Birthplace to George Ezra, Rupert Grint and the rock band Deep Purple, Hertford lies just north of London at the confluence of four rivers. The historic town is also home to a team of dedicated and passionate carers from Helping Hands.
Providing bespoke home care services across Bishops Stortford, Harlow, Hertford, Stapleford, Thornwood, Ware and the surrounding areas, the Hertford team are fully committed to ensuring customers across the region remain independent in their own home.
"As Regional Care Director, I’m responsible for overseeing the quality of care delivered throughout our East region, across both our hourly branches and live-in care teams. My aim is to deliver the highest standards of care through tailored, person-centred care plans that offer outcome-focused delivery through dedicated, expertly skilled care teams.
"I learnt first-hand how important person-centred care is when my own father was diagnosed with lung cancer in 2014. Throughout his short fight with the disease, I was overawed and enormously grateful to the multidisciplinary teams who worked selflessly to make his last days as comfortable as they could be. This ignited in me just how important bespoke care is."
For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.
Over 100 branches across the UK means we're local to you
We are not an agency - we employ every carer directly
Get to know your carer before care starts
Family-run and experts in home care since 1989
Fully flexible care packages as your needs change
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.
Here at Helping Hands, we are dedicated to ensuring you feel safe, comfortable and cared for within your own home. Enabling people to be as independent as possible underpins everything we do. So, whether you need a bit of help with getting to the shops to buy your weekly groceries, or you need assistance with personal care and getting dressed – we can help.
We understand the need to be flexible, especially if care needs change. Starting from 30-minute calls all the way up to several visits throughout the day, we create a package of care around you that can be amended to suit your needs.
Covering a range of different conditions such as dementia, Parkinson’s, cerebral palsy, multiple sclerosis and learning disabilities, our expertly-trained carers are equipped to support you, whatever your requirements are. And because we work with you to choose a carer that suits your interests, personality and hobbies, we’ll make sure that both you and your chosen carer are the perfect match.
If you require more frequent support to provide peace of mind for both you and your relatives, a live-in carer from the Hertford team is a perfect option for round-the-clock support.
So, what is live-in care? Well it’s exactly that – someone that will live with you in your house to be on hand whenever you need a helping hand. Primarily, they will ensure that you continue to enjoy the comforts of your own home, whilst maximising your independence. They can also help with:
The thought of having someone live with you in your home can be quite a daunting prospect, but we’ll work with you to make sure that you get the right carer to suit you. Whether it’s a wild day trip to Paradise Wildlife Park or a gentle stroll around the scenic Panshanger Park, your chosen carer will be there by your side.
Discover more on what is live-in care here.
Traditionally known as visiting care, domiciliary care offers the flexibility and security of having support on hand when you need it. It could be that you need assistance to get back on your feet after an operation, or you might need a bit of help with getting dressed in the morning and getting into bed at night. Whatever you require, we’ll ensure the right care and arrangements are put in place to keep you feeling safe and secure in your own home.
With over 850,000 people in the UK with dementia, we understand the importance of ensuring that those living with the condition are as comfortable and independent as possible, whilst also being understood.
It can be quite an unsettling time for both you and your loved one as you progress through the stages of dementia. From forgetting how to do household tasks to finding it difficult to recognise relatives, we can support both you and your family in how to live with dementia with the help of our expert carers.
Just because you’ve reached a certain age, it doesn’t mean that your independence and hobbies need to change. If you can’t do the things that you used to be able to, elderly or senior care is a great way to retain your freedom whilst being safe in the knowledge that your care needs are catered for.
We’ll pop down to the shops with you, assist you to administer prescribed medications or even help to look after your beloved pet. Whatever you need from us, we can always provide quality care.
Respite care covers a whole host of different scenarios – from carer-assisted holidays to allow you to have a break, to stepping in for a few days while your regular caregiver takes some time out. And with our expert team from the Hertford branch, we have the experience to start a package of care in as little as 24 hours’ notice, giving you peace of mind that you’ll get the very best support.
The great thing about having a carer accompany you on holiday is that it allows you to take a well-earned trip away, safe in the knowledge that everything is covered. We can even come with you and your family or friends on holiday, allowing all of you to enjoy your time away together.
We can also be there for you if you’re recovering from an injury or operation and need a bit of extra support at home.
All of our carers complete in-house training that equips them to provide only the very best care. Covering manual handling, medication, safeguarding, first aid and more, training is delivered as part of each carer’s induction, as well as refresher training throughout their Helping Hands career. It’s not just our carers that receive our award-wining training; all of our managers also go through the same program to ensure that all care staff are up-to-date with the latest practice.
In addition to receiving training from our Centre of Excellence, all of our carers go through thorough background checks via the Disclosure Barring Service (DBS) and above all, are selected for their compassion, kindness and empathy.
Frequently inspected to comply with regulations set by the Care Quality Commission (CQC), we ensure every area of our service is of the highest possible quality it can be – from our recruitment and selection process to the care provided to you in your home.
We are actively collecting and monitoring our reviews and feedback for Hertford to ensure our customers receive the best possible live in and home care service.
5 out of 5 stars, from 27 reviews
Our Hertford branch is fully regulated and accredited by the CQC and CIW.
Every one of our carers is a dementia specialist
We are founding members of the UKHCA
Opening hours and address details
20 St Andrews Road Hertford Hertfordshire SG14 1JA Show on Map