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Rated excellent on TrustPilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 28 reviews


Our team in Swansea are dedicated to providing the local community with an unparalleled, industry-leading care service within the comfort of their own homes. We handpick our carers for their compassionate and empathetic nature and develop these attributes in line with our principles, and the guidelines & regulations we must adhere to via the Care Quality Commission (CQC).

Our team offer tailored, person-centred care across Gorseinon, Llanelli, Llansamlet, Neath, Pontarddulais, Port Talbot, Swansea, The Mumbles and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01792626146 *If you are an existing customer, please use the branch phone number

Branch address

109 Woodfield Street, Morriston, Swansea, SA6 8AT (see on maps)

Visiting and live-in care to suit you in Swansea

With the UK’s first-ever Area of Outstanding Natural Beauty awarded to Gower in 1957 and some of the best coastlines that Wales has to offer, Swansea is an absolute gem that is a must-visit for all seaside lovers. Birthplace to the famous poet Dylan Thomas, this Welsh town is also home to a team of friendly and experienced care workers from Helping Hands.

From as little as 30 minutes per week, your loved one can receive an exceptional standard of care as part of a package that is tailored to them. The frequency of your visits is entirely in your control, and we also offer live-in care for those who require support around the clock. Whatever care plan you begin with, your package is flexible so that the care you receive can change as your needs do.

Meet the team

Sophie Parker

Meet Sophie Parker, our Live-in Area Care Manager, Swansea

My main roles and responsibilities as Area Care Manager are to oversee and improve the running of the branches within the South West. I am responsible for ensuring that our clients and carers are kept safe and that the service we are providing is of high quality. I have always had a passion for caring for others. The term 'Caring' for me has never been about rushing in and helping someone to get washed and dressed. For me it's about making a positive impact on someone else's life; helping them achieve what they want, and enabling them to remain independent at home in the place that means the most to them. The care we provide at Helping Hands is of such high quality, and I truly believe that if my parents required care, Helping Hands would be the first I would contact. The carers always go over and above to ensure the clients are happy, and as a branch manager that's certainly one thing I can say I am proud of. It's clear that all of us at Helping Hands Taunton, live, sleep and breath the culture and we love what we do.
Adam Wilkins

Adam Wilkins

Regional Care Director, South West

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Deanna Lane

Deanna Lane

Regional Clinical Lead, South West

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

One-to-one visiting care across Swansea

Visiting home care incorporates a whole host of different conditions and care needs, all of which come together into a package of care that’s bespoke to you. From as little as 30-minute calls per week up to several visits throughout the day, this type of care enables you to pick and choose how you want to receive care and when. And if your care needs change, we can adapt your care plan to reflect this.

Offering anything from personal care, support to use mobility aids, help to get dressed in the morning or making your dinner, our team of care workers can pop in little or often to make sure you have everything you need that keeps you happy and safe in your own home.

Nothing beats having a cup of tea and a natter, and if you struggle to get out and about or haven’t always got someone around to put the kettle on, that’s exactly what our care workers will do. After all, care just isn’t about the practicalities; it’s about ensuring you have a healthy body and mind.

Round-the-clock support with live-in care

As the phrase suggests, live-in care means that a care worker will come and live with you in your home to provide care as and when you require. Although the initial concept of welcoming someone new into your home can be quite daunting, we’ll work with you to find a care worker that is completely compatible with you. So, if you enjoy marvelling at the glorious plants and flowers at the Botanical Gardens or are an avid Swans fan, we’ll do our best to find a live-in care worker that shares similar interests with you.

Regardless of whether you’re living as an elderly couple, as a young person that craves independence, or alone – live-in care can really make a huge difference to your life, as it enables you to make your own choices and decisions about your care.

Our live-in care workers are also supported by a team of clinical nurses, who have a wealth of experience in the health and care sector. Collaboratively, they can assist with tracheostomies, PEG and nasogastric tube feeding, stoma and catheter care and the after-effects of a stroke. So, if you have a more complex health condition that you need constant assistance with but don’t want to move into sheltered accommodation, we’ll be able to put a comprehensive package of care in place that allows you to stay in your beloved home.

