Nestled between the two seaside towns of Bournemouth and Christchurch is Southbourne, a charming suburb on the Dorset coast. Popular with locals and visitors alike, Southbourne has some beautiful beaches with a quieter and more relaxed vibe than the neighbouring towns. Southbourne also has its own mixture of award-winning restaurants, bars and cafés – perfect for those wanting to take a relaxing break or simply enjoy an afternoon of good food and good views. And for those that need extra support at home, there is now a new branch of Helping Hands Home Care that covers Bournemouth, Christchurch, Southbourne, Tuckton and Westbourne.
The team offers support from as little as 30-minute visits all the way up to full time live-in care, with flexible options of care to suit you and your situation.
"I joined Helping Hands in 2019 after 18 years in financial services in the customer experience sector. I moved in to the care industry as I was looking for a role with a people-centred organisation with great purpose. Helping Hands has already proved to be exactly that and this is a really exciting time for the business as we start to grow our high street presence across the UK. As Area Care Manager looking after all our new branches in the South during their set up phase, I am thoroughly enjoying recruiting the best of the best in the industry and seeing our new branches open up to deliver brilliant things for our customers and, of course, our people."
For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.
Over 100 branches across the UK means we're local to you
We are not an agency - we employ every carer directly
Get to know your carer before care starts
Family-run and experts in home care since 1989
Fully flexible care packages as your needs change
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.
Whether you’re looking for support once a week or several times during the day and sometimes overnight, visiting care is regular support for you to help you in a way that suits you best. You may need a couple of visits to simply help you keep on top of the housework and collect your shopping for you, or you may feel that you need extra help getting up in the morning, preparing meals and having someone remind you to take your medication. Whatever your level of care needs are, we’ll work with you to get the very best out of your support plan so that it’s tailored completely to you and your needs.
And if you find that your situation changes and you need additional visits throughout the week, we can adapt around you and your changing needs. You needn’t worry about being left without vital support when you need it or having lots of different carers to get used to and coming into your home. We’ll ensure that there will always be someone there for you and only select a small amount of carers to be involved with your care. That way, you can trust and build a rapport with them, enabling you to get so much more out of your care – friendship and companionship.
It’s not always easy getting used to someone supporting you with personal needs such as getting dressed, bathing and assistance with continence. But with live-in care, you have dedicated one-to-one support from an expertly trained carer who will live with you in your home and get to know you as a person. There won’t be a mixture of carers assisting you and there won’t be specific times that you have to get up in the morning or have your meals like you would do in a care home. Everything is taken at your pace and done in a way that is meaningful to you.
We’ll also ensure that we match you with the right carer for your health care needs but also your personality, so that you can enjoy doing the things you love with someone that is there for you and your wellbeing. Whether that’s going to Southbourne beach to feel the sea breeze across your face or if you’re a steam train fan and you fancy an afternoon at Swanage Railway – we want you to live life on your terms with a perfectly suited carer by your side there to support you.
Also known as care at home, domiciliary care allows you to have the right support in the place where you feel most comfortable and secure: your own home. Not only do you get to stay in the comforts of your own surroundings, but you can still live with a beloved spouse or partner who you couldn’t be without. You may even have a pet that you’re totally devoted to and couldn’t think about leaving; domiciliary care gives you the freedom and safety of getting the right level of care for you. This could range from help with shopping, cleaning, laundry and running errands to help with mobility, personal care and keeping you company.
With over 850,000 individuals diagnosed with a form of dementia in the UK, there are more and more families affected by this difficult condition. But as dementia experts, we can help to support your loved one to live well with dementia care in the familiarity of their own home. This will save any upheaval and stress of moving into residential care and enable them to keep to their existing routines that can help relieve anxiety and confusion.
We are also closely aligned with the Dementia Action Alliance, an organisation who are committed to promoting the latest and safest practices for those living with dementia. With all of our carers receiving specific training on dementia and the effects on individuals living with any one of the different types of dementia, we have the knowledge and experience to support your loved one to manage their symptoms safely at home.
All of us at some point will reach our senior years when are children are grown up and have their own children to look after. If your children live quite far away from you or you want to retain your independence without worrying them, elderly care is the ideal option to retain your home comforts without having to compromise on your safety and wellbeing. It’s important that you can rely upon a friendly face to support you at home if you need an extra hand with the cleaning, preparing meals or watering the flowers, and if you start to realise that you’re not as mobile as you once were, we can also call in more regularly to support with washing and bathing, getting dressed and getting out and about in the local community.
Emergencies can crop up at any time, usually without warning or without any time to prepare. With respite care from the Southbourne team, we can usually have support in place for you within 24 hours of your enquiry to us, sometimes much sooner if you are in a crisis. This means that if your regular carer has been taken ill, if your situation has dramatically changed or if you need help to convalesce at home after an operation, you can have the assistance of experienced carers to look after you until you’re feeling more like yourself again.
And if you want to take a holiday with your loved ones or have an event to attend but you need support travelling to your destination and throughout the time whilst you are there, respite care can cover you for your entire stay. You won’t have to worry about who is going to look after you whilst on holiday or even how you’re going to get to a celebration by yourself – we’ll be right by your side the entire time so that you can let your hair down and enjoy yourself.
Our carers really are the backbone of our business and we wouldn’t be able to operate without them. We are so proud of each and every one of them for the life-changing work they do every single day.
In order to ensure we select the right carers to join our team, they go through a rigorous assessment and selection process, whereby they are required to provide several character references and undergo an enhanced Disclosure and Barring Service (DBS) check. Once compliant, they are then provided with the skills and knowledge they will need when caring for our customers in their homes. They learn practical and theoretical skills such as personal care, first aid, safeguarding, moving and lifting, medication and dementia, and spend several weeks shadowing an existing carer before they are signed off as a fully-fledged carer.
All personal care services are provided by our Care Quality Commission (CQC) registered office Helping Hands Dorset, which means we adhere to extremely high care standards across our care teams, including safety and efficacy of our care provision, quality of leadership and the way in which we train and monitor our carers.
Every one of our carers is a dementia specialist
We are founding members of the UKHCA
Opening hours and address details
9 Southbourne Grove, Southbourne, Bournemouth, BH6 3QS Show on Map