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Home care in Harleston

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Lines open until 7:00 PM

New customer

Lines open at 8:30 AM on Monday

Existing customer

01603 510005

Lines open until 7:00 PM

New customer

Lines open at 8:30 AM on Monday

Existing customer

01603 510005

Visiting care and home care in Harleston

Our wonderful Harleston carers are standing by to provide you or a loved one with compassionate, transformative home care that can help improve and maintain your quality of life. Our home care focuses on supporting you to live on your own terms as much as possible – maintaining your normal routines, hobbies and schedules. Whether you need support for a few hours a week at scheduled times, or on a more permanent, full-time basis, we’ll always be able and happy to help. Get in touch with our friendly customer support team today to schedule an initial care needs assessment in your home from your local Helping Hands care manager in Harleston. Whatever type and level of care you opt for, you can rest easy knowing that it’s being provided by expertly-trained carers and is independently regulated by the Care Quality Commission (CQC).

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.

Quality care at home

From short term support to longer term visits and live-in care, our Harleston team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.

Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.

Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Meet the Harleston care team

Christien Ingrosso

Area Care Manager

Our Reviews

Fully regulated by the CQC

Our Harleston branch is fully regulated and accredited by the CQC

Find out more

A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.

High quality home care in Harleston

When you opt for home care from Helping Hands, you’ll get a package of care that is completely personalised to your specific requirements and preferences. Whether you normally do the chores around the home or you have a regular carer who handles the housework, we know that you’ll like things to be done in a certain way. Our care experts will always take the time to understand your needs and wishes and will provide you with a bespoke, holistic care plan that gives you comprehensive support in all the areas you require it most.

Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.

24/7 live in care support

An increasingly popular alternative to moving into a residential care home, live-in care offers you the opportunity to receive expert, one-to-one support from a friendly carer who will be able to quickly get to know your wishes and needs. Your live-in carer will come to stay in your home with you – you’ll need to provide them with their own furnished room – and provide proactive physical and practical care, as well as invaluable companionship. We’ll help pair you with someone who has a similar personality to you and shares your interests, so that you’re able to really enjoy spending time with them – whether that’s just sitting in front of the TV together, or going on days out to your favourite spots. This approach results in many of our live-in care customers becoming genuinely good friends with their carers!

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.

Why Helping Hands is better than a care agency in Harleston

We’re better than a care agency because, as a private care provider, we guarantee your carers will always be directly employed by us. That means we handle their wages, give them sick pay, they receive a pension, and will always ensure they’re trained to the exceptionally high standards you’d expect. And, should your scheduled carer be taken ill or need a break, we’ll always provide a replacement who will also be a Helping Hands carer.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.

Qualified carers providing a variety of care services in Harleston

Our brilliant Harleston carers have all been specifically recruited for their empathetic, dedicated approach to their roles, and have undergone extensive background checks before joining us so that we can ensure they’ll be a perfect fit for us and for you. Every carer receives our industry-leading training when they start with us, as well as undertaking regular refresher courses to keep themselves up to date with the latest care industry standards and best practices.

Other areas we cover

Dereham
Wymondham
Thetford
Aylsham
Diss

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FAQs

Choosing the right care for you or a loved one can be a daunting task, but the Norwich team are here to listen to any of your worries and provide you with complete peace of mind that you’re in the best hands. We’ve been providing care to thousands of families for the past 30 years, so we know what it takes to deliver high quality care to anyone in need.

From a 30-minute call once a week all the way up to several daily calls, we’ll make sure you get the right amount of home care delivered in the way that you want it. So, if you need an extra pair of hands to help you with your shopping or require regular support with your personal care throughout the day, we’ll be there every step of the way.

Experienced in supporting those with cerebral palsy, dementia, motor neurone disease, cancer, mental health conditions and many more, we can ensure your safety, care needs and most of all, your independence, will all be taken care of by the team in Norwich.

If you require more intensive or regular support, live-in care in Norwich may be a more suitable option for you. Chosen by you, a live-in carer will come to live with you in your home to make sure you have everything you need, so you can rest assured that you’re being taken care of fully.

