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Home care in Durham

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Visiting care and home care in Durham

In the north east of England lies Durham; a city that is home to historical architecture and a catalogue of famous faces. With Durham University alumni including TV broadcaster Jeremy Vine and writer Bill Bryson, the city is now home to a branch of one of the leading home care agencies in the UK – Helping Hands.

From 30 minute weekly visits to full-time live-in care, our home care team are on hand to help with all levels of care with a package tailored to you. With a flexible package that can change as your needs so, along with a dedication to a person-centred approach to care, you can feel in control as you receive support within the comfort of your own home.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.

Quality care at home

From short term support to longer term visits and live-in care, our Durham team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.

Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

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Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Meet the Durham care team

Caitlin Evans

Branch Care Manager

As the Branch Care Manager, it is my responsibility to oversee daily operations, ensure compliance meets the standards expected and that we deliver high-quality, bespoke...

More about Caitlin Evans

Michelle Dutton

Area Care Manager

I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share...

More about Michelle Dutton

Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

More about Matt Bristow

Our Reviews

Fully regulated by the CQC

Our Durham branch is fully regulated and accredited by the CQC

Find out more

A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.

Home care Durham

Here at Helping Hands, we know exactly what it takes to provide high-quality home care – we’ve been doing it for over 30 years! We understand the importance of feeling safe and secure in your own home, that’s why our Durham team are here to give you the support you need to enable you to continue living the life you want to live – just with a little help along the way.

Whether you are living alone, as a couple or with your beloved pet, we’re here to give you the person-centred care that you need to make the most out of each day. We understand that everybody has their own unique requirements – regardless of their condition – and that the unpredictability of care needs means that they can change at any time. But with flexible visiting care packages from the team, we will work around you to ensure that you always have the high-quality support that you need and deserve – with minimal disruption to your usual routine.

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Live-in care for round-the-clock support

With personalised live-in care in Durham packages from our Durham team, you have the constant, ongoing support that you need to enable you to live comfortably in the home that you know and love. Live-in care ensures that you retain autonomy over your life; with no set mealtimes, no visiting restrictions and no daily schedules to follow, you have the support you need to live each day exactly how you want to.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.

Private care in Durham

At Helping Hands, we pride ourselves on ensuring that our customers receive the highest levels of private care, in the comfort of the home they love. Private care at home can make such a difference to a person’s life, because you get to remain in the place that means the most to you, while still getting the necessary levels of care that you need. Our bespoke packages of care can be delivered on either a visiting or live-in basis, meaning that whether you have complex care needs or would appreciate some companionship, we can undertake everything that you need and devise your personalised support plan to reflect that. Consequently, you’ll always get to live the best life that you can in the home that you love, always remaining at the centre of your care journey throughout.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.

Domiciliary care from our Durham team

With Helping Hands, domiciliary care is more than just care; it enables you to have the support you need in order to live your life entirely on your terms. The team are there to encourage you to live independently at home and out in your local community, whilst still providing the person-centred support that you need.

And with no restrictions on mealtimes or menus, no set visiting times and no daily schedules to follow, you have complete autonomy over how you live each day. Whether you need visits that are little and often or more intensive support for a complex condition, we’ll provide a personalised care package that puts the control of your care exactly where it should be – in your hands.

A woman in a light purple uniform and blue gloves slices bread on a chopping board in a modern kitchen. A vase of flowers and a glass of water sit on the worktop nearby.

Specialist dementia support for you and your loved ones

There are over 850,000 people in the UK living with dementia, but it has its own unique effect on each person living with the condition. Understanding the symptoms and the impact they have can be unnerving and confusing for you and your loved ones; that’s why the team are here to give you the information and support that you need to guide you through your journey with dementia.

With patience and understanding, our Durham team will be here to make sure that you or your loved one are supported with your everyday dementia care needs such as health & wellbeing, social activities and personal care, as well as offering guidance and support to you and your family about how you can continue to communicate and enjoy your time together.

