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We would love to chat so please request a callback from our expert team.  Alternatively, our lines are open Mon-Fri 8am-7pm, Sat-Sun 9am-5.30pm.

Your nearest branch: Durham
Speak to our team today

Lines open until 5:30 PM

Existing customer
0191 349 9930
Your nearest branch: Durham
Speak to our team today

Lines open until 5:30 PM

Existing customer
0191 349 9930

Visiting care and home care in Bishop Auckland

Bishop Auckland earned is name due to historically being the town of residence for Bishops of Durham. The town grew in size rapidly during the 19th century as it experienced an industrial boom, especially in coal mining. Nowadays, it is home to a number of historic Grade I listed buildings, included Auckland Castle.

Our home care services are regulated and monitored by the Care Quality Commission and Care Inspectorate Wales. Therefore you can have complete confidence that your care from our team will always be of the very highest standard.

As well as Bishop Auckland, we can provide care in: Escomb, Binchester, Eldon, Shildon, High Etherley, Coundon, Leeholme, Hunwick, North Bitchburn, and more.

At Helping Hands, our history doesn’t stretch back quite as far, but we’ve still got over 30 years of home care experience – so our Bishop Auckland carers know the value of being able to remain at home and continue enjoying the home and community you know and love.

Whether you’ve lived in Bishop Auckland all your life or have only recently moved to the area, it’s only natural you’ll want your day-to-day life to incorporate all the wonderful sights and scenes that are local to you – and that’s what care at home enables you to do.

GET THE INFORMATION YOU NEED
Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Quality care supporting families in Bishop Auckland

Our carers provide a wide range of support across Bishop Auckland, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

  • National care provider with 155+ branches
  • CQC regulated services
  • Thousands of 5-star reviews from families
  • Carefully selected carers with compassion and empathy
  • Flexible support tailored to individual needs
  • Home care services available in Bishop Auckland
    Live-in care

    Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

    Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
    • Round the clock 24/7 care
    • Handpicked carers selected for their patience, kindness and empathy​
    • Peace of mind for families
    Learn about live-in care
    Hourly visiting care

    Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

    A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
    • Flexible care to suit your needs and routines
    • Support with managing conditions or medications
    • Companionship as well as care
    Learn about visiting care
    GET THE INFORMATION YOU NEED
    Branch information

    View your local branches details including location, opening times and services offered.

    Understanding care costs

    Get a clear overview of costs and what affects pricing, so you can plan with confidence.

    Not sure what type of care you need? Request a brochure and read about our services in your own time.

    Supporting people living in Bishop Auckland

    While we do not have a physical branch in Bishop Auckland, care in the area is coordinated by our Durham branch, working with carers who support people across the local community.

    Caitlin Evans
    Caitlin Evans

    Branch Care Manager

    As the Branch Care Manager, it is my responsibility to oversee daily operations, ensure compliance meets the standards expected and that we deliver high-quality, bespoke...

    More about Caitlin Evans
    Sarah Bankhead
    Sarah Bankhead

    Area Care Manager

    I've worked in healthcare for 16 years, starting as a domiciliary carer in Durham and gaining expertise in clinical and end-of-life care. Joining Helping Hands...

    More about Sarah Bankhead
    Matt Bristow
    Matt Bristow

    Divisional Director

    As the Divisional Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring the...

    More about Matt Bristow
    What families say about our care
    CQC Logo
    Fully regulated care supporting Bishop Auckland

    Care services supporting families in Bishop Auckland are delivered by our Durham branch, which is fully regulated by the CQC.

    Find out more
    A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
    High quality home care in Bishop Auckland

    With home care, you’ll be able to continue living in the comfortable, familiar surroundings of your own home whilst receiving the specialist day-to-day support you need to maintain your preferred lifestyle and routines.

    Our wonderful carers can provide a wide range of care services to help you out around the home – whether you need continence support, mobility assistance, help with personal hygiene routines, someone to help with housekeeping, support with a complex medical condition, or just about anything else.

    We specialise in meaningful, person-centred home care for people with varying types and levels of needs. This might range from someone popping in during the week to check up on a loved one and make them a cuppa, to providing specialist care for a loved one with advanced dementia or cancer.

    Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
    24/7 live in care support

    Our Bishop Auckland team offer home care on both a visiting and live-in basis. Live-in care is ideal for anyone who is currently receiving visiting care but would now benefit from a more round-the-clock support solution. You’ll need to provide your live-in carer with their own room, so that they can stay with you and offer proactive support throughout the night as well as during the daytime.

    A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
    Why Helping Hands is better than a care agency in Bishop Auckland

    Helping Hands are a private care provider, rather than a care agency. We employ all of our carers directly, and always will, because we value the peace of mind this gives our customers. Many care agencies don’t employ their own carers, which means the customer ends up having to handle payments and deal with lots of fiddly paperwork.

    We believe that providing the best care possible includes looking after your carer and removing as many burdens from you as we can, and our customers truly appreciate this. We’ll also make sure that even if your scheduled carer is taken ill or needs a break, you’ll have a replacement carer visit at the times you like.

    A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
    Qualified carers providing a variety of care services in Bishop Auckland

    When you choose care from Helping Hands, you can be confident you’ll be receiving support from the very best carers in the UK. We’re extremely selective about who we recruit to our care team in Bishop Auckland – we only hire people who share our company-wide family values, and who are passionate about providing genuinely transformative care to people who need it.

    Every Helping Hands carer has undergone numerous background checks, as we want to ensure they’ll be a perfect fit for us and for you or your loved one. Then, when they start with us, all carers enrol on our comprehensive, industry-leading training and assessment programme, which includes modules on dementia care, mobility assistance, moving and handling, first aid, and so much more.

    Supporting communities across Bishop Auckland

    Our carers provide home care in Bishop Auckland and nearby areas including these locations.

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    FAQs

    Home care in Bishop Auckland is professional support provided in your own home, helping you or a loved one stay safe, comfortable and independent without needing to move into residential care. It can be arranged as regular visiting care, occasional support, respite care, or full-time live-in care, depending on your needs.

    With Helping Hands, care is built around your routine, so support can include anything from help getting up in the morning to companionship, meal preparation, medication prompts, mobility support and personal care.

    Home care can include a wide range of practical, personal and emotional support. This may include help with washing, dressing, toileting, medication prompts, preparing meals, light housework, shopping, attending appointments, mobility support and companionship.

    Care can be flexible, from short visits during the week to several visits a day or live-in care. The right level of support will depend on your needs, routines and preferences.

    A carer can help with everyday tasks that have become difficult to manage alone. This might include getting in and out of bed, washing and dressing, preparing meals, moving safely around the home, taking medication, keeping the house tidy, going shopping, attending appointments or simply having someone there for companionship.

    The aim is to provide the right amount of support while helping you maintain independence, dignity and confidence at home.

    The cost of home care in Bishop Auckland depends on the type and amount of support you need. Helping Hands’ visiting care prices currently start from £32.40 per hour, with visits available from 30 minutes, and live-in care currently starts from £1,675 per week for one person. A call-out or travel charge may also apply.

    Because everyone’s needs are different, the best way to get an accurate price is to arrange a care assessment. This helps create a tailored care plan and a clear breakdown of costs before care begins.

    Home care can be cheaper than a care home, especially if you only need support for part of the day or a few times a week. Age UK says privately arranged home care can cost around £25 per hour, while residential care averages around £949 per week and nursing home care around £1,267 per week, although costs vary by area and needs.

    For people who need round-the-clock support, live-in care may be closer in cost to residential care, but it allows you to remain in your own home, keep familiar routines and receive one-to-one support.

    Yes. Helping Hands states that its service is regulated by the Care Quality Commission, or CQC, in England and the Care Inspectorate Wales, or CIW, in Wales. These regulators monitor care providers to make sure they meet required standards for safety, quality and care delivery.

    Individual branch ratings can vary, so it is always worth checking the relevant local branch profile when arranging care in Bishop Auckland.

    Home care in Bishop Auckland can often be arranged quickly, depending on your needs, location and carer availability. In many cases, care can begin within a few days, and urgent support may be possible sooner following an assessment.

    The first step is usually a conversation about your situation, followed by a care assessment and a personalised care plan. This helps make sure the right support is in place from the start.

    Speak to our care team

    If you're exploring care options in Bishop Auckland, our team can help you understand the support available and answer any questions you may have. Call our care team today.

    0191 379 1421
    Branch information
    Address

    Helping Hands Durham, Units 1 & 2 Sunderland Road, Durham, DH1 2LH

    Show in maps Bishop Auckland Branch
    Opening times
    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:30 PM
    Sunday 9:00 AM - 5:30 PM
    Monday 8:30 AM - 5:30 PM
    Tuesday 8:30 AM - 5:30 PM
    Wednesday 8:30 AM - 5:30 PM
    Thursday 8:30 AM - 5:30 PM
    Friday 8:30 AM - 5:30 PM
    Saturday Closed
    Sunday Closed