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Home care in Consett

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0191 349 9930

Lines open at 8:00 AM today

New customer

Lines open at 8:30 AM today

Existing customer

0191 349 9930

Visiting care and home care in Consett

Since 1989, Helping Hands have been providing industry-leading home care to our customers across England and Wales. We specialise in compassionate, person-centred home care services which focus on helping you to continue living independently, comfortably and securely in your own home. We’re able to provide home care in Consett that encompasses a wide variety of services and is suitable for people with all manner of needs. All of our home care is independently regulated and monitored by the Care Quality Commission (CQC), so you can have full peace of mind about every aspect of your support.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.

Quality care at home

From short term support to longer term visits and live-in care, our Consett team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.

Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.

Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Meet the Consett care team

Caitlin Evans

Branch Care Manager

Michelle Dutton

Area Care Manager

Matt Bristow

Divisional Director

Our Reviews

Fully regulated by the CQC

Our Consett branch is fully regulated and accredited by the CQC

Find out more

A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.

High quality home care in Consett

At Helping Hands, we know that every individual’s care journey and needs are unique to them. That’s why we’ll always take the time to get to know your specific needs and wishes, and will work alongside you to ensure we’re providing you with the right type and level of support at all times. We believe that a person-centred approach to care is the most effective way to you to live life at your own pace and on your own terms, and that this is best achieved at home with dedicated, personalised support.

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24/7 live in care support

If you or a loved one are at a stage where you’d benefit from having one-to-one support throughout the day and overnight, you may wish to consider live-in care from Helping Hands’ Consett team. Live-in care gives you one-to-one support with all the routines and chores you need help with – whether that’s toileting, bathing, housework, meals, laundry, gardening, shopping, or just about anything else! We’ll help match you with a live-in carer who shares your personality and interests, so that you’ve got a valued, trusted companion as well as someone to provide physical and practical assistance.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.

Why Helping Hands is better than a care agency in Consett

Being a private care provider, rather than a care agency, means that at Helping Hands we employ and pay our carers directly and take full responsibility for their general well-being. Often care agencies will require customers to pay their carers directly. This results in all sorts of unexpected and unwanted fees and paperwork that can often become time-consuming and stressful. With home care from Helping Hands, we take care of all the fiddly admin and we make sure our carers are always well looked after, ensuring that they’re able to focus on providing you or your loved one with the best possible care.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.

Qualified carers providing a variety of care services in Consett

We’re extremely proud of our brilliant team of carers in Consett – they truly are wonderful at what they do, and are passionate about ensuring every customer receives the exceptional home care they deserve. All of our carers have been selectively recruited for their kind, compassionate personalities, as we believe these are essential characteristics for a carer, and have been subjected to rigorous background checks before starting with us. Then, when they join, every carer receives our industry-leading training, and will continue to participate in regular refresher courses so that their knowledge and skills are always up to date with the latest best practices.

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FAQs

Home care in Durham can be an excellent option for anyone who wishes to remain in the comfort of their own home while receiving additional support. Whether you need help with personal care, mobility, medication, or would just like to have someone popping in to keep you company, our lovely Durham team are here to help. Remaining at home can be a great way to maintain your or your loved one’s confidence and independence, and our personalised care is centred around your needs and preferences.

The cost of home care in Durham depends on the level and type of support you choose. We provide flexible care packages, from 30-minute weekly visits to comprehensive live-in care. Our friendly Durham team will talk you through your options and provide clear, transparent pricing, so you can plan your support with confidence and won’t have to worry about hidden costs or unexpected fees.

Yes, we’ll always be here if you need to make changes to your support. Your care plan is designed to adapt alongside you – we’ve been providing home care for long enough to fully understand that needs can change over time, and we remain responsive throughout. Whether you’re in need of more hours, fewer visits or a different focus for your care, our wonderful Durham team will ensure your support continues to give you the type and level of assistance you require at all times.

If you require care urgently, we’ll aim to begin within 72 hours of your first enquiry. A free care assessment will take place in your home with your local Durham care manager, giving us the opportunity to understand your requirements fully. Once your plan is agreed, we’ll confirm the earliest possible start date.

Your journey starts with a simple call to our friendly team. We’ll arrange a free, no-obligation care assessment at your home with your local Durham care manager. Together, we’ll discuss your needs and create a personalised care plan. If you decide to proceed, we’ll carefully match you with carers who complement your routine and personality.

Every Helping Hands carer in Durham is directly recruited, fully vetted, professionally trained and employed by us. They’re insured and bonded, giving you complete peace of mind and confidence in the care you receive.

If your usual carer is unavailable, we’ll arrange a suitable replacement to ensure there’s no interruption to your support. We’ll aim to keep visit times consistent wherever possible, helping you maintain a steady and reassuring daily routine.

Branch information

Address

Helping Hands Durham, Units 1 & 2 Sunderland Road, Durham, DH1 2LH

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

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Home care in Consett