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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Our Newbury home care team are committed to providing unrivalled care to the home of your loved one as little or often as you require. With a highly-trained team of carers specialising in compassion and regular monitoring and regulation via the Care Quality Commission (CQC), we are dedicated to adhering to best practice as we do our utmost to enhance the wellbeing of vulnerable adults of all ages.

Now with its very own branch of Helping Hands, those requiring care and extra support at home will be able to receive assistance from local carers. The team covers care across Bishop’s Green, Donnington, Enborne, Greenham, Henwick, Hunts Green, Newbury, Stockcross, Thatcham and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01635922663 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Newbury, 51 London Road, Newbury, Berkshire, RG14 1JN (see on maps)

Visiting and live-in care across Newbury

Nestled in the heart of West Berkshire, Newbury is known for its scenic walks, independent shops and Arts scene, such as the Corn Exchange and The Watermill Theatre. But the town is perhaps most famously known for being the home of Highclere Castle, where period drama Downtown Abbey is filmed.

Whether you or a loved one require occasional companion visits from as little as 30 minutes per week, regular check-ins and support out in the community, or full-time live-in care for assistance around the clock, our team in Newbury are on hand to help with a flexible care plan tailored to your needs.

Meet the team

Jo McCluskey

Meet Jo McCluskey, our Area Care Manager, Newbury

My main roles and responsibilities as area care manager are to oversee and improve the running of the branches within the south west. I am responsible for ensuring we are providing a safe service and that we are delivering high standards of care and supporting the branch managers. I joined the care industry over 20 years ago, mainly due to a personal experience of a family member receiving care. This inspired me to want to work in an industry where I felt I could make a small difference to someone's life and also something I found rewarding. I love to go for walks in the countryside, and I like to read, especially a good biography. I have two young grandchildren that keep me very busy, and I enjoy spending time with them going for days out and holidays. I also really enjoy going to the cinema to watch a good movie.
Abbie Davis

Abbie Davis

Head of Live-in Care, South West

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Adam Wilkins

Adam Wilkins

Regional Care Director, South West

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite CarePalliative Care

Other services we provide at this branch

Visiting care in and around Newbury

Since 1989, we have been providing person-centred home care to those that need extra support at home. From light household duties, cooking and accompanying you to appointments, to personal care, moving & handling and support with complex health conditions – we can offer reliable, quality care that is tailored around your preferences and requirements.

Whether you have Parkinson’s and need assistance with mobilising safely in and around your home, or if you’re struggling to keep up with the housework after an operation and need some help on a short-term basis, visiting care will fit in around your needs. That way, you and your family can rest assured that everything is covered and that you can remain in the comfortable and familiar surroundings of your own home.

With care from as little as 30 minutes per week, we can be completely flexible around you. So, if your care needs change and you require more support, we can adapt your support plan to reflect this. Equally, if you become more comfortable with your carer and decide that you might like to have an afternoon out of the house to visit Newbury Racecourse, we can accompany you and enjoy the change of scenery with you.

Newbury live-in care that enables you to stay in your own home

If you require more intensive support for complex health needs or perhaps you’re living with your partner and you both need a bit of extra help now that you’re in your senior years – having a live-in carer live with you at home to provide round-the-clock support could be just what you’re looking for.

We will work with you to find the right carer for you that not only has experience in your care needs – whether that’s dementia, diabetes or a spinal injury – but also shares similar likes, dislikes and personality traits to you. After all, they’ll be living with you in your home, so being part of the selection process is an important part of choosing your carer.

Live-in care can make a huge difference to your life; not only are you receiving one-to-one care that is tailored to you, but you also don’t have the upheaval of leaving your beloved home. You can keep and maintain your home comforts, all whilst getting the right type of support that you need and on your terms.

Better than a care agency in Newbury

Using a private home care provider such as Helping Hands is a much more straightforward, stress-free option that turning to a care agency. We employ all of our carers directly, which means that we pay their salary, give them comprehensive training, take care of all the behind-the-scenes admin, and won’t surprise you with any hidden costs or unexpected fees. With Helping Hands, what you see is what you get. Plus you’ll get much more control over the type of care you receive, as well as being able to determine exactly how many hours of care you want per week.

Extra reassurance with domiciliary care

Domiciliary care, or visiting care, can provide you and your family the extra reassurance you need so that you’re confident that you have everything you need whilst at home, particularly if your close relatives live a significant distance away from you. Knowing that there is someone local to you to pop in, make you some lunch and catch up over a cup of tea can relieve some of the stress and anxiety you may feel if you need extra support.

And it’s not just you that we’ll take care of; we’ll help out around the house, accompany you to your hair appointment and even take your canine companion out for a walk around the North Wessex Downs. Whatever it is that we can help with to make your life that little bit easier, we will.

Specialist dementia care in Newbury

A dementia diagnosis can be an unsettling time for all of you, whether you’re supporting your mother that has just been diagnosed with Alzheimer’s or your father has just developed vascular dementia. Knowing how to help with the condition is where we specialise, and we’ll provide the most considered person-centred care to your loved one whilst supporting you and the rest of the family too.

There are a variety of different symptoms that can affect an individual with dementia – from memory loss and confusion, to difficulty with routines and sensory disorientation – and everyone is affected very differently. That’s why we’ll get to know the individual and what matters most to them, enabling us to provide dementia care that’s centred around the them.

Additional support with elderly care

Whether you have difficulty doing the things you used to because you’ve developed arthritis, or if you aren’t as confident as you once were leaving the house to collect your weekly groceries and attend appointments – care from the Newbury team will ensure that you no longer have to struggle or worry about doing the things you need to do.

Elderly care can be offered during the day, evening or throughout the night, so that you always have the support that you need, when you need it. It might be that you need to administer medication at night but are unable to do so alone, or you might need support getting in and out of bed. Whatever you need help with, we’ll be there to support you.

Respite care for emergencies

Emergencies can arise at any given moment without prior warning. So that you’re not left without support when you need it most, respite care from the Newbury team can offer assistance usually within 24 hours from when you get in touch with us. That way, if your regular caregiver needs to take a break or has to step away to tend to an urgent matter, you can rest assured that your care routines are maintained by some of the best carers in the industry.

Respite care could also be suitable if you want to take a holiday with family or by yourself, but need support to travel and with personal care whilst you’re there. Whether you choose to take a break along the English coast or if you want to venture further afield by travelling abroad, we’ll be there with you every step of the way so that you can enjoy a well-earned break.

Fully trained live-in carers that are local to you

With all of the carers that we employ at Helping Hands, we ensure they are from the local area and are extremely kind and compassionate people. And that’s no different in Newbury. To ensure that all of our carers have what it takes to be part of one of the industry’s leading home care companies, they all undergo extensive background checks, including Disclosure Barring Service (DBS) screenings, and character references. They also participate in our award-winning training programme, that includes manual handling, personal care, dementia, first aid and safeguarding.

As with the rest of our company, our Newbury branch adheres to guidelines set by the Care Quality Commission (CQC) to ensure that the care our local residents receive is safe, effective and responsive. That way, you can have full confidence that we are following stringent practices that are set by a governing body, and that we are doing what we say we will.

Find out more about live-in care in Newbury

To find out how we can provide support for you or a loved one, you can contact our customer team via telephone seven days a week.

You are welcome to visit us at our branch in Newbury, where the team will be happy to discuss your care needs and the best options for you. We’ll even come and visit you at home if you find that easier – just let us know.

Call us on 01635922663 Talk to us on live chat Request a call back


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taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

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Our credentials

Our Newbury branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Newbury, 51 London Road, Newbury, Berkshire, RG14 1JN Show on Map

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