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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Our team in Lowestoft are committed to providing you or your loved one with the support they need to maintain their independence at home. Every carer undergoes rigorous training and our branches are monitored and regulated by the Care Quality Commission (CQC), ensuring that all of our staff are as capable as they are compassionate.

Covering areas such as Bradwell, Gorleston-on-Sea, Belton, Browston Green, and the surrounding areas, you can rest assured our friendly and professional carers are on hand to help.

This branch covers where you need care:

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To learn more about how we can help call

01603294159 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care and live-in care in Lowestoft

Situated on the North Sea coast, Lowestoft is the most easterly settlement in the UK and home to a number of family-friendly attractions and scenic walks on the coast and through Broad National Park.

Here at Helping Hands, it is incredibly important to us that you can maintain your independence, so whether you fancy a wild day out at Africa Alive, a thrilling ride on a rollercoaster at Pleasurewood Hills Family Theme Park or a quiet stroll along the promenade, the home care team will be on hand to provide the support you need, whenever you need it.

Meet the team

Mark Tuddenham

Meet Mark Tuddenham, our Area Care Manager, Lowestoft

I am proud to be the Area Care Manager for the East region. I consider myself privileged to lead a team of inspiring branch managers from our offices situated in Norfolk, Cambridgeshire, Lincolnshire, and Nottinghamshire. It is my responsibility to provide support and guidance to my team so they can ultimately provide high levels of care for their customers. I am fortunate enough to reside in Norfolk and so when I’m not working, I enjoy the beauty of the Norfolk Broads and taking picturesque walks along the Norfolk coast with my pet Labrador and family.
Jacqueline Wilson

Jacqueline Wilson

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Regional Clinical Lead, East

Regional Clinical Lead, East

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia Care

Other services we provide at this branch

Home care visits in Lowestoft to suit you

Helping Hands have been providing a seamless and compassionate service to our customers for over 30 years, while allowing them to remain in the comfort and familiarities of their own home. Whether you need more complex support that requires overnight stays, or simply a friendly face to drop in and help administer your medication, the team at our Lowestoft branch are here to help.

Each of our carers complete award-winning training that covers all aspects of care, so whether you need some help with your housework, mobility support or more advanced assistance for conditions such as cerebral palsy, you and your family can rest assured that our carers will accommodate your needs.

We understand that circumstances can change and you may need home care at the last minute. Whether your usual care-giver needs to tend to a family emergency or there is an unexpected accident, our carers are available to provide you with efficient and reliable last-minute support, giving you and your family peace of mind.

Live-in care to support you in Lowestoft

Whether you live with your partner, a family member, on your own or with your beloved pet, the team at our Lowestoft branch offer live-in care that ensures that you have the support you need at any hour of the day.

Regardless of the condition, our team are fully-trained to support all of our customers and will provide a bespoke care plan that is not only tailored to your needs, but to your personality, hobbies and interests, too. Whether you want to feel some adrenaline in your veins at the Pleasurewood Hills Theme Park or enjoy a quiet coffee on the seafront, we’ll find the right carer for you.

We understand that, particularly for those living with degenerative conditions such as dementia, remaining in surroundings that are familiar to you is incredibly important. With live-in care, you will have the freedom to decide when you have visitors, when you eat your meals and when you go to bed, ensuring that you remain as independent as possible.

Better than a care agency in Lowestoft

As a private care provider rather than a care agency, Helping Hands are able to offer you a completely bespoke care service that includes full carer support, highly trained and valued carers, and no hidden fees for you. We know the importance of making your care journey as straightforward as possible, so we won’t ever require you to complete mountains of paperwork or deal with endless admin. Plus all of our care provision is independently regulated and fully managed, so you can be confident that you’ll always be our top priority.

Domiciliary care in Lowestoft

Domiciliary care – or care at home – allows you to make your own decisions on the frequency and the intensity of the care that you need. You may need a helping hand in getting dressed and ready for the day, or perhaps you need someone to stay with you for a few nights a week; nonetheless, our Lowestoft team will tailor your care plan to ensure that you receive the care you need, when you need it.

All of our carers are fully-trained and dedicated to support you and your family with any element of care, so if you need someone to help you put some food down for your pet, or if you require more personal care, such as catheter management, we’re here for you.

Specialised dementia support in Lowestoft

We understand that living with dementia can be an upsetting time for you and your family and that communication is important to maintain. As one of the leading dementia care specialists in the UK, our carers are fully-trained to support you and your family and to provide guidance in helping you to communicate and enjoy your time together.

Here at Helping Hands, we know how important it is for those living with dementia to be surrounded by as many familiarities as possible, which is why our carers can provide you with a personalised care plan to ensure that you or your loved one can move forward with minimum disruption.

Elderly care for you or your loved one

As we grow through each stage of life, we may need some extra help in running through our daily tasks. Whether it’s a helping hand in preparing your meals, or support doing your weekly grocery shop, our elderly care team are on hand to help.

Regardless of your requirements, we understand how important it is to preserve your independence, which is why we’ll work with you to provide a tailored care plan that is built by you for as long as you need it.

Respite care for your short-term needs

Whether your usual care-giver is taking a break, or you’re returning home from a stint in hospital and need some extra help in re-building your independence, our respite care packages are designed to ensure that you have the care you need, when you need it.

Our expert team will provide a seamless transition between carers, ensuring that your usual routine is left untouched. We understand that circumstances can change and that emergencies can arise at any moment, which is why the team are available to provide fast and reliable care whenever you need, for as long as you need.

Fully-trained carers in Lowestoft

Each of our carers complete award-winning training courses covering a wide range of modules including manual handling, safeguarding, medication support and dementia care. With regular refreshers, the knowledge and practices of our carers is always up-to-date.

Here at Helping Hands, we are the only home care provider endorsed as a Centre of Excellence by Skills for Care, as well as being fully licensed by the Care Quality Commission (CQC). In addition, our stringent recruitment process ensures that all of our carers have full background checks including Disclosure Barring Service (DBS), so you and your family can rest assured that you’re in safe hands.

Find out more about care in Lowestoft

If you’d like more information on how we can support you, please feel free to contact the team, where you can reach us seven days a week.

Alternatively, if you’d like to discuss your options in more detail, we’re also able to meet you at a time and place which suits you. Whether you’d like to call in to our branch, meet for a coffee at your local café or remain in the comfort of your own front room, our team will be happy to see you at the most convenient location for you.

Call us on 01603294159 Talk to us on live chat Request a call back

Our credentials

Our Lowestoft branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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