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Industry leading carer training

Home care in Norwich

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01603 510005

Lines open until 7:00 PM

New customer

Lines open until 5:30 PM

Existing customer

01603 510005

Visiting care and home care in Norwich

Helping Hands provides CQC-regulated home care in Norwich and the surrounding areas including Eaton, Thorpe St Andrew, Costessey, Sprowston, Hellesdon, Drayton, Taverham, and Wymondham. Whether you need visiting care a few hours a week, specialist dementia support, or full-time live-in care, our local Norwich team is here to help you live independently at home. Rated Excellent on Trustpilot, our carers can often begin support within 72 hours of your first call.

Our team supports people from 18 upwards with everything from regular check-ins and companionship to specialist care for dementia, Parkinson's, and other complex conditions. We'll match you with a carer based on your needs, personality, and interests, and if those needs change, your care package adapts with you at no extra cost.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.

Quality care at home

From short term support to longer term visits and live-in care, our Norwich team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

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Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.

Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Meet the Norwich care team

Christien Ingrosso

Head of Operations

Hi, I am Christien Ingrosso and I'm the Area Care Manager for the South East region. As an area care manager, it is my role...

More about Christien Ingrosso

Our Reviews

Fully regulated by the CQC

Our Norwich branch is fully regulated and accredited by the CQC

Find out more

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Home care Norwich

Choosing the right care for you or a loved one can be a daunting task, but the Norwich team are here to listen to any of your worries and provide you with complete peace of mind that you’re in the best hands. We’ve been providing care to thousands of families for the past 30 years, so we know what it takes to deliver high-quality care to anyone in need.

From a 30-minute call once a week all the way up to several daily calls, we’ll make sure you get the right amount of home care delivered in the way that you want it. So, if you need an extra pair of hands to help you with your shopping or require regular support with your personal care throughout the day, we’ll be there every step of the way.

Experienced in supporting those with cerebral palsy, dementia, motor neurone disease, cancer, mental health conditions and many more, we can ensure your safety, care needs and most of all, your independence, will all be taken care of by the team in Norwich.

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One-to-one support with live-in care in Norwich

If you require more intensive or regular support, live-in care in Norwich may be a more suitable option for you. Chosen by you, a live-in carer will come to live with you in your home to make sure you have everything you need, so you can rest assured that you’re being taken care of fully.

Emotional well-being is just as important as being physically healthy, and that’s exactly what our live-in carers aim to achieve when supporting you. They’re there not just to support you with the practicalities, but to be a source of companionship too.

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Better than a care agency in Norwich

With a care agency in Norwich, carers are typically self-employed and responsible for their own training, insurance, and availability. If your carer calls in sick, finding cover can fall to you. With Helping Hands, every carer is directly employed by us, DBS checked, and trained at our Centre of Excellence. We handle all the admin, payroll, and cover, so you never have to worry about paperwork or finding a replacement.

We're regulated by the Care Quality Commission and endorsed as a Centre of Excellence by Skills for Care. Our Norwich team supports families across Eaton, Thorpe St Andrew, Costessey, Sprowston, and the wider area. Your care is all-inclusive, so as your needs change, we adapt your support without extra charges.

A carer wearing gloves and a plastic apron prepares a toothbrush at a sink, while a seated man in a blue dressing gown looks on in a bathroom.

Private care in Norwich

Private care ensures that you receive the highest standards of service delivery at all times, while being able to remain in the home you love. You’re always in control of the care you receive with Helping Hands, as we work with you or your loved ones to devise a wholly bespoke support plan for you that ensures your wants, needs and preferences are respected at all times, and your favourite routines are always carried out to your exact specification. Whether you choose visiting or live-in care, you can be sure that you will be supported by a dedicated, professional and compassionate private carer who will go above and beyond to ensure you are properly cared for, every single day.

A carer kneels beside a bed, helping an older man in a blue dressing gown put on slippers. The man sits on the bed, smiling, in a cosy room with a stone wall and a patterned rug on the floor.

Domiciliary care that fits in with your routine

Also known as visiting care, domiciliary care is a great way to ensure you’re supported but without having to give up your independence. We’ll come to you and make sure you receive the very best care without the need of having to up sticks and move into residential care.

With the support of our clinical nurse team, we can also assist with more complex conditions such as PEG feeding, stoma, and catheter management. Being flexible in what we can offer means that you’ll never be left without an option, providing peace of mind for both you and your family.

A nurse places white tablets into the palm of an elderly woman who is sitting up in bed, smiling and wearing a striped top, in a warmly lit room.

Industry-leading dementia care

As part of the Dementia Alliance, we’re committed to ensuring that anyone who is living with dementia can stay in their own homes with the right care for their specific symptoms. Having dementia shouldn’t mean that the person is ‘forgotten about’, and as dementia specialists, we’re determined to make sure that this happens to no one with the condition.

