Home care in Wales
Visiting care and home care in Wales
Our flexible live-in care services are available across Wales, including Cardiff, Swansea, Newport, Merthyr Tydfil, Wrexham, Haverfordwest, Carmarthen, Aberystwyth and the surrounding areas.
We enable people to receive the finest high-end care, to live comfortably and independently within their own homes, surrounded by friends, family pets and personal belongings, avoiding a move into a residential care home.
Whether you need full-time live-in care or short-term respite, convalescence, help planning for your long-term care, or you simply require a single call per day, we will be able to work around your needs.
Care workers can live with your loved one in their own home, or visit as frequently as you need, from 30 minutes through to longer “sit-in” sessions that may take most of the day or even help during the night.
Quality care provided in your own home
Home care from our Wales team offers security, mobility, and companionship.
For over 30 years, we've provided nurse-supported assistance, companionship and expert care to thousands of individuals across England and Wales. As industry leaders in home care, we know just what it takes to provide the right level of support so that you can retain your independence in the comfort of your own home.
We offer two types of home care:
Constant 24-hour care
Live-in care
One-to-one support from a fully qualified carer that lives with you. Full-time support so you can stay at home where you feel most comfortable.
- Round-the-clock (24/7)
- In your own home
- Personalised care plan
- Carer to match your needs, personality and interests
Occassional care visits
Hourly visiting care
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
- From 30 minutes a week depending on your needs
- In your own home
- Flexible care plan based on customer's needs
- All levels of care covered
Meet the Wales care team
Area Care Manager
Hello, I’m Claire, Area Manager in the South West. I am mainly responsible for ensuring that each of our carers has the support and training they need to deliver an outstanding service to the customers daily. Engaging with the customers is also a vital role for me as it shows them that we are passionate about the care we provide, allowing us to stand out as one of the leading providers of care in the country.
Regional Care Director, South West
Reviews and credentials
We are actively collecting and monitoring our reviews and feedback for Wales to ensure our customers receive the best possible live in and home care service.
Fully regulated by the CIW
Wales is covered by our Cardiff branch, which is fully regulated and accredited by the CIW. Learn moreOther care we provide
Regulator CIW reports we go 'above and beyond'
Helping Hands has been providing exceptional home care since 1989 and is still proudly family-owned and run. Following an inspection of the Helping Hands Cardiff branch by our regulator the Care Inspectorate Wales (CIW), we were awarded as often going “above and beyond, doing the things that are ‘not on the list'”.
We are committed to providing an unparalleled care service, ensuring we meet the highest possible standards of quality home care. Helping Hands live-in care packages are tailored personally to your care needs. We work with doctors, nurses and many private hospitals to deliver home care and housekeeping that meets your exact requirements.
We carefully match you with a fully-trained care worker who will live with you in your home, supporting you with your day-to-day needs and even being on call overnight. Whether it’s helping with personal care, going to the toilet, help taking medication, housekeeping or moving round the house, many of our care workers become a lifeline to our customers, enabling them to live the way they want every day.
If you have an acquired or progressive medical condition or have been recently injured and need support around the home, one of our nurse-led care workers can give you the extra support you need. If your medical condition requires that you take medication in the middle of the night, one of our care workers can be there to remind you to take it and help to administer it.
Most importantly, we carefully manage the entire process for you, from start to finish so you don’t have to!
If you’re receiving direct payments for social care through social services, we are able to accept top-ups to these payments. Get in touch to find out more.
Areas Across Wales We Cover:
| Cardiff | Swansea | Newport |
| Merthyr Tydfil | Wrexham | Barry |
| Neath | Cwmbran | Bridgend |
| Llanelli | Caerphilly | Port Talbot |
| Pontypridd | Aberdare | Colwyn Bay |
| Pontypool | Penarth | Rhyl |
| Carmarthenshire | Flintshire | Powys |
| Vale of Glamorgan | Pembrokeshire | Gwynedd |
| Conwy | Denbighshire | Monmouthshire |
| Torfaen | Ceredigion | Isle of Anglesey |
| Blaenau Gwent | Merthyr Tydfil |
Friendly, expertly trained, qualified care workers in Wales
The idea of welcoming a new person into your home and life may seem a little daunting and unsettling at first. With a handpicked live-in care worker, matched perfectly to you, your life can stay much the same as before. We walk you through each step of the way and place up most importance on matching you with someone you feel the most comfortable with and who understands your routines, likes and interests.
Before beginning their work with us, all our care workers take part in an intensive training programme at our Centre of Excellence where they develop a wide knowledge of personal care through to complex condition-led care. But the training does not stop there. Every Helping Hands care workers takes part in ongoing training to boost their knowledge and experience across a wide range of areas, from dementia care to complex care requirements. All Helping Hands care workers are DBS checked and trained to help you or your loved one remain independent in their home, whilst giving you the level of live-in care that you require.
Find Out More About Home Care In Wales
Choosing the right care option can often seem like a daunting decision, but Helping Hands are here to help. If you are considering live-in care or visiting care in Wales and would like to discuss your options, simply call one of our friendly advisors today on 01972385760 and we can talk you through the options that could work for you. Our phone lines are open seven days a week.