and hobbies, we’ll make sure that both you and your chosen carer are the perfect match.

Live-in care in Hertford centred around you

If you require more frequent support to provide peace of mind for both you and your relatives, a live-in carer from the Hertford team is a perfect option for round-the-clock support.

So, what is live-in care? Well it’s exactly that – someone that will live with you in your house to be on hand whenever you need a helping hand. Primarily, they will ensure that you continue to enjoy the comforts of your own home, whilst maximising your independence. They can also help with:

  • Personal care – Ensuring you’re washed, dressed and tending to any toileting needs.
  • Mobility support – Assisting you to get out of bed, safely moving you to avoid pressure sores and support with mobility aids.
  • Household duties – Cleaning, laundry, meal preparation and shopping.
  • General administration – Help to open and answer post, go to appointments or manage your finances.

The thought of having someone live with you in your home can be quite a daunting prospect, but we’ll work with you to make sure that you get the right carer to suit you. Whether it’s a wild day trip to Paradise Wildlife Park or a gentle stroll around the scenic Panshanger Park, your chosen carer will be there by your side.

Discover more on what is live-in care here.

Domiciliary care in Hertford

Traditionally known as visiting care, domiciliary care offers the flexibility and security of having support on hand when you need it. It could be that you need assistance to get back on your feet after an operation, or you might need a bit of help with getting dressed in the morning and getting into bed at night. Whatever you require, we’ll ensure the right care and arrangements are put in place to keep you feeling safe and secure in your own home.

Expert dementia care

With over 850,000 people in the UK with dementia, we understand the importance of ensuring that those living with the condition are as comfortable and independent as possible, whilst also being understood.

It can be quite an unsettling time for both you and your loved one as you progress through the stages of dementia. From forgetting how to do household tasks to finding it difficult to recognise relatives, we can support both you and your family in how to live with dementia with the help of our expert carers.

Elderly care that enables your freedom

Just because you’ve reached a certain age, it doesn’t mean that your independence and hobbies need to change. If you can’t do the things that you used to be able to, elderly or senior care is a great way to retain your freedom whilst being safe in the knowledge that your care needs are catered for.

We’ll pop down to the shops with you, assist you to administer prescribed medications or even help to look after your beloved pet. Whatever you need from us, we can always provide quality care.

Respite care for short-term breaks

Respite care covers a whole host of different scenarios – from carer-assisted holidays to allow you to have a break, to stepping in for a few days while your regular caregiver takes some time out. And with our expert team from the Hertford branch, we have the experience to start a package of care in as little as 24 hours’ notice, giving you peace of mind that you’ll get the very best support.

The great thing about having a carer accompany you on holiday is that it allows you to take a well-earned trip away, safe in the knowledge that everything is covered. We can even come with you and your family or friends on holiday, allowing all of you to enjoy your time away together.

We can also be there for you if you’re recovering from an injury or operation and need a bit of extra support at home.

Fully-trained carers across Hertford

All of our carers complete in-house training that equips them to provide only the very best care. Covering manual handling, medication, safeguarding, first aid and more, training is delivered as part of each carer’s induction, as well as refresher training throughout their Helping Hands career. It’s not just our carers that receive our award-wining training; all of our managers also go through the same program to ensure that all care staff are up-to-date with the latest practice.

In addition to receiving training from our Centre of Excellence, all of our carers go through thorough background checks via the Disclosure Barring Service (DBS) and above all, are selected for their compassion, kindness and empathy.

Frequently inspected to comply with regulations set by the Care Quality Commission (CQC), we ensure every area of our service is of the highest possible quality it can be – from our recruitment and selection process to the care provided to you in your home.

Find out more about care in Hertford

If you’d like to find out more about the support options that the team can provide for you, please get in touch with us. We’re available to take your call seven days a week.

You can either pop in and see us at our branch on St Andrews Road, or we can meet wherever suits you – either for a coffee at Madford Retail Park, for a stroll around Hartham Common or even come to you in your home.

Call us on 01992726363 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Hertford to ensure our customers receive the best possible live in and home care service.

5 out of 5 stars, from 27 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 2 reviews

Our credentials

Our Hertford branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Hertford, 20 St Andrew Street, Hertford, Hertfordshire, SG14 1JA Show on Map

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