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and Sat & Sun: 9am - 6pm

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What is emergency home care?

Where do you need care?

We can provide care in your home anywhere in England & Wales

Emergency home care is care for anyone in urgent need of support with activities of daily living at home, thus enabling them to continue to live independently in the comfort of familiar surroundings. Care needs often arise without warning or being able to plan in advance, but with emergency home care from Helping Hands, you can have the support of a fully trained carer within 24 hours of your initial contact with us.

Whether you’ve just been discharged from hospital and need support whilst you recover at home, require urgent palliative care so you can be surrounded by your loved ones in your last weeks and days or your regular caregiver is unavailable, our friendly local teams can swiftly step in and arrange the right level of support for you.

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Who can emergency home care help?

There’s a whole host of different scenarios that emergency home care can help with, which is why we ensure that each support plan that is put into place is as individual as you are. As the name suggests, emergency home care is for someone in a crisis who urgently needs support there and then. There are a variety of different ways that we can offer one-to-one home care whilst you rest and recuperate in the comfort of your own home.

Night time careYour regular caregiver may have suddenly been taken ill or needs to take some time off and you may need someone to fill in whilst they take a leave of absence. Although you are fairly independent, you get support with the shopping, housework and prompting to take your medication and are worried about not having anyone that can pop in and have a chat and help you around your home. With visiting care, we can quickly arrange for a local team of carers to call in on you throughout the day to support you with preparing your meals and taking you to appointments, filling in for your regular caregiver until they are ready to return.

If you require 24-hour support due to more complex health needs such as cancer or after recovering from a brain or spinal injury, we can offer emergency live-in care. This is where a dedicated carer will come and live with you in your home and be on hand throughout the day and night to offer personalised support for all of your needs, with a relief carer filling in when they sleep and require breaks.

Live-in care is also suitable for those requiring end-of-life support as it enables them to have a carer exclusively for them, who will get to know all of their care needs, emotional requirements and final wishes. A home carer can offer unequivocal support to both the individual receiving care and their loved ones, enabling them to spend their final moments away from hospital or a hospice and surrounded by familiarity, comfort and the love of their family.


What to expect with emergency home care

When you’re trying to arrange care for yourself or a loved one at the drop of a hat, it can be highly stressful and often difficult to know where to start. Knowing whether to choose residential care, a hospital or home care can be all-consuming, when all you really need is a quick solution from professional, fully trained carers. That’s exactly what Helping Hands can offer; a dedicated local manager to arrange your care quickly and efficiently, expert carers who are friendly and compassionate and care on your terms in your home.

We can usually arrange emergency home care within 24 hours of your first enquiry to us, sometimes sooner. And just because this care is arranged quickly, it doesn’t mean that it falls short of any of the normal high standards that we adhere to set by the Care Quality Commission (CQC), who regulate all of our services and care teams. We’ll ensure that the right carers are involved in your support plan who have the relevant experience for your health care needs, delivering care that is both dignified and respectful to you.

If you require emergency care for yourself or a loved one, the best way to get in touch with us is via telephone. Our friendly customer care team will be able to discuss your current situation with you, noting down all of your needs and requirements and talking through the different options with you. They will then be able to arrange a meeting with a local branch team in your home, who will get to know your care needs in more detail and create your support plan, organising for carers to be with you as soon as possible.

Once in place, your carers will be able to support with all of your physical and emotional requirements – from housekeeping, meal preparation and personal care to companionship and a friendly face to rely on when you’re at your time of most need.


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