Skip to main content

Our offices are currently closed, please request a callback and we will get back to you. Opening hours: Mon – Fri: 8am – 7pm, Sat – Sun: 9am – 5:30pm.

CQC & CIW Regulated
Receive care in 24 hours
4.5 Star Rating
Rated Excellent on
Trustpilot
Industry leading carer training

Home care in Darlington

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open at 8:00 AM today

New customer
Request a callback

Lines open at 8:30 AM today

Existing customer
0132 573 4874

Lines open at 8:00 AM today

New customer
Request a callback

Lines open at 8:30 AM today

Existing customer
0132 573 4874

Visiting care and home care in Darlington

Whether you need additional support to get to college or work, have Parkinson’s or dementia and need round-the-clock care or just need a little extra help with the housework now that you’re in your senior years – our friendly and dedicated Darlington carers will provide the right support and reassurance for you. Choose from either our visiting care service - where you can have short, hourly visits to suit your schedule - or our live-in care service with your very own dedicated carer that will live with you in your home. Regulated by the Care Quality Commission (CQC), all of our branches are closely monitored by the industry’s governing body, ensuring that we provide a safe, effective and responsive service, and that we ultimately do what we say we’re going to do. This also covers the way our service is led and the training we provide to our new and existing carers.

The support that our Darlington team offer is both for your physical and emotional needs. So, if you love the rich locomotive heritage that your home town has to offer and enjoy discussing your train hobby or you simply enjoy going for a stroll in the local South Park, we can make this happen.

Quality care at home

From short term support to longer term visits and live-in care, our Darlington team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

live in care
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

visiting care
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Darlington care team
Annemarie Vendy
Annemarie Vendy

Branch Care Manager

I enjoy trying new experiences and like to stay active – such as going on hikes. I like to spend time with my family and...

Michelle Dutton
Michelle Dutton

Area Care Manager

I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share...

Matt Bristow
Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

Our Reviews
CQC Logo
Fully regulated by the CQC

Our Darlington branch is fully regulated and accredited by the CQC

Find out more
What’s included with home care in Darlington?

The service you receive from our team providing home care in Darlington will be uniquely personalised to you. No two people are the same, and we believe that no two care plans should be the same either. You can opt for live-in care, for more round-the-clock support, or visiting home care on a schedule that suits your needs, from as little as a half-hour per week. We also provide:

We take care when matching you or your loved one with a professional we know you will get on with. We know that homecare is about so much more than just practical support; while our carers are there to help with medications, shopping, meal prep, washing and grooming, housework, errands, mobility and day to day activities, they’re also skilled at offering emotional support and reassurance when needed, and will take the time to share a friendly cup of tea and a chat at the kitchen table when necessary!

Live-in care Darlington for 24-hour support

For more complex or long-term health needs, live-in care in Darlington can enable you to stay in your beloved home, surrounded by loved ones, treasured possessions and even pets. Living with you in your home, you will have your own dedicated live-in carer who will be on hand to provide one-to-one support for you whenever you should need it.

The great benefit about live-in care is the ability to stay in your own home, rather than move into residential care.

The difference between Helping Hands and a care agency in Darlington

We are extremely proud of the hard work and dedication shown by all of our carers, and it’s this willingness to go the extra mile and genuine ability to be kind towards others which are the qualities that we look for above all else when recruiting for carers. Everything else can be taught, and that’s exactly what we do for our new recruits. Covering manual handling, personal care, dementia, medication, first aid and safeguarding, our carers receive in-house training at our branch, ensuring the Darlington home care team have the skills and knowledge to provide the high-quality care that Helping Hands are known for.

Private care in Darlington catered to your needs

Our aim at Helping Hands is to enable you rather than take over and do everything for you, which means we are led by you in how you would like your home care carried out. We’ll complete a detailed support plan at your initial assessment, so that all of your needs – both physical and mental – are considered and cared for. Retaining independence with agency care can be anything from additional support with collecting your groceries, a carer to accompany you to appointments or help around your home to keep it clean and tidy. And the great thing about our support plans is that they’re flexible and adaptable, so if your needs change or you’d like to take a trip to the Darlington Railway Centre one afternoon, we can accommodate.

A benefit of home care is that you are able to choose how and when you receive care, enabling you to plan your week and build a rapport with your regular pool of carers. You may want to start off with short, 30-minute visits so that you can get used to having someone new in your home to help you, slowly progressing to longer hourly visits when you feel more comfortable or perhaps if you realise you need more support than you initially thought, for example with personal care. We’ll be guided by you and take everything at your pace so that you’re always in control and feel comfortable and respected.

If you'd like to find out more about our Darlington home health care then get in touch today!

Local updates
companionship
How Home Care Enables Seniors to Stay Active in Darlington

Why It’s Important for The Elderly to Stay Active It’s important for the elderly to...

Read more
companionship
How Elderly Care Can Support you in Darlington

The Importance of Elderly Support in Darlington We all think about getting older — how...

Read more
Follow us on social media
Branch information
Address

Helping Hands Darlington, North East BIC, Business Central Darlington, 2 Union Square, Darlington, DL1 1GL

Show in maps Darlington Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed