Nestled between the borders of Northumberland and Tyne & Wear, the village of Ponteland has flexible Helping Hands carers to suit your needs and provide the highest quality of care.
The team in Ponteland have tailored home care in Higham Dykes, Berwick Hill, Horton Grange, Dinnington, Woolsington, Callerton, Black Callerton, High Callerton, Medburn, Eachwick and the surrounding areas.
We’re strong believers of person-centred care designed to fit around your care and needs. Our friendly and compassionate carers can help with both short-term arrangements and long-term solutions.
Quality care at home
From short term support to longer term visits and live-in care, our Ponteland team can help.
We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.
Branches nationwide
Over 155 branches across the UK means we're local to you.
Fully regulated
Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.
Rated Excellent on Trustpilot
Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.
Handpicked carers
We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.
Care that's tailored to you
We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.
Supporting families
When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.
Our Services
Live-in care
Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.
Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.
At Helping Hands Newcastle I am responsible for overseeing all day to day activities including; managaing the office team and care staff, ensuring our lovely...
At Helping Hands Newcastle I am responsible for overseeing all day to day activities including; managaing the office team and care staff, ensuring our lovely customers receive the highest standard of care and looking after the business side of things!
It is difficult to explain 'what inspired me to join care' as it is has been a part of who am since I could stand on my own two feet! I was a young carer growing up, supporting my father with complex physical care needs. I volunteered as a young person for multiple caring organisations like Age UK & Teesside Hospice whilst I completed my education, before starting my professional career in domiciliary care.
I believe in what we do at Helping Hands, as I see first hand every day the difference you can make in someone's life by supporting them to stay safely in their own home. After all, there is no place like it!
In my spare time you will often catch me in a local coffee shop for breakfast, spending time in the parks or at the beach or relaxing at home with my cat - Mr Steven.
Michelle Dutton
Area Care Manager
I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share...
I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share the same vision! We believe that life is better at home and we strive daily to make this happen and to offer our customers a five-star service.
We pride ourselves on our 'love our carers' mantra, and we know how important it is to give thanks and recognition to our front line workers. We are always learning and building upon our success.
I spend my spare time with my husband and my son; we enjoy family orientated activities as well as lots of sunny holidays!
My son has multiple disabilities and that is the main reason I chose the care sector as my vocation. I have utilised my own personal experience as I know first hand how important having the right care in place is, that is why my son is a customer of Helping Hands.
Our Reviews
Fully regulated by the CQC
Our Ponteland branch is fully regulated and accredited by the CQC
