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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Our London team are care professionals committed to providing your loved one with the support they need to maintain their independence at home. With comprehensive training and Care Quality Commission (CQC) regulation, our branch adheres to industry-leading standards of service, while treating each customer with the compassion they deserve.

Our London-based team have tailored visiting and live in care options in all 33 boroughs of London including Kensington & Chelsea, Westminster, Hammersmith, Fulham, Wandsworth, Lambeth, Southwark, Tower Hamlets, Hackney, Islington, Camden, Brent, Ealing, Merton, Lewisham, Greenwich, Newham, Haringey and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

02081 310 549 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting and live-in care in London

Capital of England and home to nearly 9 million people, London has an abundance of sights, sounds and opportunities, and really is the place to be to soak up modern British culture.

Famous for its iconic skyline featuring historical riches such as Buckingham Palace, Houses of Parliament and the Globe Theatre – to the more modern London Eye, The Shard and The Walkie-Talkie – London is also home to industry-renowned home care from Helping Hands.

We will ensure person-centred care is provided to you in your home, regardless of where you’re located in the city or your care needs.

Meet the team

Matt Bristow

Meet Matt Bristow, our Regional Care Director, London

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring the highest levels of care are being delivered to our customers on a daily basis. We have a large branch network equipped to deal with all your hourly care needs, and I am also the Registered Manager with the Care Quality Commission (CQC) for our live-in program, where we are set up to support you on a more permanent basis. I am inspired on a daily basis by the true lengths my colleagues go to, to ensure that customers can continue to live long, healthy lives from the comfort of their own homes. This is one of the main reasons that inspired me to join care.
Carole Kerton-Church

Carole Kerton-Church

Regional Clinical Lead, London & Essex

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Sarah Waring

Sarah Waring

Head of Live-in Care, London & Essex

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

Home care visits in London to suit you

Since 1989, we have paved the way in providing the very best home care services and continue to do so today. Our expertise lies in our ability to tailor care that suits your needs and routines, and enable you to remain independent within the comforts of your own surroundings.

With thorough in-house training for every single one of our carers, we’re equipped to deal with a variety of conditions – whether you’re just starting university and need mobility support to get to and from campus, or if you’re struggling to complete of all your housework due to your Parkinson’s diagnosis – we’re here to help.

We offer anything from 30 minutes a week to routinely calling several times a day. Whether you need support with your mobility while you go about your daily life, assistance in getting dressed and ready for the day or just a friendly face to pop in for a cup of tea and a chat – we’re here to give you the support you need, when you need it.

It’s not just the practicalities that we’ll take care of; emotional health is just as important for your well-being. So if it’s a trip to Victoria Park for some fresh air or going to Westfield for a cup of coffee and a mooch around the shops, we’ll be there to accompany you.

Live-in care to suit your needs

Moving into residential care can create stress and anxiety that could be immediately alleviated by live in care services from Helping Hands. Living with you in your home, we can be there whenever you need us without the need for sticking to strict times for meals, visits and activities.

We’ll get to know you and your preferences, including finding the perfect live-in carer that complements your personality and likes. Whether you’re a die-hard Tottenham football supporter or prefer discussing the latest Royal Family updates, we’ll work with you to find someone that is just right.

Equipped with the knowledge and skills needed to care for anything from PEG feeding or stoma care, to more complex conditions such as neurological or spinal injuries, our expert team of clinicians oversee all of our nursing care services who work with our live in carers to meet your care needs.

Discover more on what is live-in care here.

Choosing Helping Hands rather than a care agency in London

We understand how much there is to consider when selecting the right type of care for yourself or a loved one. There are probably lots of different decisions you’re having to make and the last thing you want to do is worry about additional paperwork and managing a contract with a carer, which is what you would have to do if you chose a care agency service in London. Instead, home care from Helping Hands will take all of the stress and anxiety out of this difficult time for you, managing the entire process of care from when a local care manager comes to meet you at home, to selecting the right carers for you and ensuring there is always support for you regardless of any changing needs or if your carer is unavailable.

What’s more, we’re fully regulated by the Care Quality Commission (CQC) to ensure our service is safe, effective and well led, unlike some senior care agencies who are not governed by the national care body. This means that you have complete peace of mind that the care you’re receiving is fully vetted and in line with industry standards.

Private care in London from Helping Hands

When you use a private care provider in London such as Helping Hands, you’ll receive a package of care that is completely tailored to your individual needs and preferences. Private care gives you the ability to determine the type of care you receive, as well as how often one of our carers visits your home. It also gives you more freedom over smaller details that might still be important to you, such as meal preferences and bedtimes.

Being in control of your care plan means you won’t have to worry about ever being left unsupported in your home, giving you the independence and confidence to maintain your favourite hobbies and routines. With our dedicated care plans ranging from just one 30 minute visit a week all the way up to 24-hour live-in care, our team of highly-trained, compassionate carers are ready to help you around the home in whatever way you need.

Domiciliary care across London

Also known as care at home, Domiciliary care is the perfect option for you if you still want the freedom of choosing when and how you want to receive care.

Despite any medical or physical needs you may have, we recognise how important it is to remain independent in your own home. Available to anyone from the age of 18 all the way up to 100 and beyond, domiciliary care offers the familiarity of seeing the same face every day or once a week, who will put your needs first.

Dementia support from our specialists

As a dementia care specialist, we’re equipped to support the different types of dementia that nearly 850,000 individuals are living with across the UK.

An often unsettling and confusing time for family members and the individual, we understand how symptoms can change and develop over time. With compassion and professionalism, our expert team of carers will alleviate any concerns and provide person-centred care to maximise comfort.r

Elderly care centred around you

As time goes by, it can become more difficult to do the things you used to do. You may find that you’re unable to keep on top of your housework or even find it difficult to get in and out of the shower. The beauty of elderly care is that you retain your independence as much as possible, without compensating on safety and support.

Ursula’s team will spend time getting to know your requirements and preferences, making sure that you’ve got everything you need to keep you happy and content.

Respite care for short-term breaks

Being a carer for a loved one is one of the most rewarding jobs there is, but there is also sometimes the need to have a quick break to recharge your batteries, benefitting both of you. To ensure that disruption remains minimal, our team can deliver respite care that will replicate your existing routines.

Respite care is also a suitable option for those recovering after being discharged from hospital and who need a short-term package of care at home. With care usually able to begin in as little as 24 hours, we can also cover family emergencies or a change in circumstance if your regular carer is unable to reach you.

Award-winning training for our London carers

As one of the most established care providers in the UK, we know what it takes to train carers to an exceptional standard, enabling you to receive the very best care. With all training completed in-house, we deliver induction and refresher training covering manual handling, first aid, dementia, safeguarding, medication and health & safety.

All of our carers receive full background checks – including Disclosure Barring Service (DBS) screening – and are employed directly by us, taking the stress out of any paperwork or procedures you may have experienced with previous care providers.

Fully licensed by the Care Quality Commission (CQC), we adhere to strict guidelines and regulations to ensure we meet the highest of standards within the care industry. We’re also the first and only home care provider to be recognised as a Centre of Excellence by Skills for Care, which we are extremely proud of.

Find out more about care across London

If you’d like to discuss your needs and put a package of care in place, please get in touch with us. We’re here to take your call seven days a week.

With transport across London being so accessible, we can meet wherever suits you. Either in a local café, museum, landmark or we’ll even pop in and see you at home.

Call us on 02081 310 549 Talk to us on live chat Request a call back

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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