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Live-in care and visiting home care in Wales

Our flexible live-in care services are available across Wales, including Cardiff, Swansea, Newport, Merthyr Tydfil, Wrexham, Haverfordwest, Carmarthen, Aberystwyth and the surrounding areas. We enable people to receive the finest high-end care, to live comfortably and independently within their own homes, surrounded by friends, family pets and personal belongings, avoiding a move into a residential care home.

Whether you need full-time live-in care or short-term respite, convalescence, help planning for your long-term care, or you simply require a single call per day, we will be able to work around your needs. Care workers can live with your loved one in their own home, or visit as frequently as you need, from 30 minutes through to longer “sit-in” sessions that may take most of the day or even help during the night.

Regulator CIW reports we go ‘above and beyond’

Helping Hands has been providing exceptional home care since 1989 and is still proudly family-owned and run. Following an inspection of the Helping Hands Cardiff branch by our regulator the Care Inspectorate Wales (CIW), we were awarded as often going “above and beyond, doing the things that are ‘not on the list'”.

We are committed to providing an unparalleled care service, ensuring we meet the highest possible standards of quality home care. Helping Hands live-in care packages are tailored personally to your care needs. We work with doctors, nurses and many private hospitals to deliver home care and housekeeping that meets your exact requirements.

We carefully match you with a fully-trained care worker who will live with you in your home, supporting you with your day-to-day needs and even being on call overnight. Whether it’s helping with personal care, going to the toilet, help taking medication, housekeeping or moving round the house, many of our care workers become a lifeline to our customers, enabling them to live the way they want every day.

If you have an acquired or progressive medical condition or have been recently injured and need support around the home, one of our nurse-led care workers can give you the extra support you need. If your medical condition requires that you take medication in the middle of the night, one of our care workers can be there to remind you to take it and help to administer it.

Most importantly, we carefully manage the entire process for you, from start to finish so you don’t have to!

If you’re receiving direct payments for social care through social services, we are able to accept top-ups to these payments. Get in touch to find out more.

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Meet Adam, our Regional Care Director

Adam Wilkins

Hi, I’m Adam and as Regional Care Director, I’m responsible for making sure that all the customers we help day-in day-out across the South West and South Wales are looked after brilliantly. In order to do this, we need to have the very best carers and support teams there for them so that they can thrive within Helping Hands and do what they do best: care.

I think we do everything possible to really understand our customers’ needs and then do everything possible to find the right carer for them. Our carers do a wonderful job, and they are special people who are ‘hardwired’ to care.

Areas across Wales that we cover:

Cardiff Swansea Newport
Merthyr Tydfil Wrexham Barry
Neath Cwmbran Bridgend
Llanelli Caerphilly Port Talbot
Pontypridd Aberdare Colwyn Bay
Pontypool Penarth Rhyl
Carmarthenshire Flintshire Powys
Vale of Glamorgan Pembrokeshire Gwynedd
Conwy Denbighshire Monmouthshire
Torfaen Ceredigion Isle of Anglesey
Blaenau Gwent Merthyr Tydfil

Friendly, expertly trained, qualified care workers in Wales

The idea of welcoming a new person into your home and life may seem a little daunting and unsettling at first. With a handpicked live-in care worker, matched perfectly to you, your life can stay much the same as before. We walk you through each step of the way and place up most importance on matching you with someone you feel the most comfortable with and who understands your routines, likes and interests.

Before beginning their work with us, all our care workers take part in an intensive training programme at our Centre of Excellence where they develop a wide knowledge of personal care through to complex condition-led care. But the training does not stop there. Every Helping Hands care workers takes part in ongoing training to boost their knowledge and experience across a wide range of areas, from dementia care to complex care requirements. All Helping Hands care workers are DBS checked and trained to help you or your loved one remain independent in their home, whilst giving you the level of live-in care that you require.

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My carer makes a huge difference to all areas of my daily life. He is always flexible and has built up a great working relationship with me.

Jonathan, a live-in care customer

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How live-in care is helping Dorothy
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I enjoy meeting and looking after people, and being able to do what I can to help others. I am motivated by knowing that I can wake up each day knowing that I will be helping someone.

Beverley, a live-in carer

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Find out more about live-in care or visiting care in Wales

Choosing the right care option can often seem like a daunting decision, but Helping Hands are here to help. If you are considering live-in care or visiting care in Wales and would like to discuss your options, simply call one of our friendly advisors today on 01972385760 and we can talk you through the options that could work for you. Our phone lines are open seven days a week.

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