We understand how difficult it can be for everyone involved when a dementia diagnosis is given, and we’re here to alleviate any worries and concerns for all of you. Whether you’re living in the early or latter stages of any one of the many different types of dementia, we’ll work with all of you to ensure the very best package of care is put in place.

Find out more about dementia care in Norwich here.

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Elderly care to support your independence

Getting older doesn’t mean you should lose your freedom or feel like you can no longer live how you want to. With elderly care from the Norwich team, we’ll find out what really makes you tick and put everything in place to enable you to live as independently as possible.

Loneliness is something that is often talked about, but something that greatly affects the over-65s. We believe that this is something that should be discussed more openly, and if you’re feeling lonely after a loved one has passed away or you feel cut off from your social circle due to mobility issues, we want to help. Home care isn’t just to help with physical requirements; if it’s just a friendly face that you see once a day and occasionally pop to the local shops with, then that’s something that the team can definitely help with.

A woman in a wheelchair smiles while holding Scrabble tiles, sitting next to a carer in a purple uniform who is also smiling. A Scrabble board and mugs are on the table in front of them.

Respite care for when you need a break

Has your regular caregiver had to tend to a family emergency? Have you just been discharged from the hospital after an accident and need extra support at home? Worry not – the team are on hand to step in and deliver quality care when and where you need it.

Caring for someone is a wonderful job, but it can often be draining if you do it full-time for a loved one; even more so if you’re juggling work and family commitments too. That’s where respite care comes in. Even if it’s just for a few days, we can usually get care in place within as little as 24 hours’ notice. We’ll work with both of you to ensure everything is taken care of – including how you take your tea and what time you like to get up in the morning.

A smiling carer in a purple uniform is making a bed, while an older man in a dressing gown sits on a chair in the background, watching and smiling.

Friendly, expert carers in Norwich

Our carers are chosen primarily for their passion, kindness and helpfulness – something that can’t be taught, but is just naturally within. This is why, 30 years after our inception, we’re leaders in the home care industry – because of our amazing carers.

We also ensure that every single one of our carers goes through full background checks, including the Disclosure and Barring Service (DBS), accompanied by several character references. As well as our rigorous recruitment process, each carer is trained in manual handling, dementia care, first aid, safeguarding and health & safety, with regular refresher courses insisted upon.

Not only are we one of the founding members of the Homecare Association (HCA), we are also fully regulated by the Care Quality Commission (CQC), who ensure all of our teams are delivering safe, effective and responsive care to our customers.

Other areas we cover

Dereham
Wymondham
Thetford
Aylsham
Diss

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FAQs

The cost of home care in Norwich depends on the type and level of support you need. Visiting care is available from just a few hours a week, and live-in care is available for those who need full-time support. We provide a personalised quote after a free care assessment at your home. Visit our costs and funding page for more details.

Our Norwich team covers the city and surrounding areas including Eaton, Thorpe St Andrew, Costessey, Sprowston, Hellesdon, Drayton, Taverham, Wymondham, Dereham, and Attleborough. We can reach most areas within 20 to 30 minutes.

If you need support urgently, we can often arrange care within 72 hours of your first call. We’ll start with a conversation about your needs, then arrange a free home visit to build a personalised care plan.

You can contact Norfolk County Council’s adult social care team to request a free care needs assessment. They’ll assess what support you need and carry out a financial assessment to determine whether the council can contribute towards your care costs. If you have savings under £23,250, you may be eligible for funding. You can also arrange care privately through Helping Hands without going through the council.

Yes. Attendance Allowance is a non-means-tested benefit for people aged 65 and over who need help with personal care. It’s currently worth up to £108.55 per week and can be used towards the cost of your home care. Our team can help guide you through the application.

Yes. Our Norwich carers receive specialist dementia training at our Centre of Excellence and can support you at every stage. We focus on maintaining your routine, dignity, and independence at home. Visit our dementia care in Norwich page for more information.

Care agencies in Norwich typically use self-employed carers who manage their own schedule, training, and insurance. At Helping Hands, every carer is directly employed by us, DBS checked, and trained in-house. We handle all admin and payroll, and if your regular carer is unavailable, we arrange a replacement automatically. Your care is all-inclusive with no extra charges as your needs change.

Yes. We’re regulated by the Care Quality Commission and endorsed as a Centre of Excellence by Skills for Care. Our Norwich branch is regularly inspected to ensure we meet the highest standards of safe, effective, and responsive care. We’re also rated Excellent on Trustpilot.

Branch information

Address

Helping Hands Norwich, 107 Dereham Road, Norwich, NR2 4HT

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

Other care covered

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Home care in Norwich