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Locally managed service


Little and often, companionship to nursing. With home care branches nationwide.


This branch covers where you need care:

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01202012714 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting and Live In Care in Southbourne

Nestled between the two seaside towns of Bournemouth and Christchurch is Southbourne, a charming suburb on the Dorset coast. Popular with locals and visitors alike, Southbourne has some beautiful beaches with a quieter and more relaxed vibe than the neighbouring towns. Southbourne also has its own mixture of award-winning restaurants, bars and cafés – perfect for those wanting to take a relaxing break or simply enjoy an afternoon of good food and good views. And for those that need extra support at home, there is now a new branch of Helping Hands Home Care that covers Bournemouth, Christchurch, Southbourne, Tuckton and Westbourne.

The team offers support from as little as 30-minute visits all the way up to full time live-in care, with flexible options of care to suit you and your situation.

Meet the team

Adam Wilkins

Meet Adam Wilkins, our Regional Care Director, Southbourne

Hi, I’m Adam and as Regional Care Director, I’m responsible for making sure that all the customers we help day-in day-out across the South West and South Wales are looked after brilliantly. In order to do this, we need to have the very best carers and support teams there for them so that they can thrive within Helping Hands and do what they do best: care. I think we do everything possible to really understand our customers’ needs and then do everything possible to find the right carer for them. Our carers do a wonderful job, and they are special people who are ‘hardwired’ to care.
Abbie Davis

Abbie Davis

Head of Live-in Care, South West

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Nikki Wood

Nikki Wood

Regional Clinical Lead, South West

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Visiting care in Southbourne that adapts around you

Whether you’re looking for support once a week or several times during the day and sometimes overnight, visiting care is regular support for you to help you in a way that suits you best. You may need a couple of visits to simply help you keep on top of the housework and collect your shopping for you, or you may feel that you need extra help getting up in the morning, preparing meals and having someone remind you to take your medication. Whatever your level of care needs are, we’ll work with you to get the very best out of your support plan so that it’s tailored completely to you and your needs.

And if you find that your situation changes and you need additional visits throughout the week, we can adapt around you and your changing needs. You needn’t worry about being left without vital support when you need it or having lots of different carers to get used to and coming into your home. We’ll ensure that there will always be someone there for you and only select a small amount of carers to be involved with your care. That way, you can trust and build a rapport with them, enabling you to get so much more out of your care – friendship and companionship.

Round-the-clock live-in care in Southbourne

It’s not always easy getting used to someone supporting you with personal needs such as getting dressed, bathing and assistance with continence. But with live-in care, you have dedicated one-to-one support from an expertly trained carer who will live with you in your home and get to know you as a person. There won’t be a mixture of carers assisting you and there won’t be specific times that you have to get up in the morning or have your meals like you would do in a care home. Everything is taken at your pace and done in a way that is meaningful to you.

We’ll also ensure that we match you with the right carer for your health care needs but also your personality, so that you can enjoy doing the things you love with someone that is there for you and your wellbeing. Whether that’s going to Southbourne beach to feel the sea breeze across your face or if you’re a steam train fan and you fancy an afternoon at Swanage Railway – we want you to live life on your terms with a perfectly suited carer by your side there to support you.

Extra support with domiciliary care

Also known as care at home, domiciliary care allows you to have the right support in the place where you feel most comfortable and secure: your own home. Not only do you get to stay in the comforts of your own surroundings, but you can still live with a beloved spouse or partner who you couldn’t be without. You may even have a pet that you’re totally devoted to and couldn’t think about leaving; domiciliary care gives you the freedom and safety of getting the right level of care for you. This could range from help with shopping, cleaning, laundry and running errands to help with mobility, personal care and keeping you company.

Southbourne dementia care in your own home

With over 850,000 individuals diagnosed with a form of dementia in the UK, there are more and more families affected by this difficult condition. But as dementia experts, we can help to support your loved one to live well with dementia care in the familiarity of their own home. This will save any upheaval and stress of moving into residential care and enable them to keep to their existing routines that can help relieve anxiety and confusion.

We are also closely aligned with the Dementia Action Alliance, an organisation who are committed to promoting the latest and safest practices for those living with dementia. With all of our carers receiving specific training on dementia and the effects on individuals living with any one of the different types of dementia, we have the knowledge and experience to support your loved one to manage their symptoms safely at home.

Stay in control with elderly care

All of us at some point will reach our senior years when are children are grown up and have their own children to look after. If your children live quite far away from you or you want to retain your independence without worrying them, elderly care is the ideal option to retain your home comforts without having to compromise on your safety and wellbeing. It’s important that you can rely upon a friendly face to support you at home if you need an extra hand with the cleaning, preparing meals or watering the flowers, and if you start to realise that you’re not as mobile as you once were, we can also call in more regularly to support with washing and bathing, getting dressed and getting out and about in the local community.

Temporary respite care in Southbourne

Emergencies can crop up at any time, usually without warning or without any time to prepare. With respite care from the Southbourne team, we can usually have support in place for you within 24 hours of your enquiry to us, sometimes much sooner if you are in a crisis. This means that if your regular carer has been taken ill, if your situation has dramatically changed or if you need help to convalesce at home after an operation, you can have the assistance of experienced carers to look after you until you’re feeling more like yourself again.

And if you want to take a holiday with your loved ones or have an event to attend but you need support travelling to your destination and throughout the time whilst you are there, respite care can cover you for your entire stay. You won’t have to worry about who is going to look after you whilst on holiday or even how you’re going to get to a celebration by yourself – we’ll be right by your side the entire time so that you can let your hair down and enjoy yourself.

Award-winning training for our carers in Southbourne

Our carers really are the backbone of our business and we wouldn’t be able to operate without them. We are so proud of each and every one of them for the life-changing work they do every single day.

In order to ensure we select the right carers to join our team, they go through a rigorous assessment and selection process, whereby they are required to provide several character references and undergo an enhanced Disclosure and Barring Service (DBS) check. Once compliant, they are then provided with the skills and knowledge they will need when caring for our customers in their homes. They learn practical and theoretical skills such as personal care, first aid, safeguarding, moving and lifting, medication and dementia, and spend several weeks shadowing an existing carer before they are signed off as a fully-fledged carer.

All personal care services are provided by our Care Quality Commission (CQC) registered office Helping Hands Christchurch which means we adhere to extremely high care standards across our care teams, including safety and efficacy of our care provision, quality of leadership and the way in which we train and monitor our carers.

Find out more about care in Southbourne

Choosing to opt for live-in care for yourself or a loved one is quite an important decision to make and one that many feel quite nervous about. Our friendly customer care advisors will soon make you feel at ease; you can call them seven days a week to discuss your care needs and they will help you to find the right solution. Once you’re ready to start care, they will then arrange for a member of the Southbourne team to come and visit you in your home and get to know you better.

Call us on 01202012714 Talk to us on live chat Request a call back

Our credentials

Our Southbourne branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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