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Your nearest branch: Cardiff
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Lines open at 9:00 AM on Sunday

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Existing customer
01972 385758
Your nearest branch: Cardiff
Speak to our team today

Lines open at 9:00 AM on Sunday

New customer

Lines are currently closed

Existing customer
01972 385758

Visiting care and home care in Wales

Our flexible live-in care services are available across Wales, including Cardiff, Swansea, Newport, Merthyr Tydfil, Wrexham, Haverfordwest, Carmarthen, Aberystwyth and the surrounding areas. 

We enable people to receive the finest high-end care, to live comfortably and independently within their own homes, surrounded by friends, family pets and personal belongings, avoiding a move into a residential care home.

Whether you need full-time live-in care or short-term respite, convalescence, help planning for your long-term care, or you simply require a single call per day, we will be able to work around your needs.

Care workers can live with your loved one in their own home, or visit as frequently as you need, from 30 minutes through to longer “sit-in” sessions that may take most of the day or even help during the night.

GET THE INFORMATION YOU NEED
Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Quality care supporting families in Wales

Our carers provide a wide range of support across Wales, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

  • National care provider with 155+ branches
  • CQC regulated services
  • Thousands of 5-star reviews from families
  • Carefully selected carers with compassion and empathy
  • Flexible support tailored to individual needs
  • Home care services available in Wales
    Live-in care

    Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

    Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
    • Round the clock 24/7 care
    • Handpicked carers selected for their patience, kindness and empathy​
    • Peace of mind for families
    Learn about live-in care
    Hourly visiting care

    Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

    A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
    • Flexible care to suit your needs and routines
    • Support with managing conditions or medications
    • Companionship as well as care
    Learn about visiting care
    GET THE INFORMATION YOU NEED
    Branch information

    View your local branches details including location, opening times and services offered.

    Understanding care costs

    Get a clear overview of costs and what affects pricing, so you can plan with confidence.

    Not sure what type of care you need? Request a brochure and read about our services in your own time.

    Supporting people living in Wales

    While we do not have a physical branch in Wales, care in the area is coordinated by our Cardiff branch, working with carers who support people across the local community.

    Adam Wilkins
    Adam Wilkins

    Divisional Director

    Hi, I'm Adam and as Regional Care Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order...

    More about Adam Wilkins
    Sophie Parker
    Sophie Parker

    Head of Operations

    My main roles and responsibilties as Area Care Manager are to oversee and improve the running of the branches within the South West. I am...

    More about Sophie Parker
    Claire Garside
    Claire Garside

    Area Care Manager

    Hello, I'm Claire, Area Manager in the South West. I am mainly responsible for ensuring that each of our carers has the support and training...

    More about Claire Garside
    What families say about our care
    CQC Logo
    Fully regulated care supporting Wales

    Care services supporting families in Wales are delivered by our Cardiff branch, which is fully regulated by the CQC.

    Find out more
    A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
    Regulator CIW reports we go 'above and beyond'

    Helping Hands has been providing exceptional home care since 1989 and is still proudly family-owned and run. Following an inspection of the Helping Hands Cardiff branch by our regulator the Care Inspectorate Wales (CIW), we were awarded as often going "above and beyond, doing the things that are 'not on the list'".

    We are committed to providing an unparalleled care service, ensuring we meet the highest possible standards of quality home care. Helping Hands live-in care packages are tailored personally to your care needs. We work with doctors, nurses and many private hospitals to deliver home care and housekeeping that meets your exact requirements.

    We carefully match you with a fully-trained care worker who will live with you in your home, supporting you with your day-to-day needs and even being on call overnight. Whether it’s helping with personal care, going to the toilet, help taking medication, housekeeping or moving round the house, many of our care workers become a lifeline to our customers, enabling them to live the way they want every day.

    If you have an acquired or progressive medical condition or have been recently injured and need support around the home, one of our nurse-led care workers can give you the extra support you need. If your medical condition requires that you take medication in the middle of the night, one of our care workers can be there to remind you to take it and help to administer it.

    Most importantly, we carefully manage the entire process for you, from start to finish so you don’t have to!

    If you’re receiving direct payments for social care through social services, we are able to accept top-ups to these payments. Get in touch to find out more.

    Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
    Friendly, expertly trained, qualified care workers in Wales

    The idea of welcoming a new person into your home and life may seem a little daunting and unsettling at first. With a handpicked live-in care worker, matched perfectly to you, your life can stay much the same as before. We walk you through each step of the way and place up most importance on matching you with someone you feel the most comfortable with and who understands your routines, likes and interests.

    Before beginning their work with us, all our care workers take part in an intensive training programme at our Centre of Excellence where they develop a wide knowledge of personal care through to complex condition-led care. But the training does not stop there. Every Helping Hands care workers takes part in ongoing training to boost their knowledge and experience across a wide range of areas, from dementia care to complex care requirements. All Helping Hands care workers are DBS checked and trained to help you or your loved one remain independent in their home, whilst giving you the level of live-in care that you require.

    A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
    Find Out More About Home Care In Wales

    Choosing the right care option can often seem like a daunting decision, but Helping Hands are here to help. If you are considering live-in care or visiting care in Wales and would like to discuss your options, simply call one of our friendly advisors today on 01972385760 and we can talk you through the options that could work for you. Our phone lines are open seven days a week.

    Supporting communities across Wales

    Our carers provide home care in Wales and nearby areas including these locations.

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    Speak to our care team

    If you're exploring care options in oxford, our team can help you understand the support available and answer any questions you may have. Call our care team today.

    01972 385760
    Branch information
    Address

    Helping Hands Cardiff, 5A Beulah Road, Cardiff, CF14 6LT

    Show in maps Wales Branch
    Opening times
    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:30 PM
    Sunday 9:00 AM - 5:30 PM
    Monday 8:30 AM - 5:30 PM
    Tuesday 8:30 AM - 5:30 PM
    Wednesday 8:30 AM - 5:30 PM
    Thursday 8:30 AM - 5:30 PM
    Friday 8:30 AM - 5:30 PM
    Saturday Closed
    Sunday Closed