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Home Care Basildon

Little and often, companionship to nursing. With branches nationwide.

4.8 out of 5 stars from 13 reviews

Home Care Basildon

Our Helping Hands team are committed to providing the very best standard of home care within the comfort of your own home in Basildon. With a dedication to compassion and ongoing development, all of our carers receive regular specialist training in line with the Care Quality Commission’s guidelines, in order to offer an extensive provision of support for all levels of care.

Providing individually tailored, high-quality home care in Basildon, Benfleet, Billericay, Wickford and the surrounding areas, the local Helping Hands team are here to provide bespoke packages built by and around you. Experts in person-centred care, our team will work with you to find out your preferences so that we can provide the right support to fit into your existing routines.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01268921440 *If you are an existing customer, please use the branch phone number

Branch address

Unit 11 Willow Centre, Wickford, Basildon, Essex, SS12 0RA (see on maps)

Home care and visiting care in Basildon

Basildon, one of the eight ‘New Towns’ built to accommodate the population overspill of London after the Second World War, is home to one of the UK’s leading care providers – Helping Hands.

Whether you’re recovering from a life-changing injury, living with a complex condition or simply need an extra hand in getting out and about in your elderly years, our Basildon team are here to help. We provide care for people of all ages with all manner of conditions and offer flexible care packages that cater to your needs and can change as your requirements do.

Meet the team

Elaine Scott

Meet Elaine Scott, our Branch Care Manager, Home Care Basildon

I am responsible for the service provided by the carers and office staff. I ensure that we meet the company standards, policies, as well as the requirements of the Care Quality Commission. Care is in my blood, my Great Grandmother and Grandmother were nurses and my Mum was the Registered Manager of a Residential Care Home. I decided to work in care after having children. We aspire to provide high quality care that meets the needs and choices of the customers. The carers provide feedback on any changes in a customer's condition so that we can ensure that we continue to provide the best care possible. It makes me very proud to be part of such a great team. I am a mum of three, and in my spare time I enjoy spending time with my family and going on lots of outings with them.
Christien Ingrosso

Christien Ingrosso

Area Care Manager, South East

Read More
Matt Bristow

Matt Bristow

Regional Care Director, South East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

What’s included with home care agency Basildon?

With visits from just 30 minutes, Helping Hands home carers will be able to support you with whatever you’re struggling to do on your own. Perhaps you need a higher level of home care after a hospital discharge or you’re developing frailties? Your local Basildon branch can send someone to you for as little or as much time as you need, including full-time live-in care.

Our flexible style of care at home will be tailored to your exact needs, and a support plan will be produced in conjunction with you or your decision makers, meaning that you can be confident in the care you receive and the carers who deliver it.

We can even help you take care of your pets, so if you’re not confident to take your dog for a walk on your own, why not call the branch team and talk through your options?

Live in care Basildon

Here at Helping Hands, we have been at the forefront of compassionate and empathetic home care for 30 years, ensuring that our customers are able to remain safe and secure in the comfort of their own home.

Whether you’re looking for 30 minutes a week to accompany you for a walk around the Wat Tyler Country Park, or more regular daily calls that require more complex or overnight support, our Basildon team are here to provide the support you need, when you need it.

With each of our carers completing a comprehensive training programme, our Basildon team have the knowledge and experience to assist you with anything ranging from housekeeping, meal preparation and personal care to more detailed care for neurological conditions, acquired injuries and mental health support.

We understand that, regardless of the condition, each individual customer has their own individual requirements. Our Basildon team will work with you and your family to ensure that you have full control over your home care, with minimal interruption to your everyday life.

Private care Basildon - to support you

We understand that accepting the need for more support for you or your loved one can be an unsettling time, but with private care from the team, we can help to alleviate any worries that you may have.

Whether you live on your own, as a couple or with your beloved pet, live-in care provides you with round-the-clock support to ensure that you can remain confident and independent in the comfort of your own home. Regardless of your requirements, our Basildon team will work around you to ensure that you receive personable and unintrusive care that is completely tailored to you.

Here at Helping Hands, independence and stability are at the forefront of our care and we work with you to find the right carer that is suited to your personality, hobbies and interests. So, if you like to take day trips into the capital or enjoy watching the wakeboarding at the Aqua Park, we’ll find the right person for you so that you don’t just receive a carer; you’ll gain a friend.

Live-in care enables you to remain comfortable in your own surroundings while still living each day on your terms. With no visiting restrictions and no set meal times, our live-in team will provide personalised and unintrusive care so that you can continue with the life that you love.

Read more on what is live in care here.

Fully-trained home carers in Basildon

We’re proud to be one of the leading care providers in the UK, and with 30 years’ experience we understand exactly what is needed to provide the perfect level of care. The qualities it takes to become a home carer are not always traits that can be taught, which is why we only select the very best individuals to become part of our family.

Each of our carers are fully trained in areas including manual handling, health & safety, safeguarding and medication support, and each harbour the faultless qualities of compassion, empathy and understanding.

As well as receiving full background checks, such as Disclosure Barring Service (DBS) screening, our carers also receive regular training courses to ensure their skills and practice are always of the highest standard.

Helping Hands are the only care provider to be endorsed as a Centre of Excellence by Skills for Care, as well as being fully licensed by the Care Quality Commission (CQC).

Find out more about home care in Basildon

If you’d like to find out more about the care options that the team can provide for you, please get in touch with us, we’re available to take your call seven days a week. If you’d rather meet face-to-face, you’re welcome to visit us at our branch in Willow Centre or meet you for a coffee either at a local café or your front room.

Call us on 01268921440 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Home Care Basildon to ensure our customers receive the best possible live in and home care service.

4.8 out of 5 stars, from 13 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 3 reviews

Our credentials

Our Home Care Basildon branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Unit 11 Willow Centre, Wickford, Basildon, Essex, SS12 0RA Show on Map

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