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Home care in Twickenham

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020 3617 4145

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Existing customer

020 3617 4145

Visiting care and home care in Twickenham

Known for being the headquarters of English rugby union, Twickenham sits just outside the heart of the capital and within easy reach of London’s most iconic landmarks. Home to London’s oldest micro-brewery, Twickenham Stadium and Gothic castle Strawberry Hill House & Garden, there’s lots to see and do in this affluent suburban town – but getting out and about to make the most of the community you live in can be difficult if you are in need of a little extra support. That’s why we have a dedicated team of Helping Hands carers in the local Twickenham area to ensure that you have the support you need to feel safe and independent both at home and out in the local community.

From 30-minute visits to around-the-clock live-in care, our Twickenham team are on hand to provide any level of support from companionship to palliative care. Get in touch with us today to discuss a package tailored to your needs.

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Quality care at home

From short term support to longer term visits and live-in care, our Twickenham team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

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Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

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Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Meet the Twickenham care team

Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

More about Matt Bristow

Our Reviews

Fully regulated by the CQC

Our Twickenham branch is fully regulated and accredited by the CQC

Find out more

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Home care Twickenham

Our team have been committed to providing dedicated, person-centred home care to thousands of families with a range of different conditions and care needs for over 30 years. From Parkinson’s, cerebral palsy and dementia care to acquired brain injuries, after stroke care and mental health conditions and many more, our Twickenham team have got the knowledge and expertise to give you the support you need to feel safe and independent in the comfort of your own home.

Our aim is to enable you to retain your independence as much as possible, and we’ll work closely with you and your loved ones to create a personalised care plan that is completely tailored to you and your requirements. Whether you need a helping hand once a week to help you fetch your weekly groceries or someone to pop in more regularly to help with your personal care and household chores, the team are here for you.

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Live-in care for constant, unintrusive support

We understand how unsettling it can be to come to terms with increasing care needs, especially if you’re fiercely independent and don’t feel comfortable leaving the home that holds so many of your precious memories. But with live-in care from the team, one of our carers will live with you in your home and deliver the very best care so that you can remain in the place you know and love.

With your freedom and dignity at the fore, our live-in care packages are crafted entirely around you and your needs. And what’s more, we’ll work closely with you to select a carer that is not only able to support you with your practical needs, but who also shares many of your hobbies and interests so that they can support you emotionally too. So, if you are living with cerebral palsy but rugby is your passion, we’ll make sure that we find a live-in carer with experience in your specific condition and who will also enjoy a day out to cheer on the rugby team with you.

With no visiting restrictions, no set mealtimes or menus and no compromise to your independence, live-in care is the perfect solution if you need more regular support but don’t feel comfortable with the idea of residential care. With live-in care, we’ll listen to you to establish the exact level of support you need so that the control of your care always stays exactly where it should be – in your hands.

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Domiciliary care that puts you in control

Whether you need 30-minute visits or more regular support throughout the day and night, domiciliary care from our Twickenham team enables you to have the support you need that fits in with your routine. Your independence is at the heart of what we do, and we believe that just because you have care needs, it doesn’t mean that you have to sacrifice your hobbies or give up your home comforts.

With domiciliary care from the team, we’ll ensure that you have the exact level of support you need along with the encouragement to continue to the things you love the most. So if you love to watch your beloved dog enjoy a run around Twickenham Green but your mobility restricts you from going alone, we’ll be right there with you to ensure that you and your canine companion get the fresh air you need.

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One-to-one dementia care for you and your loved ones

We understand that the time following a dementia diagnosis can cause lots of uncertainties and anxieties – for both you and your loved ones. As one of the UK’s leading dementia care specialists, we’ll work closely with you and your surrounding family to give you the information, guidance and support you need through every step of your dementia journey.

Whether you are coming to terms with a recent diagnosis or you are in the latter stages of your condition and you’d like more intensive support as your symptoms progress, our team of expert carers are here to help. And what’s more, we’ll get to know you personally so that we can ensure that we’re providing a package of care that suits all your needs and is completely unique to you.

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Elderly care for your peace of mind

If you’re in your more senior years and you’re in need of a little extra support at home, our Twickenham team can provide you with the elderly care you need to feel safe, supported and independent without having to compromise on your home comforts. Whether it’s helping you to dead-head the plants in your garden, meeting up with friends for a cup of tea and cake or watching the deer at Richmond Park, the team are here to enable you to continue living your life at your pace – just with a little help along the way.

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Respite care in Twickenham for your short-term needs

Respite care is available for a number of occasions: if your usual caregiver has to tend to an emergency elsewhere; if you are due to be discharged from hospital following an unexpected illness or injury and you’d like some support whilst you get back on your feet or if you would like to attend a milestone celebration with your family but you’d like some extra help whilst you’re away from the familiarities of home.

Whatever it is you need, we’ll work closely with you to provide a bespoke respite care package that gives you the dedicated support you need, for as long as you need it. And if your care needs have changed at the last minute and you need care put in place as soon as possible, we’ll work quickly and effectively to ensure that you have support ready for whenever you need it – often within 24 hours of your initial enquiry.

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Fully-trained carers to support you in Twickenham

Since our inception in 1989, we’ve worked incredibly hard to ensure that we enable as many people as possible to remain in the comfort of their own homes, with no compromise to their safety or independence. But without the hard-work and dedication of our fantastic workforce of carers, we wouldn’t be where we are today. Along with their kindness, compassion and unfaltering willingness to go above and beyond for our customers, all of our carers complete industry-leading training by our in-house training teams covering a range of modules including manual handling, dementia care, safeguarding, medication administration and many more.

Prior to their employment, each of our carers are required to complete a stringent recruitment process with full background checks – such as Disclosure Barring Service (DBS) screenings – and personal and professional references. And what’s more, we ensure that our carers regularly complete training refresher courses to ensure that they are always delivering high-quality care that is always up-to-date.

As we are fully regulated by the Care Quality Commission (CQC), we are regularly monitored to ensure that we are always providing a safe, responsive and effective service that adheres to the CQC’s strict guidelines. We are also proud to be the first and only home care provider to be endorsed as a Centre of Excellence by Skills for Care.

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FAQs

Home care in Twickenham can be a reassuring choice when you’d like to stay in the comfort of your own home but need a little extra support. Whether it’s help with daily routines, personal care or simply companionship, our dedicated team will tailor a plan around your lifestyle. Remaining at home means keeping your familiar surroundings and independence, while receiving thoughtful, one-to-one support that helps you feel safe, confident and cared for.

The cost of home care in Twickenham will depend on the level and frequency of support you need. We offer flexible packages ranging from short weekly visits to comprehensive live-in care. After a free care assessment, we’ll provide a clear and transparent breakdown of your personalised plan and costs. Our aim is to ensure you feel fully informed and comfortable with your choices from the very beginning.

Yes, your care plan can always be adjusted to reflect your current needs. We understand that circumstances can change, so flexibility is at the heart of our Twickenham service. Whether you require more support, fewer visits or a different type of care, we’ll review your plan together and make any necessary updates. This ensures your care continues to feel appropriate, reassuring and tailored to you.

If you require care urgently, we’ll do everything we can to begin support within 72 hours of your first call. The process starts with a free care assessment at your home, led by your local Twickenham care manager. This helps us understand your needs in detail and design the right plan. Once agreed, we’ll confirm the earliest available start date so you’re supported without unnecessary delay.

Starting care in Twickenham begins with a friendly conversation with our team. We’ll arrange a free, no-obligation care assessment at a time that suits you. During this visit, we’ll listen carefully to your routines, preferences and goals so we can build a personalised support plan together. Once you’re happy to proceed, we’ll match you with carers who are well suited to you and ready to help you live independently at home.

Every Helping Hands carer in Twickenham is directly employed by us and goes through thorough recruitment checks, vetting and training. They’re fully insured and bonded, giving you peace of mind from day one. We’re committed to providing high-quality, professional care delivered with kindness and respect, so you can feel completely comfortable welcoming our carers into your home.

If your regular carer is unavailable for any reason, we’ll always arrange a suitable replacement to ensure continuity of care. Our Twickenham team will aim to keep visits as close as possible to the original schedule. We understand how important reliability and familiarity are, and we work hard to make any changes smooth and reassuring.

Branch information

Address

Helping Hands Richmond, 5 Duke Street, Richmond, TW9 1HP

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

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Home care in Twickenham