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We would love to chat so please request a callback from our expert team.  Alternatively, our lines are open Mon-Fri 8am-7pm, Sat-Sun 9am-5.30pm.

Your nearest branch: Durham
Speak to our team today

Lines open at 8:30 AM today

Existing customer
0191 349 9930
Your nearest branch: Durham
Speak to our team today

Lines open at 8:30 AM today

Existing customer
0191 349 9930

Visiting care and home care in Bishop Auckland

Bishop Auckland earned is name due to historically being the town of residence for Bishops of Durham. The town grew in size rapidly during the 19th century as it experienced an industrial boom, especially in coal mining. Nowadays, it is home to a number of historic Grade I listed buildings, included Auckland Castle.

Our home care services are regulated and monitored by the Care Quality Commission and Care Inspectorate Wales. Therefore you can have complete confidence that your care from our team will always be of the very highest standard.

As well as Bishop Auckland, we can provide care in: Escomb, Binchester, Eldon, Shildon, High Etherley, Coundon, Leeholme, Hunwick, North Bitchburn, and more.

At Helping Hands, our history doesn’t stretch back quite as far, but we’ve still got over 30 years of home care experience – so our Bishop Auckland carers know the value of being able to remain at home and continue enjoying the home and community you know and love.

Whether you’ve lived in Bishop Auckland all your life or have only recently moved to the area, it’s only natural you’ll want your day-to-day life to incorporate all the wonderful sights and scenes that are local to you – and that’s what care at home enables you to do.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care supporting families in Bishop Auckland

Our carers provide a wide range of support across Bishop Auckland, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

  • National care provider with 155+ branches
  • CQC regulated services
  • Thousands of 5-star reviews from families
  • Carefully selected carers with compassion and empathy
  • Flexible support tailored to individual needs
  • Home care services available in Bishop Auckland
    Live-in care

    Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

    Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
    • Round the clock 24/7 care
    • Handpicked carers selected for their patience, kindness and empathy​
    • Peace of mind for families
    Learn about live-in care
    Hourly visiting care

    Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

    A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
    • Flexible care to suit your needs and routines
    • Support with managing conditions or medications
    • Companionship as well as care
    Learn about visiting care
    Supporting people living in Bishop Auckland

    While we do not have a physical branch in Bishop Auckland, care in the area is coordinated by our Durham branch, working with carers who support people across the local community.

    Caitlin Evans
    Caitlin Evans

    Branch Care Manager

    As the Branch Care Manager, it is my responsibility to oversee daily operations, ensure compliance meets the standards expected and that we deliver high-quality, bespoke...

    More about Caitlin Evans
    Sarah Bankhead
    Sarah Bankhead

    Area Care Manager

    I've worked in healthcare for 16 years, starting as a domiciliary carer in Durham and gaining expertise in clinical and end-of-life care. Joining Helping Hands...

    More about Sarah Bankhead
    Matt Bristow
    Matt Bristow

    Divisional Director

    As the Divisional Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring the...

    More about Matt Bristow
    What families say about our care
    CQC Logo
    Fully regulated care supporting Bishop Auckland

    Care services supporting families in Bishop Auckland are delivered by our Durham branch, which is fully regulated by the CQC.

    Find out more
    A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
    High quality home care in Bishop Auckland

    With home care, you’ll be able to continue living in the comfortable, familiar surroundings of your own home whilst receiving the specialist day-to-day support you need to maintain your preferred lifestyle and routines.

    Our wonderful carers can provide a wide range of care services to help you out around the home – whether you need continence support, mobility assistance, help with personal hygiene routines, someone to help with housekeeping, support with a complex medical condition, or just about anything else.

    We specialise in meaningful, person-centred home care for people with varying types and levels of needs. This might range from someone popping in during the week to check up on a loved one and make them a cuppa, to providing specialist care for a loved one with advanced dementia or cancer.

    Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
    24/7 live in care support

    Our Bishop Auckland team offer home care on both a visiting and live-in basis. Live-in care is ideal for anyone who is currently receiving visiting care but would now benefit from a more round-the-clock support solution. You’ll need to provide your live-in carer with their own room, so that they can stay with you and offer proactive support throughout the night as well as during the daytime.

    A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
    Why Helping Hands is better than a care agency in Bishop Auckland

    Helping Hands are a private care provider, rather than a care agency. We employ all of our carers directly, and always will, because we value the peace of mind this gives our customers. Many care agencies don’t employ their own carers, which means the customer ends up having to handle payments and deal with lots of fiddly paperwork.

    We believe that providing the best care possible includes looking after your carer and removing as many burdens from you as we can, and our customers truly appreciate this. We’ll also make sure that even if your scheduled carer is taken ill or needs a break, you’ll have a replacement carer visit at the times you like.

    A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
    Qualified carers providing a variety of care services in Bishop Auckland

    When you choose care from Helping Hands, you can be confident you’ll be receiving support from the very best carers in the UK. We’re extremely selective about who we recruit to our care team in Bishop Auckland – we only hire people who share our company-wide family values, and who are passionate about providing genuinely transformative care to people who need it.

    Every Helping Hands carer has undergone numerous background checks, as we want to ensure they’ll be a perfect fit for us and for you or your loved one. Then, when they start with us, all carers enrol on our comprehensive, industry-leading training and assessment programme, which includes modules on dementia care, mobility assistance, moving and handling, first aid, and so much more.

    Supporting communities across Bishop Auckland

    Our carers provide home care in Bishop Auckland and nearby areas including these locations.

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    Speak to our care team

    If you're exploring care options in oxford, our team can help you understand the support available and answer any questions you may have. Call our care team today.

    0191 379 1421
    Branch information
    Address

    Helping Hands Durham, Units 1 & 2 Sunderland Road, Durham, DH1 2LH

    Show in maps Bishop Auckland Branch
    Opening times
    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:30 PM
    Sunday 9:00 AM - 5:30 PM
    Monday 8:30 AM - 5:30 PM
    Tuesday 8:30 AM - 5:30 PM
    Wednesday 8:30 AM - 5:30 PM
    Thursday 8:30 AM - 5:30 PM
    Friday 8:30 AM - 5:30 PM
    Saturday Closed
    Sunday Closed