Care Agency In Swansea

At Helping Hands, we’re a private care provider rather than a care agency, which means that you won’t get any annoying hidden costs or unwanted extras from us. We’re completely upfront about our care fees, and because you’ll have control over your care plan, you’ll know exactly what to expect from us in terms of weekly hours, level of care and type of support. We’ll also be able to personalise your package of care so that it’s perfectly suited to your condition and circumstances, and can adapt it accordingly as your situation changes.

Domiciliary care that gives you control over your care

Being assisted by a care worker should be enabling you to live the life you want to lead, rather than taking over and doing everything for you. And that’s exactly what domiciliary care is – putting you at the forefront of your care so that you can make informed decisions about the type of care you receive.

Whether you need a little support with getting dressed in the morning and preparing your breakfast, or if you just need a hand getting to and from the shops or taking a stroll on your favourite part of the beach, the Swansea team cover both practical and emotional wellbeing to keep you feeling the best that you can.

Empathetic dementia care from our experienced team

For both the individual and their family, a dementia diagnosis can be quite an unsettling time and can take lots of adjustment. A Helping Hands care worker that specialises in dementia care could make a huge difference to you or your loved one and provide reassurance when you need it most.

Whether you’re living with frontotemporal dementia, Pick’s disease or Alzheimer’s, the Swansea team will get to know you, your care needs and personal preferences to ensure that things are done just the way you like it.

Elderly care to retain your independence

Just because you’ve reached your more senior years, it doesn’t mean that you can’t decide what’s best for you or chose to live in your own home. Our friendly care workers from Swansea will enable you to do what you want, when you want, and so much more.

Our elderly care team are able to provide visiting or live-in care to suit your needs that doesn’t end at personal care. If you enjoy choosing your meals every day and love recreating your favourite childhood dishes, your care worker can help you to do just that. Or if you enjoy sitting out in your garden but struggle to reach your hanging baskets, your care worker can water them for you so that you can still grow colourful flowers that you can be proud of.

Respite care for short-term breaks

There’s nothing like the feeling of the sun on your face or the feeling of excitement before you go on holiday. And with respite care from our Swansea team, you can enjoy those feelings again safe in the knowledge that all of your care needs will be looked after. So, whether you fancy a visit to the spectacular Snowdonia National Park or a trip on one of the many scenic steam railway routes across Wales, we’ll be there with you the enjoy the sights whilst making sure you are fully looked after.

Respite care is also a great option if you need a quick care solution after a hospital discharge or if your regular caregiver has to take a break. Often on the same day as your enquiry, we can swiftly put a package of care in place that fits around you and is in keeping with any existing routines that you have.

Professional and friendly live-in care workers in Swansea

For over 30 years, we have been selecting nothing but kind, conscientious and empathetic care workers to deliver care across England and Wales. Chosen by our in-house Recruitment Teams, our care workers are also subjected to stringent background checks – such as Disclosure Barring Service (DBS) screenings – taking any hassle and stress out of extra paperwork for you and ensuring we only have the very best care workers.

Trained either at our bespoke centre in Warwickshire or within the Swansea branch itself, all of our care workers undergo award-winning training as certified by Skills for Care, which covers first aid, dementia, moving & handling and safeguarding, amongst others.

To ensure our service is safe, responsive and effective, we are regularly inspected by the Care Inspectorate Wales (CIW), who make sure that are standards are continually high. We are also recognised by Dementia Action Alliance (DAA) and the Spinal Injury Association (SIA), who work with organisations to ensure they are carrying out the latest practices for their respective conditions.

Find out more about live-in care in Swansea

If you want to discuss your care options in more detail, you can call our friendly team. We are open seven days a week.

You can also pop into our branch on Woodfield Street and the team will be happy to talk through what we can help you with. If you struggle to get out and about, we can come to you!

Call us on 01792626146 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Swansea to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 28 reviews


taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

4.5 out of 5

from 8 reviews

Our credentials

Our Swansea branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

109 Woodfield Street, Morriston, Swansea, SA6 8AT Show on Map

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