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Home care in North Wales

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open at 8:00 AM on Thursday

New customer

Lines open at 8:30 AM on Thursday

Existing customer
029 2002 6340

Lines open at 8:00 AM on Thursday

New customer

Lines open at 8:30 AM on Thursday

Existing customer
029 2002 6340

Visiting care and home care in Wales

We know how much your home means to you, and North Wales is famous for its beautiful scenery and tight-knit community. Naturally, we know how much you'd want to continue living at home in North Wales, so Helping Hands are here for you to make that dream a reality.

We're monitored and regulated by the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW), which means all services are inspected to ensure they're well-led, responsive and caring. So, you can rest assured knowing you’ll receive the very best care you truly deserve.

At Helping Hands, we believe there’s no better place to receive the care you need than home. We deliver care from as little as 30 minutes a week to up to multiple times a day with our visiting care. Or if you need full-time, around-the-clock support, our live-in care is there for you at any time of the day or night. We're proud to tailor our care packages around your unique needs, so you can continue living in the home and community you love.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care at home

From short term support to longer term visits and live-in care, our North Wales team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the North Wales care team
Adam Wilkins
Adam Wilkins

Divisional Director

Hi, I'm Adam and as Regional Care Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order...

Claire Garside
Claire Garside

Area Care Manager

Hello, I'm Claire, Area Manager in the South West. I am mainly responsible for ensuring that each of our carers has the support and training...

Our Reviews
CIW Logo
Fully regulated by the CIW

Our North Wales branch is fully regulated and accredited by the CIW

Find out more
A smiling carer in a purple uniform is holding hands with an older person outdoors, next to a pink potted plant, with greenery in the background.
High-quality home care in North Wales

With our expert care, we provide support to people who need it most in North Wales. We can help out around the house day-to-day with general housekeeping, nutritious meal preparation, running errands that may be too challenging for you nowadays, and much more. In addition to this, we're always hearing about how our carers and customers are forming strong bonds, so we know we can offer valued companionship that makes your life and home brighter. Whatever your needs, we will support you to help make your life a little easier in North Wales.

An older woman with glasses smiles while sitting at a kitchen counter with carrots, tomatoes, and a yellow pepper. Another person in the foreground is slicing a cucumber. Sunlight filters through large windows.
24/7 live-in care support

Our personalised live-in care is here for you if you need 24/7, around-the-clock support. Whatever time of the day or night, your carer will be right there at home. Whether you need support with continence care, taking your medication at the right time, or helping you navigate the home if you're living with dementia. It's cost-effective to remain at home, and you'll never have to worry about relocating to a care home with a Helping Hands carer by your side.

A woman wearing glasses and a light purple uniform smiles whilst washing dishes in a bright kitchen.
Why Helping Hands is better than a care agency in North Wales

Since 1989, we have been providing care as a private home care provider, with over 155 branches across England and Wales. We recruit our carers directly and don't go through any agencies. This means we're responsible for their training and career progression with us, and we're proud to have so many talented carers work with us. We also believe in continuity of care, which means you will see the same familiar faces, unlike a care agency. Furthermore, you won’t be faced with unexpected costs or referral fees; we will be upfront with you from the word go.

Two women smiling and pointing at green ivy on a garden wall, one wearing glasses and a yellow jacket, the other with long curly hair in a white shirt, enjoying time together outdoors.
Qualified carers providing a variety of care services in North Wales

All our carers are fully trained before they set foot on your doorstep, with full DBS checks and adequate qualifications and experience. So, you can be confident knowing they will be equipped with the right skills to provide you with high-quality care, whatever you're going through. They also continue to develop their skills by completing refresher courses, and we're always ready to support them if they want to progress through the company.

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Branch information
Address

Helping Hands Cardiff, 5A Beulah Road, Cardiff, CF14 6LT

Show in maps North Wales Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed