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Home care in Dereham

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open at 8:30 AM today

Existing customer
01603 510005

Lines open at 8:30 AM today

Existing customer
01603 510005

Visiting care and home care in Dereham

At Helping Hands, we’ve been providing people with empathetic, transformative home care services since 1989. Our Dereham carers are able to provide fully personalised and flexible support that is designed around your specific needs and wishes. Our extensive expertise and experience means we know exactly what is required to deliver genuinely transformative care plans that give our customers exactly what they need – compassionate support that focuses on maintaining and even improving your physical and mental wellbeing. Whatever type and level of care you opt for, you can rest easy knowing that it’s being provided by expertly-trained carers and is independently regulated by the Care Quality Commission (CQC).

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care at home

From short term support to longer term visits and live-in care, our Dereham team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Dereham care team
Christien Ingrosso
Christien Ingrosso

Head of Operations

Hi, I am Christien Ingrosso and I'm the Area Care Manager for the South East region. As an area care manager, it is my role...

More about Christien Ingrosso
Our Reviews
CQC Logo
Fully regulated by the CQC

Our Dereham branch is fully regulated and accredited by the CQC

Find out more
A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
High quality home care in Dereham

Our Dereham care team offer a wide range of home care services that can be fully tailored to suit your specific requirements and preferences. We know that you’ll have a particular set of needs that will be completely unique to your condition and circumstances, so we’ll always take the time to understand how we can support you to enjoy the quality of life that you deserve in the comfortable, familiar surroundings of your own home. Whether you simply need a few hours of visiting care a week to help you handle the housework, or would benefit from more comprehensive support in the form of live-in care, our care experts will be able to provide you with a care plan that will make sure you’re never left feeling isolated or unsupported.

Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
24/7 live in care support

We recommend live-in care in Dereham for anyone who is considering going into full-time care. Staying at home and having your carer come to live with you, rather than moving into residential care, means you won’t have to sacrifice your entire way of life just to receive the support you need. Instead, your care will be provided around the way you want to spend your time – it’ll just be like having a friendly someone in your home to help you keep on top of the chores, offer support with any symptoms you may be living with, assist with mobility, prepare your meals, and so much more.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
Why Helping Hands is better than a care agency in Dereham

We’re a private care provider, rather than a care agency – and this means you can expect certain things from the support we offer that you simply won’t get with many agencies. For instance, we employ all of our carers ourselves, rather than contracting them to you and expecting you to handle their schedules and pay. We’re big believers in making care as simple and straightforward as possible, and this approach saves you a lot of hassle, time and stress. We might not be the cheapest option available, but we guarantee that our costs are all inclusive, meaning you won’t ever have any unexpected fees or unwanted extras. In fact, if we think you might not need as many hours as we’re currently providing, we’ll happily suggest changes to your support plan so that you’re not paying more than you need to. We operate on a foundation of trust and kindness, and that truly underpins every aspect of the service we provide.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
Qualified carers providing a variety of care services in Dereham

Our brilliant Dereham carers truly are the very best at what they do, and there are three main reasons for that. Firstly, we’re very particular about who we recruit to our care team – we only hire people who share our company-wide values of kindness and compassion, and who are passionate about helping others. Secondly, every carer must undergo a series of rigorous background checks to ensure they’re the type of person you’d be delighted to welcome into your home. And thirdly, all of our carers receive our industry-leading training – both when they start with us, and also on an ongoing basis.

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Branch information
Address

Helping Hands Norwich, 107 Dereham Road, Dereham, NR2 4HT

Show in maps Dereham Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed