What does our emergency care support include?
Our emergency care support in Newcastle is designed to respond quickly when care is needed at short notice. We can arrange care following a sudden illness, hospital discharge, carer breakdown, or unexpected change in circumstances.
Support may include personal care, mobility assistance, medication support, meal preparation, and help with daily routines. We also offer live-in care for round-the-clock support, visiting care for flexible assistance, and respite care to give family carers time to rest while ensuring continuity of care.
As a Care Quality Commission (CQC)-regulated care provider, we ensure all emergency care is delivered safely, professionally, and to the highest standards.
Contact us for support
If you need more information on our emergency care, please get in touch with our friendly customer care team today. They are available seven days a week via phone and online.
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Address
Opening times
| Monday | 8:00 AM - 7:00 PM |
| Tuesday | 8:00 AM - 7:00 PM |
| Wednesday | 8:00 AM - 7:00 PM |
| Thursday | 8:00 AM - 7:00 PM |
| Friday | 8:00 AM - 7:00 PM |
| Saturday | 9:00 AM - 5:30 PM |
| Sunday | 9:00 AM - 5:30 PM |
| Monday | 8:30 AM - 5:30 PM |
| Tuesday | 8:30 AM - 5:30 PM |
| Wednesday | 8:30 AM - 5:30 PM |
| Thursday | 8:30 AM - 5:30 PM |
| Friday | 8:30 AM - 5:30 PM |
| Saturday | Closed |
| Sunday | Closed |

Qualified carers providing emergency care in Newcastle
Our emergency home care in Newcastle is delivered by fully trained, experienced carers who are prepared to step in quickly and provide reassurance during stressful situations. Every carer is carefully selected and receives ongoing training to meet complex and changing needs.
Because we are CQC regulated, you can trust that our carers follow strict care and safety guidelines. Above all, they provide calm, compassionate support, helping you feel secure and supported from the very first visit.

What is emergency care for?
Emergency care is designed for situations where care is needed urgently and cannot wait. This may include sudden illness or injury, an unexpected hospital discharge, or when a regular carer becomes unavailable.
Emergency care allows you to remain at home while receiving immediate, professional support. It offers peace of mind during uncertain times, ensuring that care needs are met without unnecessary stress or disruption.

When to consider emergency care
You may want to consider emergency care if circumstances change suddenly and you need immediate support. This could be following a medical emergency, during recovery at home, or when family members are temporarily unable to provide care.
Whether you need short-term respite care, temporary visiting care, or full-time live-in care, we can adapt quickly to provide the right level of support for your situation.

How much does emergency care cost?
The cost of emergency care in Newcastle depends on the type of care you need, how urgently support is required, and the level of care involved. Live-in care, visiting care, and respite care are priced differently, depending on duration and complexity.
We believe in clear, transparent pricing. Following an initial assessment, we’ll explain the costs clearly and help you understand any available funding or financial support options, so you can make informed decisions with confidence.
If you need more information on our emergency care, please get in touch with our friendly customer care team today. They are available seven days a week via phone and online. If you prefer to speak to a member of the team in person, pop into our local branch for a chat. We look forward to having you on board.
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