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National Live-in care coverage

Live-in care and visiting home care in Wales

Our flexible live-in care services are available across Wales, including Cardiff, Swansea, Newport, Merthyr Tydfil, Wrexham, Haverfordwest, Carmarthen, Aberystwyth and the surrounding areas. We enable people to receive the finest high-end care, to live comfortably and independently within their own homes, surrounded by friends, family pets and personal belongings, avoiding a move into a residential care home.

Whether you need full time live-in care or short term respite, convalescence, help planning for your long term care, or you simply require just a single call per day, we will be able to work around your needs. Carers can live with your loved one in their own home, or visit as frequently as you need, from 30 minutes through to longer “sit” sessions that may take most of the day or even help during the night.

Regulator CSSIW reports we go ‘above and beyond’

Helping Hands has been providing exceptional home care since 1989 and is still proudly family owned and run. Following an inspection of the Helping Hands Cardiff branch by our regulator the Care and Social Services Inspectorate Wales (CSSIW), we were awarded as often going “above and beyond, doing the things that are ‘not on the list'”.

We are committed to providing an unparalleled care service, ensuring we meet the highest possible standards of quality home care. Helping Hands live-in care packages are tailored personally to your care needs. We work with doctors, nurses and many private hospitals to deliver home care and housekeeping that meets your exact requirements.

We carefully match you with a fully trained carer who will live with you in your home, supporting you with your day-to-day needs and even being on call overnight. Whether it’s helping with personal care, going to the toilet, help taking medication, housekeeping or moving round the house, many of our carers become a lifeline to our customers, enabling them to live the way they want every day.

If you have an acquired or progressive medical condition or have been recently injured and need support around the home, one of our nurse-led carers can give you the extra support you need. If your medical condition requires that you take medication in the middle of the night, one of our carers can be there to remind you to take it and help to administer it.

Most importantly, we carefully manage the entire process for you, from start to finish so you don’t have to!

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Areas across Wales that we cover:

Cardiff Swansea Newport
Merthyr Tydfil Wrexham Barry
Neath Cwmbran Bridgend
Llanelli Caerphilly Port Talbot
Pontypridd Aberdare Colwyn Bay
Pontypool Penarth Rhyl

Friendly, expertly trained, qualified carers in Wales

The idea of welcoming a new person into your home and life may seem a little daunting and unsettling at first. With a handpicked live-in carer, that’s matched perfectly to you, your life can stay much the same as before. We walk you through each step of the way and place up most importance on matching you with someone you feel the most comfortable with and who understands your routines, likes and interests.

Before beginning their work with us, all our carers take part in an intensive training programme at our Centre of Excellence where they develop a wide knowledge of personal through to complex condition-led care. But the training does not stop there. Every Helping Hands carer takes part in on-going training to boost their knowledge and experience across a wide range of areas, from dementia care to complex care requirements. All Helping Hands carers are DBS checked and trained to help you or your loved one remain independent in their home, whilst giving you the level of live-in care that you require.

My carer makes a huge difference to all areas of my daily life. He is always flexible and has built up a great working relationship with me.

Jonathan, a live-in care customer

How live-in care is helping Dorothy

I enjoy meeting and looking after people, and being able to do what I can to help others. I am motivated by knowing that I can wake up each day knowing that I will be helping someone.

Beverley, a live-in carer


Find out more about live-in care or visiting care in Wales

Choosing the right care option can often seem like a daunting decision, but Helping Hands are here to help. If you are considering live-in care or visiting care in Wales and would like to discuss your options, simply call one of our friendly advisors today on 08437770026 and we can talk you through the options that could work for you. Our phone lines are open seven days a week.

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