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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service

Swindon

Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 55 reviews

Swindon

Our Swindon branch is dedicated to setting the standard for home care in the south-west of England. Every member of our team is highly-trained and fully-qualified to assist people of all manner of conditions, from weekly check-ins to full-time supervision. With ongoing training and close monitoring and regulation via the Care Quality Commission, you can be assured of an unsurpassable quality of care as well as an unrivalled level of comfort.

 

Creating tailored care plans with the know-how of the experienced team, the Swindon branch covers care in Cricklade, Malmesbury, Marlborough, Swindon and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01793399268 *If you are an existing customer, please use the branch phone number

Branch address

126 Commercial Road, Swindon, Wiltshire, SN1 5PL (see on maps)

Visiting and live-in care across Swindon

Putting Swindon firmly on the map is its rich railway history, where the Great Western Railway was first created. Full of unique buildings and homes built purposely for the original railway workers, Swindon has plenty of beautiful places to visit and marvel at, not to mention its diverse entertainment, leisure and shopping scene. Above all, it’s home to a team of dedicated, professional carers from the industry-renowned Helping Hands.

Our friendly carers can provide person-centred support to you in your home – whether you’re living with dementia or you need an extra helping hand with the housework. Call us today for more information and to begin planning your care from as little as a 30-minute visit per week up to around-the-clock live-in care.

 

Meet the team

Jayne Knight

Meet Jayne Knight, our Branch Care Manager, Swindon

"I have been in care since 2002 and have worked in both domiciliary and residential care. I got in to care by accident, and have never looked back. I love what I do and the challenges that come with providing great care. My job as branch manager is to ensure that our care standards are excellent at all times, person-centred and that my staff are content.

"There’s not a part of this job that doesn’t excite me! Being a manager is so rewarding; it allows me to make positive changes, learn new skills and gain knowledge that can be shared with my brilliant team. Having the support of other managers in the team is also fantastic; we all help each other to learn, develop and grow, and ultimately provide the best service that we can."

Adam Wilkins

Adam Wilkins

Regional Care Director, South West

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Paul Gibbs

Paul Gibbs

Area Care Manager, South West

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Regular home care visits in Swindon

With 30 years’ experience under our belt, we are committed to ensuring that anyone in need of support is able to stay in their own home without affecting their wellbeing or independence.

We understand how important it is to be in control of your care and decide when and how you receive support, which is why the team will work with you to find the best solution and level of care that you need. Whether you’re living with a dementia diagnosis and need regular calls throughout the day or if you require a little companionship once a week, the Swindon team will be there to support you as and when you need it.

It’s not just the practicalities that we’ll take care of; having the same familiar face to pop in and see you everyday can make a real difference to your emotional wellbeing. With visiting care from a Helping Hands carer, you’ll not only gain extra support for day-to-day activities – you’ll gain a friend too.

Live-in care that caters for all of your needs

Live-in care offers a much more in-depth and intensive level of support and is more suitable for those living with long-term health conditions, complex care or couples who need extra assistance.

There isn’t a one-size-fits-all for care needs or conditions, and we’ll make sure that we work with you to put a care package in place that fits completely around you, whilst maintaining your dignity and preferences. So, if you’re recovering from a stroke and need support to get in and out of bed or require someone to accompany you to medical appointments throughout the week, we’ll be right there with you.

With support from our team of experienced clinical nurses, we’re also able to cater for complex care needs such as tracheostomies, stomas, catheters and PEG feeding, enabling even more people to stay in the place they know and love: their home.

Quality domiciliary care at home

Many are now choosing domiciliary care for themselves or their loved ones because it gives you back the control and choice over your care. If you need an extra pair of hands to help around the house and with preparing meals, but not necessarily with your personal care – then domiciliary care could be the perfect option for you.

The Swindon team will get to know you and find the most appropriate schedule for you. Even if your care needs change, her team will adapt to this and be flexible to what you need and when you need it.

Dementia care from our specialists

As one of the industry’s leading dementia home care providers, we understand how unsettling and worrying it can be following a dementia diagnosis. The team will be with you every step of the way to talk through any uncertainties and questions you may have about your symptoms and care options.

They’ll even help you to work through your diagnosis with tools such as a Life Story Book, which can act as a wonderful reflection of your life and help you remember your fondest memories, likes and dislikes without becoming distressed. And with our Dementia Care Experts on hand, we can help with more complex needs or queries you or your family may have about dementia.

Elderly care to support your independence

With elderly care from Helping Hands, you are choosing a service that puts you at the very centre and allows for your wants and needs to be catered for, no matter what they are. And whether you’re living alone or with your partner, we’ll keep in mind your wishes and how much you want to be involved in your own care. So, if you need support to get washed and dressed but like to brush your hair and wash your face by yourself, we’ll step back and let you lead the way.

The Swindon team can also help with gardening, cleaning, laundry, shopping and even taking you out to Swindon town centre for a spot of lunch or shopping. Equally, if you prefer to sit in your garden or listen to the radio whilst reading the newspaper, we’ll make sure your plants are watered and that we collect the daily newspaper for you.

Respite care for when you need to take a break

Care needs can often arise at a moment’s notice, which can mean that you’re not prepared for any changes that you might have to make to your routine. But with respite care from the Swindon branch, you won’t have to make any changes or worry that you won’t have any support. In as little as 24 hours, we can arrange for a carer to stay with you and step in when you need us the most.

Respite care can also be suitable if you decide to take a trip alone, with your carer or family, but don’t want to think about who is going to look after you and how you’re going to manage. One of our expert carers will accompany you on your holiday and take care of all of your requirements, so that you can all enjoy a much-needed break.

Friendly, dedicated carers from the Swindon branch

We’re extremely proud of all of our carers and the length they go to support others with their everyday lives or in times of need. Their willingness to go the extra mile is what sets them apart from others, and it’s this quality that we look for when recruiting for our care teams.

Each of our carers receive full background checks, including Disclosure Barring Service (DBS) screenings, and go through a comprehensive, award-winning training programme that covers manual handling, first aid, dementia, medication and safeguarding.

To ensure that we’re providing a safe, responsive and effective service, we are constantly monitored by the Care Quality Commission (CQC), who ensure that our practices are up-to-date across all of our branches and services. We are also one of the founding members of the United Kingdom Home Care Association (UKHCA), who represent various care organisations that are committed to providing the highest standards of care across the UK.

Find out more about care in Swindon

For more information on how we can help you at home, you can call our friendly advisors, who are available seven days a week.

Alternatively, you can pop into the Swindon branch on Commercial Road and meet with the team. They are there Monday to Friday from 8:30am until 5:30m and can go through all of the different options with you. If you struggle to get out and about, they can even come to you and discuss your care requirements in your front room.

Call us on 01793399268 Talk to us on live chat Request a call back

Reviews

We are actively collecting and monitoring our reviews and feedback for Swindon to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 55 reviews

Outstanding89%
Excellent11%
Good0%
Satisfactory0%
Poor0%

taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

5 out of 5

from 11 reviews

Our credentials

Our Swindon branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

126 Commercial Road, Swindon, Wiltshire, SN1 5PL Show on Map

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