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Locally managed service


Little and often, companionship to nursing. With branches nationwide


Our Helping Hands branch located near Welwyn is home to a team of dedicated home care professionals. Handpicked for their natural altruism, each carer has their skills enhanced with industry-leading training and ongoing development, monitored and regulated by the Care Quality Commission (CQC). Get in touch today to be matched with a companion who prepared to give you all the support you need to maintain an independent lifestyle in the comfort of your own home.

Our Welwyn team cover local areas including Hertford, Hatfield Hyde, Peartree, Stanborough and Woodhall.

This branch covers where you need care:

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To learn more about how we can help call

01992726363 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting and live-in care in Welwyn

Welwyn Garden City was the home of many famous faces including Alesha Dixon, Colin Berry and Jon Plowman, as well as the birthplace of Shredded Wheat. In addition to its famed inhabitants, it receives the nation’s most popular home care service from Helping Hands. 

Our Welwyn team are on hand to support you or your loved one as little or often as you need. From 30 minute weekly visits from a companion to around the clock live-in care, your package is tailored entirely to you and changes as your requirements do, so that you have complete control of the level of care you receive. Contact us today to arrange the support you need, from a carer matched to you, to preserve your independence and wellbeing while living at home.

Meet the team

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareDomiciliary CareElderly CareRespite Care

Other services we provide at this branch

Visiting care in Welwyn

Since 1989, we’ve been helping vulnerable people in local communities with the additional support they need to maintain their independence. Our visiting care team in Welwyn take a person-centred approach to ensure the care they receive caters to all their requirements, by matching each customer with a carer most suited to their personality and interest; connecting you with a companion who prioritises your wellbeing to whatever extent you wish.

With flexible packages, our visiting carers are on hand to provide assistance with any area of your routine that needs additional support. From keeping on top of your medication and making your meals to personal care and nursing visits, your Helping Hands carer can be available as often as you need, as part of a flexible package that can change as your needs do.

Live-in care in Welwyn

With a live-in carer, you can feel assured that there is somebody on hand to support you and your wellbeing around the clock. Day or night, your carer will be available to provide the assistance you need, with strong knowledge and expertise of your condition.

Regardless of whether you need a hand with your daily tasks from a companion, or specialist support from a qualified nurse, your live-in carer is fully trained to maintain a supportive and compassionate relationship with you, in a manner that is discreet and unintrusive. With live-in care, you can maintain your routine and feel confident in living at home with a high degree of independence.

Domiciliary care for support at home

With domiciliary care, your routine is supported by a companion who understands your condition and caters to your priorities, without the need to leave your home. You can remain in the environment you feel most comfortable, with the care of somebody who’s been handpicked for their suitability to your needs.

Whether you require some help getting around and taking care of your household chores, or clinical support for a complex condition, your domiciliary carer is on hand to provide support as little or often as you need, with a care plan that you have complete control over.

Why is Helping Hands better than a care agency in Welwyn?

With Helping Hands, you can feel confident in the service you receive with the knowledge that every carer is directly employed by a locally managed branch. Every member of staff undergoes rigorous training, with every branch being registered, monitored and regulated by the care Quality Commission (CQC).

With ongoing training and development, we ensure our carers feel valued in their role and motivated to provide the very highest standard of care for their customers as part of an industry-leading home care company.

Experienced dementia care

Since 1989, a huge portion of the care we’ve delivered has consisted of providing support to those living with dementia. Throughout that time, we’ve grown to understand the condition on an individual basis, with our dementia care team on hand to provide advice and guidance at each stage for our customers. 

With Helping Hands, we can guarantee specialist assistance as soon as you need it. We provide immediate assistance and make it our prerogative to handle your care with the utmost empathy and regard for your well-being; doing everything we can to reduce anxiety and keep you as close as possible to your loved ones.

Elderly care that maintains your independence

As the need for assistance increases with age, many of us will rely on our family and friends for help with regular tasks, such as household chores, making meals and going shopping. With a Helping Hands carer, you can depend less on your loved ones and receive assistance from a companion who is highly trained and provides empathy and compassion above all else. 

For medical assistance and personal care, we have elderly carers who are specialists in various conditions and prepared to undertake the responsibility of keeping you healthy as your condition deteriorates. With a flexible elderly care plan tailored to your needs, the level of care you receive is completely in your hands.

Short-term relief with respite care

Receiving care is usually an ongoing process, however, sometimes it’s only needed on a temporary basis, while sometimes permanent carers are unavailable and a replacement is urgently needed. Our respite care team are on hand to provide emergency support as soon as you need it.

Whether you are recovering from an injury and need help getting around, or living with a condition that requires assistance, but your carer is unavailable, with respite care, your needs are catered to as soon as possible, for a time period specified by you.

Fully-trained carers in Welwyn

Just 2% of applicants are accepted for a role with Helping Hands, as we handpick people we feel truly share our ethos and present an exceptional level of empathy and compassion. Each successful applicant then undertakes rigorous background checks including Disclosure & Barring Service (DBS) screening. 

Once a carer gets started with our team, they will undergo ongoing professional development with regular refresher courses, while the branch receives monitoring and regulation from the Care Quality Commission (CQC). Rest assured, with a Helping Hands carer, you or your loved one will receive the very highest standard of care from individuals who are motivated to keep improving day by day.

Find out more about care in Welwyn

Making the choice to begin receiving care is rarely easy, and it’s perfectly normal to want to ask a lot of questions. Our customer care advisors are available 7 days per week to take your call and help you find the support you need.

For further information in person from a member of our team, feel free to get in touch to arrange a meeting.

Call us on 01992726363 Talk to us on live chat Request a call back

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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