An older woman with short blonde hair, wearing a blue cardigan, smiles while holding a biscuit and sitting at an outdoor table with tea and pink flowers, chatting with another person.

Elderly care for your peace of mind

It’s not uncommon to find more difficulty in our everyday tasks as we grow older. Our bodies can often become weaker and our minds aren’t always as quick as they once were – but that doesn’t necessarily mean that our desire to remain independent changes too. With elderly care from our Durham team, you’ll have the support you need to keep you safe and independent around the house and out in the local community, so you can continue with your day-to-day life with minimal disruption to your routine.

Respite care for short-term support

We understand how distressing it can be when a situation in care changes at the last minute, especially if it’s at such short notice that finding an alternative seems almost impossible. That’s why the team are here to provide you with a personalised respite care package that has person-centred support ready whenever you need it.

With a seamless transition between carers, we’ll work with you and your loved ones to ensure that you have the same high-quality care that you expect for as long as you need it. Whether you’re due to go on holiday but you would like some extra support whilst you’re away, or you need someone to step in and help whilst your usual caregiver tends to an emergency elsewhere. Whatever it is you need, we’ll be there to help you for as long as you need us to.

A woman in a purple jacket smiles as she unlocks a blue door, whilst an older man in a beige jacket and straw hat stands nearby, both appearing happy and engaged outside a house.

Award-winning training for our expert Durham carers

Delivering outstanding care has been at the forefront of our service since our inception in 1989, so we know exactly what it takes to help someone feel safe and independent in their home. With a team of expert carers that are fully-trained in moving and handling, medication administration, health and safety, personal care and many more, each and every one of our carers are qualified, experienced and naturally wonderful people.

Alongside our award-winning training programme, our carers also complete full background checks such as Disclosure Barring Service (DBS) screenings. They also receive regular training refresher courses to ensure that their knowledge and expertise are at the best that they can be.

We’re incredibly proud that, thanks to the commitment of our team, we are the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, and we are also fully licensed by the Care Quality Commission (CQC).

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FAQs

Home care in Durham can be an excellent option for anyone who wishes to remain in the comfort of their own home while receiving additional support. Whether you need help with personal care, mobility, medication, or would just like to have someone popping in to keep you company, our lovely Durham team are here to help. Remaining at home can be a great way to maintain your or your loved one’s confidence and independence, and our personalised care is centred around your needs and preferences.

The cost of home care in Durham depends on the level and type of support you choose. We provide flexible care packages, from 30-minute weekly visits to comprehensive live-in care. Our friendly Durham team will talk you through your options and provide clear, transparent pricing, so you can plan your support with confidence and won’t have to worry about hidden costs or unexpected fees.

Yes, we’ll always be here if you need to make changes to your support. Your care plan is designed to adapt alongside you – we’ve been providing home care for long enough to fully understand that needs can change over time, and we remain responsive throughout. Whether you’re in need of more hours, fewer visits or a different focus for your care, our wonderful Durham team will ensure your support continues to give you the type and level of assistance you require at all times.

If you require care urgently, we’ll aim to begin within 72 hours of your first enquiry. A free care assessment will take place in your home with your local Durham care manager, giving us the opportunity to understand your requirements fully. Once your plan is agreed, we’ll confirm the earliest possible start date.

Your journey starts with a simple call to our friendly team. We’ll arrange a free, no-obligation care assessment at your home with your local Durham care manager. Together, we’ll discuss your needs and create a personalised care plan. If you decide to proceed, we’ll carefully match you with carers who complement your routine and personality.

Every Helping Hands carer in Durham is directly recruited, fully vetted, professionally trained and employed by us. They’re insured and bonded, giving you complete peace of mind and confidence in the care you receive.

If your usual carer is unavailable, we’ll arrange a suitable replacement to ensure there’s no interruption to your support. We’ll aim to keep visit times consistent wherever possible, helping you maintain a steady and reassuring daily routine.

Branch information

Address

Helping Hands Durham, Units 1 & 2 Sunderland Road, Durham, DH1 2LH

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

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Home care in Durham