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Little and often, companionship to nursing. With branches nationwide.

National Live-in care coverage

Live-in care and visiting home care in Ashford

Home to the oldest surviving St John’s Ambulance Association unit and founder of the British Red Cross Society, Ashford is well-known for its contribution to the health and social care sector.

Today, Ashford boasts the UK’s number one home care provider: Helping Hands. Whether you fancy a stroll down the Great Stour or Afternoon Tea in The Secret Garden, Dawn and her team at our Ashford branch are more than happy to provide you with the level of support you need to maintain your presence in the local community.

Our friendly and professional carers can provide you with a dedicated home service, covering Willesborough, Beaver Green, Godinton, Kennington, Orchard Heights and the surrounding areas.

Meet Lynne Heather, our Branch Manager

"Hi, I’m Lynne. I have lived in the local area for 25 years now, which means I have a great understanding of the community, and I’ve also managed quite a few services in the region too. Helping people in the community is really important to me and I’m really excited to be heading up the Helping Hands Ashford branch.

Care is been a huge part of me for some time – I’ve even had my own company recruiting for the Health & Social care sector across the South East, so I know exactly what makes a great carer. I also have an NVQ4,Registered Managers Award, and an IOSH in Health & Safety."

Home visits in Ashford to suit you

For 30 years, we’ve provided a seamless support service to each of our customers, enabling them to remain in the comfort of their own home while still receiving a personalised care plan to suit their individual needs. You might just need a half an hour drop-in once a fortnight, or more advanced care that involves several overnight stays. Either way, our Ashford team are here to help.

Throughout our award-winning training our carers gain a wealth of knowledge and expertise, providing you with an abundance of support. From housekeeping, meal preparation and companionship to more complex care for degenerative conditions, brain injuries and mental health support, our carers are fully-trained to help you and your family through this difficult period.

We understand that every customer has their unique requirements, that’s why we’re proud to provide bespoke care plans that are built by and around you. Whether you need short term respite support, or a helping hand with breakfast each morning, we’re here to bring peace of mind to you and your loved ones.

From laundry and ironing to ensuring your dog has been walked, Dawn and her team can help you with:

  • Personal care – Support with dressing, showering, washing and continence
  • Medication – Support to administer prescribed medicines
  • Routine calls – Wake up and evening calls to get you in and out of bed safely
  • Mobility support – Help getting out and about or assistance when getting used to a walking frame
  • Companionship – Popping in for a cup of tea and a chat
  • Household duties – Cleaning, washing up, laundry and help with opening & answering post
  • Health and nutrition – Preparing food and making nutritious meals
How visiting care is helping Audrey
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The carers were well-trained, professional, friendly, and kind. We are all so pleased Helping Hands was there for us and would recommend them to others.

Sandra, a Helping Hands customer

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Live-in care to support you in Ashford

As the term suggests, live-in care allows you to live in the comfort of your home while receiving high-quality care as and when you need it.

Dedicated and fully-trained, our compassionate carers can deal with various conditions and complex injuries including multiple sclerosis, muscular dystrophy, dementia, Parkinson’s and many more. We’ll handpick your carer, based not only on your needs, but your personality, interests and hobbies too. That way you’ll gain more than just a carer, you’ll make a new friend.

Live-in care is often a more suitable option than residential care or a hospice, as it enables you or your loved one to remain in the place they feel most comfortable and familiar. With a team of clinical nurses and live-in managers, we’re able to offer all aspects of care such as PEG feeding, catheter management and tracheostomies.

As well as supporting you with practical requirements, our carers can support you with:

  • Convalescing in comfortable surroundings after a hospital discharge
  • Getting out and about in the local community within Ashford
  • Remaining at home with a partner or loved one
  • Keeping your pets at home with you
  • Receiving specialist care in your home to suit your needs

Domiciliary care in Ashford

Domiciliary care, also known as home care, is 100% on your terms. You can decide the level of care you require and when you need it. It may just be a 30-minute drop-in once a week for a cup of tea and a friendly face, or several overnight stays. Nonetheless, our Ashford team can arrange this for you.

From planning healthy and nutritious meals to PEG feeding and catheter management, our carers have the knowledge and expertise to help you with all aspects of care.

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I feel so supported by all of the team. Excellent training was provided – it was so informative and to the point. All in all, a great place to work.

Darby, a Helping Hands carer

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Specialised dementia support in Ashford

Helping Hands are one of the UK’s leading dementia specialists, meaning we fully understand the difficult journey you and your family are going through. With the complexities of the degenerative condition, which can cause anxiety and confusion, the Ashford team are on hand to answer any questions you or your family may have.

Spending quality time together is important, so if at any point you need a helping hand, Dawn and the Ashford team are only a stone’s throw away.

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Elderly care to support your independence

Letting someone provide you with care is often difficult, we understand. Even if it’s someone calling in to help you get dressed each morning or reminding you to take your prescribed medication, maintaining your independence is our number one priority.

Having an experienced carer help you get out and about in the local community can take a huge weight off the minds of both you and your family. Care can also be interchangeable, meaning you can increase the regularity or intensity of your support at any time.


Respite care for your short-term needs

If you’re a caregiver, time to rest and recharge is essential so that you can continue giving the best level of care. Or, if you need short-term support after an illness or time in hospital, respite care can help you get back on your feet, ensuring your usual routine is followed to a T.

Emergencies are unavoidable, that’s why our Ashford team are proud to provide fast and reliable care in a short period of time, covering:

  • Hospital discharge – if you need short-term care after time in hospital to rebuild your independence
  • Emergencies – when your regular carer needs to tend to an emergency
  • Short breaks – giving your carer some time to rest and recuperate without any detriment to your ongoing care
  • One-off occasions – when you want to join your family to enjoy a special event, such as a wedding or birthday celebration

Fully-trained carers in Ashford

During our award-winning training programme, endorsed as a Centre of Excellence by Skills for Care, our carers go through an extensive list of modules, including health & safety, manual handling, medication support, equality & diversity and many more. Alongside this, our recruitment team follow strict guidelines, ensuring all carers receive thorough background checks, such as DBS.

Our training doesn’t stop there, we provide continuous ongoing training for our carers, ensuring their knowledge and skillset are up to date and at the best they can be.

Did you know we’re also fully regulated by the Care Quality Commission?

Find out more about care in Ashford

If you need more information, or would like to discuss your needs further, Dawn and the Ashford team are available to chat seven days a week, simply call them on 01303 802 685.

Or, if you’d rather meet in person, you’re welcome to pop in to the branch on Town Walk. If transport is an issue, we’re more than happy to meet you at a time and place which suits you and your loved one, whether it’s in your living room or Starbucks.

Opening Hours
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM


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