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Home care in Newcastle

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open at 8:00 AM today

New customer
Request a callback

Lines open at 8:30 AM today

Existing customer
0191 500 8915

Lines open at 8:00 AM today

New customer
Request a callback

Lines open at 8:30 AM today

Existing customer
0191 500 8915

Visiting care and home care in Newcastle

Located on the famous River Tyne, Newcastle is one of the biggest cities in the UK and one of the most vibrant too. With famous landmarks such as the Tyne Bridge, St James Park and the Angel of the North, there’s a whole host of things to see and do in this energetic city.

Our team providing home care in Newcastle are always on hand to provide support for our carers, or if it’s out of hours our on-call team is available 24 hours a day. All our carers are regulated by the Care Quality Commission (CQC), ensuring that we are providing the best standard of care that we can.

Included in our home care in Newcastle we offer support with companionship and housekeeping, right through to palliative care, or complex clinical if required. On an hourly visiting basis starting with weekly drop-ins, or full-time live-in care, we can provide a carer tailored to your needs and determined to preserve your wellbeing throughout your routine. Your carer will be matched to your personality & interests and the service they provide can be as flexible as your requirements change.

Quality care at home

From short term support to longer term visits and live-in care, our Newcastle team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

live in care
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

visiting care
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Newcastle care team
Rebekah Chapman
Rebekah Chapman

Branch Care Manager

At Helping Hands Newcastle I am responsible for overseeing all day to day activities including; managaing the office team and care staff, ensuring our lovely...

Michelle Dutton
Michelle Dutton

Area Care Manager

I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share...

Our Reviews
CQC Logo
Fully regulated by the CQC

Our Newcastle branch is fully regulated and accredited by the CQC

Find out more
Home care in Newcastle

Whether you are looking for one visit a week or three calls a day our qualified carers will be able to provide home care in Newcastle that suits exactly what you are looking for. Your carer or companion will be able to support you with personal care, medication support, house work and complex nursing care for more complex conditions.

As we age general tasks and household chores can become more difficult, but that doesn’t mean your independence should be affected.

You might need a helping hand with the laundry once a week, or support getting in and out of bed, nonetheless, our team of expert carers are only a phone call away. Tailored around you and your needs, our bespoke care plans are designed around not only your care needs, but your personality and interests too. You’ll gain more than a carer, you’ll gain a friend.

If your care needs change and you need to alter your care routine that’s no problem at all. Our visiting home care service is entirely flexible ensuring you get the exact level of care that you need.

Live in care - for total peace of mind

Live-in care in Newcastle is a great option for those who are needing higher level care or more continuous support in the comfort of their own home. It is a great alternative to residential care as it allows you to maintain your independence and make your own choices-no matter how big or small.

Dementia care at home can help you to keep your usual routine, maintain familiarity, and limit any disruption-all of which are important in maintaining wellbeing, especially for those with dementia. We understand that dementia is a condition which affects entire families, not just those who have been diagnosed. For this reason, we have a team of dementia specialists who will happily speak with you about the dementia care we can provide in Newcastle.

We take the time to match a suitable live-in carer to you, based on your needs as well as your personality and interests, this way you can be reassured that your carer will be a great match to you.

Every live-in care package is tailored exactly to your needs and can be altered to accommodate any changes in circumstance.

The difference between Helping Hands and a care agency in Newcastle

We do our utmost to ensure paying for your care is as straightforward as possible. As a home care provider, rather than an agency, we directly employ all our carers, which means that you won’t be subjected to any hidden fees, surprise costs or time-consuming paperwork. It also means that our carers are aware of how much we value them and are able to dedicate their time and energy to providing you with the exceptional care that you deserve – rather than worrying about chasing payslips or spending precious time doing fiddly administration.

Every carer that works for Helping Hands has been recruited and trained in house which is what ensures your continuity of carer. Training and support is provided for our carers at regular intervals, or if a complex care package has specific needs.

Respite Care Newcastle - short term care support

The Newcastle branch can provide respite support to suit any temporary needs. They can provide as little as one day if that is all you need, or up to four weeks if your care needs are not enduring.

Respite care can be great for:

  • Hospital discharge – If you need a few weeks of support following an operation or illness respite care is a great option.
  • Holidays – Respite care is convenient for support whilst you are on holiday, or if you need care for a loved one who will be remaining at home during your time away.
  • One off occasions – Family parties, weddings and university graduations are all events which might need a single day of support. You can have a carer who will travel with you and provide support throughout the entire day.

For more information on how we can provide care that suits your needs, why not get in touch with our team today?

Other areas we cover
Local updates
housekeeping
What to Know Before Beginning Live in Care in Newcastle

How Live in Care in Newcastle Differs to Visiting Care Visiting care is designed for...

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companionship
Why Helping Hands Are a Trusted Elderly Care Provider in Newcastle

Why You Should Choose Helping Hands for Elderly Home Care in Newcastle Helping Hands have...

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pallative care
How Home Care Enables Seniors to Stay Active in Newcastle

Why It’s Important for The Elderly to Stay Active Remaining active in later life offers...

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Branch information
Address

Helping Hands Newcastle, 274 Chillingham Road, Newcastle-upon-Tyne, NE6 5LQ

Show in maps Newcastle Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed