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Home care in Durham

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open at 8:00 AM on Wednesday

New customer

Lines open at 8:30 AM on Wednesday

Existing customer
0191 349 9930

Lines open at 8:00 AM on Wednesday

New customer

Lines open at 8:30 AM on Wednesday

Existing customer
0191 349 9930

Visiting care and home care in Durham

In the north east of England lies Durham; a city that is home to historical architecture and a catalogue of famous faces. With Durham University alumni including TV broadcaster Jeremy Vine and writer Bill Bryson, the city is now home to a branch of one of the leading home care agencies in the UK – Helping Hands.

From 30 minute weekly visits to full-time live-in care, our home care team are on hand to help with all levels of care with a package tailored to you. With a flexible package that can change as your needs so, along with a dedication to a person-centred approach to care, you can feel in control as you receive support within the comfort of your own home.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care at home

From short term support to longer term visits and live-in care, our Durham team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Durham care team
Caitlin Evans
Caitlin Evans

Branch Care Manager

As the Branch Care Manager, it is my responsibility to oversee daily operations, ensure compliance meets the standards expected and that we deliver high-quality, bespoke...

Michelle Dutton
Michelle Dutton

Area Care Manager

I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share...

Matt Bristow
Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

Our Reviews
CQC Logo
Fully regulated by the CQC

Our Durham branch is fully regulated and accredited by the CQC

Find out more
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FAQs

Home care in Durham can be an excellent option for anyone who wishes to remain in the comfort of their own home while receiving additional support. Whether you need help with personal care, mobility, medication, or would just like to have someone popping in to keep you company, our lovely Durham team are here to help. Remaining at home can be a great way to maintain your or your loved one’s confidence and independence, and our personalised care is centred around your needs and preferences.

The cost of home care in Durham depends on the level and type of support you choose. We provide flexible care packages, from 30-minute weekly visits to comprehensive live-in care. Our friendly Durham team will talk you through your options and provide clear, transparent pricing, so you can plan your support with confidence and won’t have to worry about hidden costs or unexpected fees.

Yes, we’ll always be here if you need to make changes to your support. Your care plan is designed to adapt alongside you – we’ve been providing home care for long enough to fully understand that needs can change over time, and we remain responsive throughout. Whether you’re in need of more hours, fewer visits or a different focus for your care, our wonderful Durham team will ensure your support continues to give you the type and level of assistance you require at all times.

If you require care urgently, we’ll aim to begin within 72 hours of your first enquiry. A free care assessment will take place in your home with your local Durham care manager, giving us the opportunity to understand your requirements fully. Once your plan is agreed, we’ll confirm the earliest possible start date.

Your journey starts with a simple call to our friendly team. We’ll arrange a free, no-obligation care assessment at your home with your local Durham care manager. Together, we’ll discuss your needs and create a personalised care plan. If you decide to proceed, we’ll carefully match you with carers who complement your routine and personality.

Every Helping Hands carer in Durham is directly recruited, fully vetted, professionally trained and employed by us. They’re insured and bonded, giving you complete peace of mind and confidence in the care you receive.

If your usual carer is unavailable, we’ll arrange a suitable replacement to ensure there’s no interruption to your support. We’ll aim to keep visit times consistent wherever possible, helping you maintain a steady and reassuring daily routine.

Branch information
Address

Helping Hands Durham, Units 1 & 2 Sunderland Road, Durham, DH1 2LH

Show in maps Durham Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed