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Home care in South Shields

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open at 8:30 AM today

Existing customer
0191 500 8915

Lines open at 8:30 AM today

Existing customer
0191 500 8915

Visiting care and home care in South Shields

From our branch in the heart of South Shields, our dedicated team of friendly and professional carers support families living in South Shields, Jarrow, Boldon Colliery, Cleadon, Whitburn, East Boldon and the surrounding areas.

We provide tailored care plans to suit yours or your loved one’s needs. From preparing breakfast, helping you or your loved one get showered and dressed in the morning, popping to the shop as well as additional help with more complex care needs, our expert carers are here to support you.

We pride ourselves on providing the highest quality home care service in South Shields, fully regulated by the Care Quality Commission. We also provide respite support, housekeeping services and round-the-clock care across other areas of Newcastle too.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care at home

From short term support to longer term visits and live-in care, our South Shields team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the South Shields care team
Rebekah Chapman
Rebekah Chapman

Branch Care Manager

At Helping Hands Newcastle I am responsible for overseeing all day to day activities including; managaing the office team and care staff, ensuring our lovely...

More about Rebekah Chapman
Michelle Dutton
Michelle Dutton

Area Care Manager

I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share...

More about Michelle Dutton
Our Reviews
CQC Logo
Fully regulated by the CQC

Our South Shields branch is fully regulated and accredited by the CQC

Find out more
A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
Home care South Shields

Our care visits start from just 30 minutes per week, all the way through to several hours a day. Visiting care in the comfort of your home is a great way to preserve your independence, designed to fit in around your lifestyle, routines and requirements, even if you only need a quick visit each week.

Whether you’re looking for care for yourself or someone close to you, visiting home care enables you to have the right level of care in the place you feel most comfortable. Our South Shields carers can support you with making sure you have the correct medication at the right time, helping with mobility aids such as walking frames and supporting you with household duties including ironing and laundry. Our carers are also great company and love to chat.

Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
Round-the-clock live in care support in your own home

As conditions deteriorate, you might find that you or your loved one needs more regular support. Continuous, 24-hour care ensures you can stay living in your home, whilst still receiving the same aspects of visiting care.

Live-in care is an ideal solution for those who have an advanced condition or have very particular needs. All our live-in carers are fully-trained and confident to support with administering medication or helping with mobility, as well as carrying out complex care needs, such as stomas and catheters.

We handpick our carers to suit your needs and your personality; that way they’ll be more than just a carer. They’ll also be a friend or companion.

To find out what is live in care, click here.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
Domiciliary care in South Shields

Domiciliary care, also known as home care is a great option for those wanting to remain in their own home. Our South Shields team will provide a bespoke care plan, built with your needs in mind. Whether you need help changing the bed sheets or someone to accompany you to the local shop, our South Shields carers are more than happy to help.

From personal care to mobility support, our professional and compassionate carers are more than capable to help you and your family. With award-winning training, their expertise and knowledge will support you the throughout your journey.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
Dementia care in South Shields

The symptoms and intensity of dementia vary with each person. Because dementia affects people in different ways, finding the right level of support can be difficult.

Familiarity is key, that’s why we’ll closely follow a tailored care plan, built by and around you. Whether your loved one needs medication at a specific time or has a favourite TV programme that they enjoy watching, our carers will be on hand to facilitate this routine.

Four older adults sit around a circular outdoor table, smiling and raising teacups in a toast. Enjoying Christmas activities for the elderly at home, they share cheerful tea time together in a garden adorned with festive joy.
Elderly care for you or your loved ones

Elderly care is a great option for those looking for extra support around the house or local community. Giving peace of mind for both you and your family, our dedicated carers will be on hand to help you with your needs, whether it’s household duties such as laundry, or a regular friendly face to accompany you.

We understand accepting someone new to your family home is difficult, that’s why we’ll carefully handpick your carer, ensuring your needs, personality and interest are well matched.

A woman in a purple uniform smiles while carrying a laundry basket with folded clothes up a staircase. She has glasses on her head, wears a lanyard, and appears to be a carer or healthcare worker.
Respite care at the times you need extra support

Constantly caring for a family member or friend can have an impact on your own emotional and physical wellbeing. If you’re starting to feel overwhelmed, short-term relief may be the best option.

Respite care allows you to have a break, but also ensures the person you’re supporting has the same level of care you provide for them, whilst still living in their own home.

You can use respite care for other reasons, such as other commitments or a family occasion or emergency which requires your attention. Or, you may wish to have some support following a hospital stay or illness. Our South Shield carers will make sure your routines are followed closely so your loved one always receives a consistent level of care.

An older woman with short blonde hair and glasses smiles while knitting, sitting on a cushioned chair indoors. She wears a light blue cardigan and is engaged in conversation with another person.
Our team of trained South Shields carers

We’re fully committed to providing the highest quality of care possible. To make sure our carers have the right skills and capabilities, we ensure each carer goes through a detailed, mandatory training programme before they start working out in the South Shields community, covering:

  • Personal care
  • Safe moving and manual handling
  • Medication administration
  • Mobility support
  • First aid

Not only is our training endorsed as a Centre of Excellence by Skills for Care, we’re also fully regulated by the Care Quality Commission (CQC), meaning our carers have gone through a detailed background check and follow the most up-to-date practices in their work.

Other areas we cover
Branch information
Address

Helping Hands Newcastle, 274 Chillingham Road, Newcastle-upon-Tyne, NE6 5LQ

Show in maps South Shields Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed