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CQC & CIW Regulated
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Over 1,250 reviews
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

5 out of 5 stars from 4 reviews


This branch covers where you need care:

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01202065172 *If you are an existing customer, please use the branch phone number

Branch address

Unit 2 Fleetswood Court, Poole, Dorset, BH15 3EE (see on maps)

Visiting and live-in care across Poole

Known throughout the UK for its stunning coastal town and seaport, Poole attracts visitors far and wide with its impressive history, natural harbour and Blue Flag beaches. Once one of the busiest ports in Britain, Poole is now home to a team of dedicated and empathetic carers from Helping Hands.

Liz works incredibly hard with her team of carers, ensuring all their customers receive the very best home care across Dorchester, Poole, Hamworthy, Whitecliff, Oakdale, Parkstone, Weymouth and the surrounding areas.

Meet the team

Liz Harvey

Meet Liz Harvey, our Branch Care Manager, Poole

My name is Liz and I am the care manager for Helping Hands in Poole. I am responsible for ensuring that our customers and carers always have the correct support from me, ensuring that the needs of my customers are being met in the most effective and person-centred way. As a company, we understand how important it is for our customers to live safely and independently, and it’s so important that the care we provide enables them to do just that. Here in Poole, communication is paramount, and we work tirelessly to express the needs of our customers to our care staff to ensure that their expectations are exceeded every day.
Abbie Davis

Abbie Davis

Head of Live-in Care, South West

Read More
Adam Wilkins

Adam Wilkins

Regional Care Director, South West

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite CarePalliative Care

Other services we provide at this branch

Visiting care in and around Poole

With over 30 years’ experience, we understand what it takes to provide high-quality, unintrusive and personalised home care to anyone in need of extra support. Whether you need a hand walking your dog and doing your weekly food shop or you require several overnight stays and more complex care, we’ll make sure that your care plan is built entirely around you and your needs.

You might just need a 30-minute drop-in once a week to help you with your laundry, or regular calls throughout the day to check on your loved one, whatever the reason, we’ll provide visiting care as and when you need it.

Regardless of the condition you may be living with, we’ll get to know you and your routines. So, if you’d like to feel the sand between your toes but struggle to walk alone, a member of Liz’s team will accompany you and you can enjoy a beach day together.

Poole live-in care delivered to you at home

If you’re living with a more complex condition or you’re living with your partner and the two of you need extra help throughout the day, live-in care could be the ideal option for you. Bespoke to your needs and routines, a live-in carer will come and live in your home with you and be on hand whenever you need them.

We understand it can be quite daunting to invite a stranger to live in your home with you, but the Poole team will put your mind at ease. They’ll work with you to handpick a private carer based on not only your needs but your personality, interests and hobbies too.

One of the best things about live-in care is that you have a carer dedicated to you that will get to know how you like everything done, down to the smallest things such as how you take your coffee.

Better than a care agency in Poole

Helping Hands is a private care provider, rather than a care agency, which means that we always employ our carers directly and take care of all the fiddly paperwork and admin that comes with paying a carer. Often, care agencies will expect you – the customer – to take responsibility for paying your carer’s fees, but we believe that your care journey needs to be as straightforward and stress-free as possible. We also know that, by providing our carers with the peace of mind that comes from a guaranteed income, we allow them to focus all their energy into your care.

Private care in Poole

With flexible and personalised packages of care that include visits from just 30 minutes per week right up to full-time live-in support, private care from Helping Hands really is the best of both worlds. You get dedicated, professional carers coming to your home and supporting you with every aspect of your daily routines, including personal care, medication support and meal preparation, as well as passionate support staff who will always be there for you and your carers. Our friendly customer care team will be able to organise and implement your package of care with the minimum of disruption to your daily life, and you’ll soon look forward to your carer’s arrival like seeing an old friend.

Domiciliary care for extra support

Domiciliary care is designed to preserve your independence, but with a little assistance, rather than a carer taking over your daily routine and doing everything for you. Whether you need help preparing lunch, or assistance getting to your medical appointment, Liz and her team are only a phone call away.

Care isn’t just about the practical help; it’s about ensuring you, your family and your beloved home are receiving the help and support you need. This could be enabling you to enjoy your garden again, getting up-to-date with the weeding and making sure your flowers and plants are prepared ready for the Spring.

Specialist dementia care for extra peace of mind

A dementia diagnosis can often be a difficult time for you, your loved one and your family. You may not know what to expect or how quickly the condition may progress. Nonetheless, with the support of Liz’s team of fully-trained carers, you can rest assured you’ll get the very best dementia care to enable you to stay in the comfort of your own home.

With over 100 different forms of dementia, symptoms can vary from person to person. So, if you’re living with Lewy Bodies dementia and your behaviour is changing, or your dad has advanced Alzheimer’s and you’re struggling to cope with your full-time job, our Poole team will provide a bespoke care plan built by and for you or your loved one.

Take back control with elderly care

Taking that first step in accepting you need a bit of support can be difficult, we understand. It may be that you simply need a reminder to take your medication, or someone to help prepare supper, whatever your needs, preserving your independence is our priority.

Elderly care can be interchangeable and increase in regularity and intensity, whenever required. Having a helping hand around the house can often take a huge weight off your and your family’s mind.

Respite care for a short break or in an emergency

We understand emergencies can happen and care needs can arise at any time, often without warning or preparation. So, whether your usual caregiver must tend to an emergency of their own or you need short-term support after a spell in hospital, we’re here for you and your family.

A weekend away with your family or friends can make a real difference to your wellbeing and is an option everyone should have, regardless of your medical condition or injury. Whether your family are planning a trip to the seaside, or you fancy a weekend visiting friends, a respite carer can travel and stay with you for as long as you need them. That way, you’ll never miss out.

Fully-trained live-in carers in Poole

As well as choosing our carers for their kindness, empathy and professionalism, we make sure all of our carers are fully equipped to provide high-quality, person-centred care to all of our customers. With exceptional training facilities and an award-winning training programme, you can rest assured you or your loved one is in safe hands.

All personal care services are provided by our Care Quality Commission (CQC) registered office Helping Hands Dorset, who make sure that we adhere to strict procedures to ensure all our services are safe, responsive and effective. We’re also one of the founding members of the Homecare Association (HCA), who promote the sharing of best practice and quality of care throughout the industry.

Find out more about live-in care in Poole

Choosing the right care package for you or a family member can be quite unnerving. However, our friendly home care team will be able to talk you through the different options and provide reassurance when making a decision.

Whether you’d like to call into your local Helping Hands branch or book a face-to-face meeting at a time and place that suits you, Liz and her team will be happy to discuss care with you.

Our phone lines are open seven days a week.

Call us on 01202065172 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Poole to ensure our customers receive the best possible live in and home care service.

5 out of 5 stars, from 4 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 1 reviews

Our credentials

Our Poole branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Unit 2 Fleetswood Court, Poole, Dorset, BH15 3EE Show on Map

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