Emotional wellbeing is just as important as being physically healthy, and that’s exactly what our live-in carers aim to achieve when supporting you. They’re there not just to support you with the practicalities, but to be a source of companionship too.

We’re a better option than a care agency because we implement measures to ensure our care staff are properly looked after. We believe it’s really important that our carers are allowed to focus on providing our customers with exceptional care, rather than stressing about sorting admin and chasing payments.

Unlike most care agencies, our carers are directly employed by us. This provides much sought-after job security and also means our customers won’t be snowed under with bothersome paperwork. Agencies, on the other hand, will generally require you to pay your carers yourself, a process that requires lots of fiddly, time-consuming admin.

Private care ensures that you receive the highest standards of service delivery at all times, while being able to remain in the home you love. You’re always in control of the care you receive with Helping Hands, as we work with you or your loved ones to devise a wholly bespoke support plan for you that ensures your wants, needs and preferences are respected at all times, and your favourite routines are always carried out to your exact specification. Whether you choose visiting or live-in care, you can be sure that you will be supported by a dedicated, professional and compassionate private carer who will go above and beyond to ensure you are properly cared for, every single day.

Also known as visiting care, domiciliary care is a great way to ensure you’re supported but without having to give up your independence. We’ll come to you and make sure you receive the very best care without the need of having to up sticks and move into residential care.

With the support of our clinical nurse team, we can also assist with more complex conditions such as PEG feeding, stoma, and catheter management. Being flexible in what we can offer means that you’ll never be left without an option, providing peace of mind for both you and your family.

As part of the Dementia Alliance, we’re committed to ensuring that anyone that is living with dementia can stay in their own homes with the right care for their specific symptoms. Having dementia shouldn’t mean that the person is ‘forgotten about’, and as dementia specialists we’re determined to make sure that this happens to no one with the condition.

We understand how difficult it can be for everyone involved when a dementia diagnosis is given and we’re here to alleviate any worries and concerns for all of you. Whether you’re living in the early or latter stages of any one of the many different types of dementia, we’ll work with all of you to ensure the very best package of care is put in place.

Find out more about dementia care in Norwich here.

Getting older doesn’t mean you should lose your freedom or feel like you can no longer live how you want to. With elderly care from the Norwich team, we’ll find out what really makes you tick and put everything in place to enable you to live as independently as possible.

Loneliness is something that is often talked about, but something that greatly affects the over 65s. We believe that this is something that should be discussed more openly, and if you’re feeling lonely after a loved one has passed away or you feel cut off from your social circle due to mobility issues, we want to help. Home care isn’t just to help with physical requirements; if it’s just a friendly face that you see once a day and occasionally pop to the local shops with, then that’s something that the team can definitely help with.

Has your regular caregiver had to tend to a family emergency? Have you just been discharged from hospital after an accident and need extra support at home? Worry not – the team are on hand to step in and deliver quality care when and where you need it.

Caring for someone is a wonderful job, but it can often be draining if you do it full-time for a loved one; even more so if you’re juggling work and family commitments too. That’s where respite care comes in. Even if it’s just for a few days, we can usually get care in place within as little as 24 hours’ notice. We’ll work with both of you to ensure everything is taken care of – including how you take your tea and what time you like to get up in the morning.

Our carers are chosen primarily for their passion, kindness and helpfulness – something that can’t be taught, but is just naturally within. This is why, 30 years after our inception, we’re leaders in the home care industry – because of our amazing carers.

We also ensure that every single one of our carers go through full background checks, including the Disclosure Barring Service (DBS), accompanied by several character references. As well as our rigorous recruitment process, each carer is trained in manual handling, dementia care, first aid, safeguarding and health & safety, with regular refresher courses insisted upon.

Not only are we one of the founding members of the Homecare Association (HCA), we are also fully regulated by the Care Quality Commission (CQC), who ensure all of our teams are delivering safe, effective and responsive care to our customers.

Branch information

Address

Helping Hands Norwich, 107 Dereham Road, Norwich, NR2 4HT

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

Other care covered

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Home care in Harleston